Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $679.99
with activation today

Customer reviews

Rating 4.7 out of 5 stars with 544 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the iPhone 12 5G 128GB's camera quality, ease of use, and its smaller size. Many appreciate the improved battery life, 5G capabilities, and the phone's design. While some miss the home button, the overall performance and storage are also frequently praised. A few customers noted the higher price point as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 544 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    excellent

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent phone. awesome camera. especially good in low light.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lightweight

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is very light and easy to hold. Battery is just okay.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    RIP iphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love iphones. I don't love the fact that my previous iphone died (green screen of death.... didn't know they'd do that) on me and I had to get a new phone ASAP. I'm sad this happened so close to the release of a newer version. Those are the reasons I took off 1 star. Best Buy was great. I needed another phone immediately. I was able to get this one, in stock, at my local Best Buy. I had already shopped around and this was the best price for this phone and same day pickup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Joe’s purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone, would recommend to family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPhone 12

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, easy to use and acclimate your self to.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ease of using this phone and enjoy the 5G speed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Horrible employee.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit taken back how different it was to work than my iphone8, so I went to Verison and had 3 questions. Had to wait, the guy there answered my question quickly so I left, but walked back to the door of Verison as I forgot to ask about my bluetooth. But the female at the door would not let me go back in to ask another question. She said noo you cannot come back in we are too busy so I will forever be upset with Verison for treating a long time Verizon customer as such. Not happy at all. She was mean and rude.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone 12

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone 12. I love this new phone. Bette than my old 7 plus.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    finally love a phone again

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it... it's so fast and i love the quick down loads

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5g iphone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the price cant beat it love the color to 5g is the best

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Iphone

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone works great and very easy to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typically excellent Apple product. Works as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy great customer service!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    daddy of 2 kids

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great color and performance compare to the iphone 10 XR

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    JoeP

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone easy to operate takes excellent photos

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    So happy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Takes great photos too.

    I would recommend this to a friend
  • Cons mentioned:
    Home button

    Rated 4 out of 5 stars

    RS10

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was ok for what I needed. I have to get use to not having home button it takes time to get use to but is ok.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone12

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple 12 is the way to go! Whole family got upgrades.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone Great but Confusion ensues.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself - great. However, the phone was not working well with 5G and could not make or receive phone calls after I left the store. After many trips between Best Buy and Verizon I spent about 5 hours of my time in a 24 hour period trying to correct problem. I had to have the SIM card replaced. Verizon and Verizon rep at Best Buy need to get on the same page re: using device dollars. Best Buy says you can’t, but verizon says you can if you call them at point of purchase. Communicate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying iPhone 12 purchased @ Best Buy store ! ! !

    I would recommend this to a friend