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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 544 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the iPhone 12 5G 128GB's camera quality, ease of use, and its smaller size. Many appreciate the improved battery life, 5G capabilities, and the phone's design. While some miss the home button, the overall performance and storage are also frequently praised. A few customers noted the higher price point as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 544 reviews
  • Pros mentioned:
    Battery life, Size

    Rated 5 out of 5 stars

    IPhone 12 is a good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from iPhone 8 to IPhone 12 so I had lots to get used to. iCloud back up was easy and successful. Quick responses and battery is lasting almost two days. Screen is very easy to read indoors or out. Once i got familiar with no home button I am very happy with access and over apps.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size

    Rated 5 out of 5 stars

    iPhone 12 with 5G

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new iPhone. The camera is sharper so my pictures are clearer. The screen is easier to view and the size fits nicely in a purse or pocket. The transfer of data and applications was seamless and there was almost no learning curve to use this versus my iPhone X.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    New iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace my iPhone 6 (that I bought shortly after the earth began to cool) in order to support a new health app that I needed. I love the different features and quality of sound and pictures. Also, the ease of learning the new swipe features.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Apple iphone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iphone 12 is a remarkable gadget, and I'm so happy to have it. It works much better than the 8+ I traded it in for, and it is more compact and simpler to carry. The functionality is new and crisper, and I love facial recognition over thumbprint security!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Love my iPhone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first IPhone. Have always been a android guy. A bit of a learning curve but I am really liking my new phone. Think I should have switched a long time ago. Battery last a long time, love the face recognition nad it seems faster than my last android.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Size

    Rated 5 out of 5 stars

    iPhone 12 or bust!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone great battery life the max was too heavy this one fits perfectly in your hand if you are ready to upgrade iPhones this is where it’s at !!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size

    Rated 5 out of 5 stars

    Best iPhone yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone. The screen seems much larger then past Iphones even though the actual phone size is the same as my old iPhone 6s. I really like the camera. It adjusts with the lighting in any environment and takes a quality photo with little effort.

    I would recommend this to a friend
  • Cons mentioned:
    Home button

    Rated 5 out of 5 stars

    Worth the Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The upgrades that are a part of the iPhone 12 are meaningful. 5G allows for greater cellular speed and in some cases is faster than WiFi, especially public WiFi. I’m not a fan of the home button going away, but that can’t be changed and is old news.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best iPhone I’ve used

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this iPhone 12. Have had zero issues with connecting. Appears fast but then again I also replaced an iPhone 6s. Access to internet is quick and flawless. Love the stylish blue color as seen through the clear case.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Love this phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone it was a big upgrade from my 7. It’s cheaper in the long run to buy it out right, I don’t feel it was that expensive compared to some others. Love the Face ID, it’s easy to use and it takes great pictures. I love it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone . Great color. Typical iPhone . Facial recognition nice improvement. Cameras great. Pricey . Buying at Best Buy with their knowledge, makes updating phone process less stressful & much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Iphone 12 is the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Iphone 12 is amazing. So easy to use and the size is perfect. So far I have not had any issues and all of my prior data was transferred onto it with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone....lighter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is a great phone! MUCH lighter than the 11! I've only been able to connect to the UW once and had almost a 500 mbps download speed. The 5G does seem to have overall better coverage and reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my IPhone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve been an iPhone family for as long as I can remember. It’s got great features and and is very user friendly. I’m loving the color too! We got this during their Black Friday sale and the deal was great!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 4 out of 5 stars

    Satisfied costumer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 7 to the larger 10. I did have a bit of trouble getting used to the larger size but I certainly noticed a better speed and camera. The rep and the geek squad were very patient with me as I had many questions about using the new phone. I would purchase again. Very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very happy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is very satisfied with his new phone, says it’s easier to navigate, faster and has new features that allow for multi tasking, reading/answering a text while continuing to watch video

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    iPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone fast and reliable , 5G really does the job !

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 4 out of 5 stars

    Very Similar to the XS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going from an iPhone XS to the 12, there was not much of a change to the setup. The battery life increased significantly and my phone is much faster. The camera settings take a minute to get used to. The only problem I have faced is sometimes the search bar won't show up, but that isn't often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone 12 is amazing. Iconic flat sides make it so much more comfortable to hold than the rounded sides. Data is overall faster due to the Qualcomm modem in it this year. OLED screen with P3 wide color gamut is amazing. Save yourself some money over the Pro models and get this instead! (Yes I own both a 12 and 12 Pro...so I can honestly say to save some $$$ and get the 12)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    I phone 12 with 128 GB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had for a month or so...but very easy to use. Got the 128 gig upgrade versus the standard 64 gig for future storage capability. Traded in old I-phone 7 and immediately noticed longer battery life. No experience yet with faster speeds with 5G...which is why it's a 4 versus a 5

    I would recommend this to a friend