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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 544 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the iPhone 12 5G 128GB's camera quality, ease of use, and its smaller size. Many appreciate the improved battery life, 5G capabilities, and the phone's design. While some miss the home button, the overall performance and storage are also frequently praised. A few customers noted the higher price point as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 544 reviews
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and function of my phone. I missed having an Apple phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it so far. Cameras great. Haven’t had any issues with it at all

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new phone! Faster and better thank the 10. A lot more clearer!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone. I'm happy with it.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After six months of use, I'm happy with the 12 overall. Battery life drains after a full day of heavy use, but I rarely need to charge between morning and bedtime. Purchasing from BestBuy was easy. They quickly performed all the work necessary to activate my new phone and deactivate the old one. Customer service experience was on par with the Apple Store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Had to buy a new phone (Ugh!)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 12 was pretty much just handed to me and so I soaked for help transferring the information from my previous iPhone to the new one, to which she replied “of course, I can help you with that” . When I got home some of the apps didn’t transfer and I couldn’t call or receive calls. I had no choice but to go back to the store and ask them for assistance, which was given by a very courteous person and he did fix the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good phone, easy to use, 100 % recommend for all ages….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Here comes 5G!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone is great quality as always.... easy to use.... and ready for 5G!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it... 5G is decent. Phone is lighter and so far been pretty reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Apple 12 phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great graphics, fast and easy to use. I would recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good one with better camera

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good features. Charger not included. Camera is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice and easy to work only problem is face recognition in night.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new phone. Upgraded from the 7+ So it’s wonderful!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone but be prepared....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple makes quality products and I have owned their computers since the 80's. The products perform well and the navigation is intuitive. Unfortunately, once you "buy" into their world, they make sure you stay in it. With my previous phone, an Android, you could change the battery--not with Apple phones. You need to buy a new phone. And their connectors are proprietary....with nice marketable names of course. Would I recommend this phone? Yes, but with the understanding that you should know that you have now joined the exclusive and expensive Apple world.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade. The camera is phenomenal! My son loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy upgrade if you are already and iPhone user. Love this color

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for Christmas presents. She loved it and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like my new iPhone 12. It is a great size for me.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Love it. Fourth iphone and they keep getting better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding phone. Does everything and does it well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Definitely an upgrade from my last phone! 10/10

    I would recommend this to a friend