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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2905 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the iPhone 11 64GB's camera quality, ease of use, and battery life. Many appreciate the screen size and find the device's performance satisfactory. However, some users miss the home button and find the phone heavier than expected. A few also reported challenges with face recognition, particularly while wearing a face covering.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 2,905 reviews
  • Rated 4 out of 5 stars

    Very nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery lasts longer and better camera than the last phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone I’ve Had

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m usually the type to splurge on a Pro model, but not for this price difference. Love the base model, but make sure you get the 128 gb model if you want to play any games or save any videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the face recognition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from an iPhone 6s to an 11. Love my new phone. I shopped around for the best deal and Best Buy was it. I did not have to turn my old phone in unless I wanted more money off the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone perfect screen size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My purchase experience at Best Buy was great. The phone was in stock and ready for me to pick up. I find the features on this model more convent for me than my previous phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for anyone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new phone and all the colors.... Got this in white for the wife because I already got the daughter the red one. Love the battery life and new camera options! Apple never disappoints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new iPhone 11 and everything transferred from my old phone at no extra cost. I got there early and would advise doing that as there was a line for the two people handling the iPhones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to wait to upgrade my phone until the camera was worth it, and this one definitely was worth the wait. The zoom capabilities, low-light options, etc. are all terrific.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone is the best !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new iPhone ! Finally made the switch and I couldn’t be any more happy ! Everything is so easily to use! I love iMessages ! I also love that I can finally FaceTime !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new iPhone. Never change from Apple! The color is great and the size is perfect. Best Buy did a great job of setting it up and transferring the information from my old iPhone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    IPHONE 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NICE COLOR SELECTION. GREAT CAMERA AND EASE TO USE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my iPhone 7, it has a great camera and color selection. So far the phone is working great and the people at Best Buy set everything up for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typical I phone, great camera. Much improved battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    latest upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never consider anything else. I have had several other brands over the years, but nothing beats Apple. This is my 5th and I will continue to upgrade when possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my 16 year old son. He had an iPhone 7 he did a lot of research on phone so he is super happy with this purchase. He likes the features and camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the iPhone 11 and it was a great deal at Best Buy. The price was good and I got a bonus trade-in offer. The new phone is lighter and has a fantastic camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my wife for Christmas and she loves it the camera takes good pictures and apple connects to the car, it will show the maps on screen so it’s like having navigation built in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an upgrade and this was a great purchase. The extra screen room comes in handy. A few minor adjustments, but is easy after experimenting with the phones features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s another good iPhone.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not dramatically different than previous models. Better camera for sure. That being said, Apple makes great phones and if it’s time for an upgrade, this is a great choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got it at a great price for this Iphone 11.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Verizon service plan dropped to $24.99/month so I was able to snag this for my daughter and she loves this phone. She was able to adapt easily without the 'Home' button.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 is a great phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was cautioned before buying it about it not having a "home" button. It took me all of two minutes to get used to using the phone without one. I like everything about this phone.

    I would recommend this to a friend
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