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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 544 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the iPhone 12 5G 128GB's camera quality, ease of use, and its smaller size. Many appreciate the improved battery life, 5G capabilities, and the phone's design. While some miss the home button, the overall performance and storage are also frequently praised. A few customers noted the higher price point as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 544 reviews
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this iPhone. Not getting full experience due to limited 5G in the area . Photo and video quality is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Lots of new goodies. Love the facial recognition. Not too cumbersome or heavy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New to I Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had android phones. Switched to have access to particular program. I am impressed. I think I will stay with I Phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone but battery drains

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Works great and love the new design. The battery seems to drain quickly and doesn’t last the entire day, however.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from a Android to an iPhone I was worried about the learning curve, no problem this was the easiest transition ever. Love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone 12 - It's okay

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Iphone 12 as well as the Iphone X. Not much difference to write home about between these two phones. I'd say stay with your current phone until the next model comes out if you have Iphone X or above.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Square body

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new iPhone. I’m so glad they brought the square bodies back. I don’t see much difference in the other features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well informed service rep to explain my options. Set up was smooth. Easy transfer of my data and contacts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy wife, happy life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is still learning how to use all of the features on her newer model iPhone. :) So far she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just updated my iPhone had a little problem with my volume but was able to get it fix at the Apple store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone 12 is the best phone. Many features make it very user friendly. And the Apple Watch is a perfect companion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from an android to iPhone 2 weeks ago and I love this phone a lot easier to use and Verizon is wondeful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Right choice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing not to like about this phone. Couldn’t decide between this and the Pro. I think I made the right choice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thoroughly pleased!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time to upgrade from an I8. I always by from Best Buy because i trust them. Great phone and great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the iPhone 12. I have used phones for quite a few years. It works great with my series 6 apple watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iPhone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iPhone. Learning the Ins and outs. Many differences of previous phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iPhone 12 a pleasing upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart, attractive, instantly useable. There have been some subtle upgrades from previous editions. All very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband upgraded from his old Samsung and loves this phone. Still learning it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my iPhone 12 but there is a definite learning curve. Kind of miss the home button though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even more than the phone itself ((which I like), I really appreciate my sales associate’s help.

    I would recommend this to a friend