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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 544 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the iPhone 12 5G 128GB's camera quality, ease of use, and its smaller size. Many appreciate the improved battery life, 5G capabilities, and the phone's design. While some miss the home button, the overall performance and storage are also frequently praised. A few customers noted the higher price point as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 544 reviews
  • Rated 5 out of 5 stars

    The bees knees!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it? Upgraded from the xs max, got a grade trade in offer while getting a new phone. Love the old shape! Great buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 7. What a difference! Set up was easy. Set language, location, and face ID. Then set the two phones next to each other. 45 minutes later all data was transferred. Phone works great

    I would recommend this to a friend
  • Cons mentioned:
    Home button

    Rated 5 out of 5 stars

    Typical iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You always know what to expect from an iPhone - if you’ve been an iPhone user before, you’ll like this one too. Some of the new actions take some getting used to since the button went away.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it...easy to use...great camera love the color

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    iPhone 12 Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't take me long to learn the new features of the iPhone 12 from my iPhone 6s. I like the bigger screen and clearer and sharper images on the display. You can't go wrong with an apple product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fastb

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’m very impressed with this phone. The 5 G downloads pictures from the job site faster than the xfinity wi fi at home. The case is sold and NOT glass like the 11 which shattered on mine

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been wanting to upgrade for a long time now couldn’t be happier with my new iPhone 12 .love the speed and other features my old iPhone didn’t have . And love the née color options

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is one of the better iPhones I've had. The service I received from Lynn @ BestBuy in Madison, TN was very patient, answered all my questions, and it was a "done deal."

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect upgrade!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was upgrading (finally) from the iPhone 6 so I have no complaints. The size is perfect. I’m not an expert so I have gotten into the fancy features yet but I’m very happy with this phone.

    I would recommend this to a friend
  • Cons mentioned:
    Home button

    Rated 5 out of 5 stars

    stingray513

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the new iPhone 12 a lot. The thickness is better than previous models. I thought I would miss the HOME button, but am okay without it. Would recommend this phone to friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an upgrade from the iPhone 8 and the phone is faster and has a better screen. It also has more features with the new IOS.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love my Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first new phone in a long time. I am so glad I got an Apple. Love the size, the color and the nice technology.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    12 camera is AMAZING

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 11 ProMax. My son came home with his new 12 and I took a picture holding them side by side. The 12 clearly had a better camera. So I went and traded in my 11 and got the 12.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love my new iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new iPhone. Long time Android user so it was a little of a transition getting used to the IOS but now that I have I really enjoy using the phone. Great size and color.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 3 out of 5 stars

    No Wow Factor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, it does have a better camera and battery than previous models but there is no wow factor. If your phone is functional, do not upgrade. You will have buyers remorse.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Fits in my hand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. I really thought I would get a larger one after having a Samsung Note 8.. But this is an exceptional piece of equipment and sized perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone 12 blue is a nice color and it has new features my old iPhone 8 did not have, it works fine and they set it up for me at the store

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great iPhone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first iPhone in 6 years so all the new features are great—especially love the camera!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    I Phone 12 Mini.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the right size. My last Phone was an Android phone that I thought I would try after carrying an I Phone for years. Missed my I Phone. Love my new I Phone 12.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One bad Apple!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone 7 probably just had it’s very last IOS update. The salesman suggested the 12 because I don’t do gaming, videos, or watch TV on my phone. It was also easier on my retirement budget which meant a lot. I’m very happy with my new phone. It is, however, taking a lot of getting used to. The changes from 7 to 12 are endless. I learn something new every day!

    I would recommend this to a friend