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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers enjoy the iPhone 11 Pro 64GB's outstanding camera quality and impressive battery life. Many appreciate its ease of use and the sleek design, although some find the price to be high. The lack of a home button and the phone's weight were also mentioned as potential drawbacks by a few users. Overall, positive feedback on the camera and battery life outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,077 reviews
  • Rated 3 out of 5 stars

    Nice camera & battery, but heavy and expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone cost me $1200+ The regular IPhone 11 (not Pro) is less expensive, but large in size, so if you want a smaller phone, as I did, you are forced to buy the Pro. Additionally there is no 128 GB option, only 64 or 256. 64 is way too little especially given the byte size of pictures taken with the Pro camera, so again you're forced into a very expensive phone. Also it is noticeably heavier than prior Iphones On the plus side, camera is great, and the battery is better than any prior Iphone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size, the camera is fantastic, durable and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was an Android user for years and switched to iPhone when the 6 came out. I generally kept my phones for about 4 years and my 7 plus was in need of replacement. I was considering going back to Android but figured I’d give Apple another chance, glad I decided to stay. The battery life and camera made it a worthy upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone feels very well made, haven’t had any issues thus far. Takes great pictures and has no issues keeping up with my high demand mobile use, work, gaming, social media, video streaming, and development. I still think it is overpriced but is the best the market has to offer if you want to keep your phone for longer than 2 years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still a great phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 12 Pro is here but I just got an 11 Pro. Why? Because “5G” isn’t available where I live and won’t be for a long time. Because Best Buy offered me $100 off the 11 Pro. And, because they also offered me an excellent trade-in value for my two-year-old iPhone XS with a bad battery. The 11 Pro is more than enough phone for me and will last me two years easily. The camera is of course outstanding and so is the battery life. Those are the two main things I look for in a phone. If you can find a good deal on the 11 Pro, go for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the X and couldn’t be happier. Amazing camera, Face ID is super convenient, and as always the iOS interface is great. The X was my first iPhone switching from Android and I couldn’t be happier. The Apple ecosystem is just too easy, and working in education, I’ll take easy where I can get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about this phone, especially the camera. Three lenses and options so perfect for my travel. Easy to learn. Only negative is that it requires a different charging cable than my iPad Pro. Got a good trade in credit for my iPhone 6 and a 100. Discount from Verizon as well as a better monthly plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone w/ high quality camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always had an iPhone for the last 10 years or so and I really don’t notice much of a difference between most of the phones. However, the picture quality on this camera is significantly better than the iPhones before it. Also, upgraded to the 256 GB storage because the 64GB just wasn’t enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really love the upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone as an unplanned upgrade. I’m somewhat glad I destroyed my iPhone 7. I didn’t even think I was interested in this phone until I purchased it. So far I’m very pleased. The camera is quite good. The battery lasts a very long time and it’s very sleek. Glad I purchased it, but quite expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An iPhone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an upgrade from an iPhone 8. So many great features and I LOVES the camera. I will say though, when I’m running certain apps, this phone gets extremely hot to the touch, but it hasn’t turned off on me yet. The charge still keeps pretty well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 Pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing with the updated camera. Who would have thought they could get a 13mm, 26, and 32mm lens with an F stop of 1.4 - 16. Wow, Wow, Wow. Amazing for us photographers. On another note, the phone is much faster to touch, face ID and loading apps than the iPhone X. So happy with my purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device all around!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 11 Pro as a replacement for my iPhone X and have been very pleased with the ease of use and the upgrades in features, particularly the cameras. I have not had any malfunctions in the device and it has a nice solid feel to it, particularly paired with the Apple leather folio case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my iPhone 11 Pro for about 2 weeks now. I had upgraded from the XS, mainly for the new camera. I have to say that I love everything about it! This model does weigh a little more than the XS, but not enough to really make a difference in my rating. The OS has been smooth with no glitches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to purchase a phone for the price but is a great phone. Takes beautiful pictures and i love the color. Great service and assist with learning all of the dynamic features the phone has to offer. Planning on keeping this phone for a long time to come .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best ever.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The latest iPhone 11 pro is the right size, weight and has a great camera. The features are easy to use once you get a hang of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had XR. Like smaller size and weight. Love three cameras, especially ultra wide. Not as good as dedicated pocket camera yet, but getting there. Like faster processor. Much better display! Typical Apple incremental upgrade, but with new OS lot of subtle improvements that I am slowly getting used to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! Was/Still using a XS iPhone, noticed a speed difference and seems to have a nicer display. Cool that they are close enough to the same size as the XS, so no swapping mounts, etc. It does take a different case, but so close in dimensions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love new iPhone 11 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the 11 Pro! Easy to use after having an iPhone 7! Love the size, features, look! Glad I got this one instead of 11 Pro Max which is what I went in to buy but they were sold out! Prefer the size of the 11 Pro over 11 Pro Max, easier to hold!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera, and Face ID

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came from iPhone 8, definitely an upgrade, runs faster, and has a much better camera. I thought I would miss the home button but I don’t. The only negative that I would have on the iPhone 11 pro is the notch at the top (I play some mobile games), but that’s not a big issue at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone is Great! Love the new camera.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fast and the battery lasts long, very impressed with that, Software seems very buggy, kind of disappointing but it works for the most part. I have issues with email duplication, sometimes it gets stuck when the keyboard is coming up, Siri let's skip this one not enough room to type, sometimes only black screen when trying to take a picture and so on. I know that soon it will be fixed as I had an iPhone for many iterations and my last one XS was flawless. Definitely a great product!

    I would recommend this to a friend