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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 544 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the iPhone 12 5G 128GB's camera quality, ease of use, and its smaller size. Many appreciate the improved battery life, 5G capabilities, and the phone's design. While some miss the home button, the overall performance and storage are also frequently praised. A few customers noted the higher price point as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 544 reviews
  • Rated 4 out of 5 stars

    Better seal protection.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope apple will find a way to protect their iphone 13 what they have before. They remove the plastic on their iphone 13 products. I’m happy because this iphone 12 that I received was sealed perfectly and you can tell that you received a brand new item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New enough

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    coming off of a 6s this is quite an improvement. I have no need for anything fancy or cutting edge so I was looking at older models. Turned out the 12 was the best value for the price right now. Still adjusting to figuring it out. Way expensive so the monthly plan was the only way to go.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice in blue

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicely done Apple. The new iPhone is an attractive package with a nice display. It seems smaller but the screen is a good size with no “waste “around the edges of the display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just as described—functional and minimalist

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and looks just as described. A solid piece and very perfect fit albeit snug to initially put on but at least when on you know it won’t/cannot accidentally slip off.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hope New iPhone Lasts Longer Than 18 months.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone XR died within 18 months. No reason. I like the new iPhone 12. We'll see whether it's dependable in the future. I don't like how intrusive it is; I get prompts consistently to do things I'm not interested in. It is functional....what can I say.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Returning home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my return to Apple. Everything just seems to work, flawlessly. I truly prefer avoiding the continuous monitoring. Face ID is a real time saver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    God willing it’s better than the 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope this phone last better than that iPhone 11 that only last 14 months cost me $220 to repair by the geek squad and then I found out I only get $220 exchange

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sandy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my new iphone 12. learning all the extra things you can do with this phone. upgraded from 6s. WOW

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    apple i phone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to go back to have them set up my apple watch that I paid to have it hooked up to my other phone. Sales person was to busy to give me good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone and customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Cheaper than getting from Verizon. The customer service setting it up was amazing as well. Would repeat again when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy with my new iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice upgrade from my 7 plus iPhone. Sales representative transferred all my data from my old phone and made sure everything was set up properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone 12, so far so good! Had iPhone 6 Plus that couldn’t be fixed, just died, wouldn’t charge or come on! iPhones don’t last like they used too!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not exactly what I thought would happen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased an iPhone for a gift. I was told that I could activate it at home, but I came to find out that the phone was active, and the phone that it was replacing was no longer active. Employee was fast and courteous, especially on Christmas Eve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone and great employee!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with phone but Eddie Crespo made the process for me easy -- he was very patient and understanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone as expected thru apple. Wish Phone had an improvement over the previous model. Previous model similar to this version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wouldn’t buy a phone anywhere but Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having a new phone and Best Buy makes the purchase of a phone easy. They do everything for you from transferring data to installing protecters

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this and since red is a favorite color of mine, it makes it that much more special.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first iPhone (12) and I love it. Most capabilities are better than my android but not all. Pairs with my new iPad 8th gen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting my new phone was an easy and much quicker process than the other times. I’m very happy with the phone they helped me choose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my iPhone 12. I wish our internet server was better on the south side of Sparta.

    I would recommend this to a friend