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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 367 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers have good things to say about the iPhone 11 Pro 64GB's camera quality, frequently praising its performance, especially the night mode. The phone's battery life and ease of use also receive positive feedback. Many appreciate the screen size as well, finding it comfortable and functional.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 367 reviews
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone. A bit overpriced but that’s every iPhone ever released lol. Amazing photos and 256GB is perfect for great quality videos/photos. Very user friendly. My only complaint is that I actually liked having a home button. I did upgrade from an iPhone 6s so it was a big change. I still prefer my home button though. Performance is otherwise great and battery life is decent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What won me over to this particular mode of iPhone 11 was the specs it listed for the camera. Being able to take clear pictures is important to me, and I didn’t see enough of an improvement to choose Pro Max over Pro. I am still in love with the night model camera, because I can take pictures of stars! I still need to polish it in a separate app, but the fact that I can see stars at all is amazing. Next target: the moon!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone camera by far!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost NEVER give a perfect score on anything but this phone is amazing in every way! The color reproduction is immaculately perfect! The zoom is wowing! Even zoomed in all the way analog it’s very clear and crisp! Night mode is the bomb! Color reproduction at night is so vivid and image quality overall is quite amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best IPhone Camera to Date

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fifth iPhone, and this one has the best camera by far. It's the reason I went with the 11 Pro. The size of the phone is good - I don't like big phones (the reason I didn't choose the IPro Max). This is just a touch larger than the 8, but with much more actual screen space. It charges fast, and battery life is exceptional. I'm very pleased with my purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing I noticed when I started using this phone was how much faster it was in the previous phones. It just feel super snappy. The camera is great quality and the back isn't glass so I know it's more durable. The battery life is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple’s done it again!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the iPhone 11 Pro in midnight green. The Best Buy sales guy didn’t need to sell me on this as the phone sells itself. The camera takes phenomenal pics and the speed is amazing. I haven’t put a case on it since I really want to see the color. Also the way Apple placed the logo on the back makes it feel like it’s a grip and my hands don’t slip off it at all. I told the sales person, “Bruh, keep on stocking iPhones the week they come out and I’ll totes be seeing ya next year.” He told me that they don’t control what they get in and I understand that. Still seems like Best Buy has them before most retail phone stores. Keep up the good work fam. OUT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Learning all the new tech...great phone though

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this new iPhone is reportedly built to be life-proof. I hope it is because I chose not to protect it with an add-on screen glass like I did on my previous phones. I can tell there’s tons of new tech that I still have to uncover but I can tell this version is tons better than my iPhone 7. I particularly like the QI (wireless) changeability while still being able to charge it with my cable if I choose to. I’ve yet to fully explore its awesome photo and video capabilities and I hear the battery life is impressive as well…it has been so far. Facial recognition is a feature I wasn't sure I'd use but after seeing how easy it made getting in to secure sites I think it's a very useful feature...I'll keep it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely amazing in every category

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from an iPhone 6. Was trying to wait until they release an iPhone with an embedded fingerprint reader. But I dropped my 6 and was forced to get another phone. Everything about the 11 pro is outstanding. The midnight green is absolutely stunning. The bezel is chromed midnight green, the plastic separators between the wifi/Bluetooth bezels are color correct as well. I was a little surprised at the weights. Coming from a 6 to an 11 was very noticeable. Took a little getting use to. And even now I’m still aware of its weight when using it. The notch doesn’t bother me as much as I thought it would. Since this is my first edge to edge phone, I’m quite impressed with the screen. Over all this is an amazing phone :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this phone. The size, the speed, how user friendly, the new features, literally everything. And the frosting on the cake was Best Buy reduced the latest phone in the market by $150.00.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREATEST OF THEM ALL

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love the speed of the phone and battery life. Phone is made to last.It has a very durable body and camera is top of the line on pro model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m going to grow into this…tons of upgrades

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can tell I have a lot to learn about what this version can do that my iPhone 7 couldn’t. I love the facial recognition feature and the larger screen size. It also seems more durable over the previous versions. This one is stainless steel; my old one was aluminum. That’s got to be better at handling what I may throw at it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice and durable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new iPhone. It feels stronger than the other ones. It works fast. And the screen and pictures are great quality. Worth the buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far great phone, having fun with it, definitely some things are different, can’t say good or bad either way, happy with this new phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the phone so far. Holds charge a long time, great camera, plenty of storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing I notice is how fast the phone is, better battery life than the iPhone X, nice camera. Apps downloads & safari is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply Amazing

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned every iPhone since the 3GS, and the iPhone 11 Pro is by far the best one yet. I don’t say that because it’s a given, but the things you can do with this phone blow me away. The camera is fantastic and so versatile that I don’t have to carry a second camera when I go for a hike or on a trip, the speed is incredible and never slows down, and the fit and finish is premium. I recommend this phone to everyone, and many are surprised to see the photos I take with it. Definitely a must buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My 5th iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok the way the phone feels I think it’s shows quality .since I have the 11pro .. the size is good enough to work with all apps with one hand . Picture quality is awesome. I have to admit it it’s fast compared to my previous phone 7 , excellent camera . Other than that it’s just another iPhone lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had phone for several months, works very well. Quality speed, images, camera and easy to learn.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is fast and camera is super clear. This phone has the perfect weight and size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I've ever had!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my iPhone 11 Pro! I seriously love using it. It isn't huge in my hand....especially nice since I'm prone to carpal tunnel. Also, the camera transitions between the three lenses sooo smoothly. This is awesome since we create tons of videos for our online business. The processor is lightning fast....even the charging is half the time!

    I would recommend this to a friend
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