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Customer Ratings & Reviews

Highly rated by customers for:

Your price for this item is $24.33per month

Customer reviews

Rating 4.8 out of 5 stars with 562 reviews

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Expert reviews

Rating 4.3 out of 5 stars with 34 reviews

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95%would recommend to a friend
Page 1 Showing 1-20 of 562 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Camera, Color, Design

    Rated 5 out of 5 stars

    11 Pro to 12

    Posted .

    Well, this year, Apple didn’t give me a reason to get the Pro model iPhone. Really, they didn’t give hardly anyone a reason to get the Pro model iPhone. And...that’s not a bad thing! Instead, they made their regular 12 basically just as good as the Pro models. So I got the 12 to replace my 11 Pro and lowered my monthly payment in the process while getting the A14 chip and updated camera hardware! Win win! While being a bit larger(really just taller) at 6.1”, the 12 is substantially lighter than my 11 Pro was. The glass back and aluminum body are VERY grippy! Which gives me confidence while holding it while I wait for my Dbrand skin to come in the mail. The screen is the same as my 11 Pro was and some icons are a bit bigger due to the display size(not a bad thing). In fact, I’m actually finding it a bit easier to type on the 12 because the keyboard is a just bit more spaced thanks to the larger display. Colors are beautiful and accurate. Text is very sharp. The OLED panels on the iPhones that Apple calibrates are fantastic! So far, I haven’t had a single hiccup from the A14. It’s noticeably faster than the A13 was in my 11 Pro by about 20% I’d say in normal use switching between apps and such. Operations feel smoother. It’s a pleasure to use! I’m not a mobile gamer but I expect top notch performance from this beast if I choose to. I’ve also noticed that so far, the A14 doesn’t seem to get noticeably warm like the A13 did. And being that the A14 is built on a 5nm process(which is NUTS for a mobile device), this chip will be rock solid for the next 3-4 years! So far, now on my second day of use, battery seems great! I used the 12 almost all day yesterday and ended the day with over 30% left. I suspect I would’ve gotten over 7 hours screen time. And the phone is still calibrating with my use so I also suspect it’ll get better within a month or so. My 11 Pro regularly got 8-10 hours of screen depending on use. The cameras on the 12 are noticeably better than the what I had on the 11 Pro. All of them(wide, ultra wide, and selfie) are more color accurate and VERY crisp, producing some EXCELLENT shots. I did lose the telephoto going from the 11 Pro to the 12, but I rarely used that camera anyway...(it wasn’t the greatest) The aluminum build of the 12 feels VERY premium in the hands and the throwback design to the iPhone 4/5/s is definitely a nice and welcomed refresh. It’s definitely easier to pickup from a flat surface than my 11 Pro was... I felt I had to gorilla grip the 11 Pro every time I picked it up so it wouldn’t slip due to the rounded sides... So far, reception on the 12 has been EXCELLENT and noticeably better than my 11 Pro was by a signal bar or two. Granted, it’s the weekend and I haven’t left home as I’m just relaxing from the long work week. But just at home, I’m noticing better reception. Which is nice. So far overall, the 12 is a nice upgrade from my 11 Pro in overall speed, fluidity and camera performance. Personally, I just don’t see the point in getting the Pro models this year. The 6.1” display of the 12 is about my max screen size I’d go. If Apple made the 12 any larger, I would’ve skipped it... the 5.4” mini is probably super cool and really nice to hold, but a bit small for my taste and it would’ve been a downgrade from my 5.8” 11 Pro. It might make a nice Christmas gift for the fiancé though! And the monster 6.7” 12 Pro is just ridiculous to me despite the upgrades Apple made to the cameras to try to get people to buy it... the 12 is the absolute sweet spot in the lineup and I see Apple selling MILLIONS of them. Oh, and a quick note... if you’re upset about the charger brick and headphones being removed from the 12 lineup this year. Seriously, get over it... almost everyone is wireless these days or has headphones laying around. I’d suggest getting the Gen 2 AirPods. You won’t regret that purchase. They’re great truly wireless headphones. As for the charger, most people these charge wirelessly... get with the times... a wireless charger can be had for about $30. And nearly everyone has a USB charging bricks laying around... Anyway, if you pickup the 12, you won’t regret it. Great phone!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Quality

    |
    Posted .

    Amazing phone!! I haven’t had an iPhone since the 4. So it was a big change for me going back to apple. Dropped in 2x on concrete at work 5+ ft high. And barely a noticeable mark at all. I don’t even use a case..

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Happy

    |
    Posted .
    Owned for 1 month when reviewed.

    It is fast, and easy to operate. Holds battery charge for a long time. I have not had dropped calls since I upgraded from my IPhone 6.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Needed a phone quickly

    |
    Posted .
    Owned for 2 weeks when reviewed.

    This phone was for my daughter. Her iPhone 6s Plus died and we needed a phone quickly. Being that it was so close to Christmas, the selection was dwindling. They happened to have the iPhone 12 in blue (her favorite color), so we picked up that and some AirPods. For someone who said she would never upgrade her phone, I must say she loves it! Especially the AirPods! We didn’t even consider the iPhone 13 because of the price. This phone has everything you need. No need to feel inadequate about not getting the very latest! Thanks Best Buy for coming through!

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Nice Phone

    |
    Posted .
    Owned for 1 month when reviewed.

    Great phone! Daughter loves it. Photo quality is awesome and some on the upgrades on the device are nice. Battery life is way better than the the other models. We do find that the phone has some black screen and white wheel action out of the blue. However, it may have to do with the amount of storage in the phone.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    iPhone 12 Product Red 64GB

    |
    Posted .
    Owned for 1 week when reviewed.

    Coming from an iPhone XS Max, this iPhone 12 is worth the upgrade. I always wanted a product red iPhone, but the pro phones never get the red treatment. So I figured I try something different and go with the iPhone 12 product red. Going from the Max to the 12, the screen difference isn’t that far off. Now that the 12 has an OLED screen and not LCD its even better. It doesn’t feel massive or heavy like the Max. It’s more compact and lightweight, takes amazing photos especially night mode. As for 5G... ehh. It’s ok. It is somewhat faster than LTE. I’ve yet to experience 5G UW. I’m sure 5G will be stronger by next year. If you’re coming from a Max phone and are thinking about getting a 12 you should consider it.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Amazing

    |
    Posted .
    Owned for 1 week when reviewed.

    I love this phone !!! The camera is amazing and so is the sound. Before this phone I had the iPhone 7 Plus and it was a good phone but apple did amazing with the iPhone 12

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Gifts from our son!

    |
    Posted .

    This product along with an identical phone was a gift from our son for our anniversary! We were surprised and very excited to receive this complete with glass shields and covers. Our previous phones were old and the screens were very cracked. We also noticed some issues in their performance over the years. These new phones have forced us to get to know the Apple way of life, which we are finding is quite nice. We love our new phones but love our son more!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

    |
    Posted .
    Owned for less than 1 week when reviewed.

    The phone is great. My son is very happy with it however bestbuy didn't tell me any instructions when I picked up the phone and I used the old sim card and caused problems so make sure you use the new 5g sim card

    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Good iphone!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    It’s a gift for my sister. She loves it! She had a refurbished iphone 6 which had many glitches and the iphone 12 5G is making her day. Louis our agent was much more customer friendly than the rude little girl that started out helping us; then she left and Louis came on to help. Thank God.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great

    |
    Posted .
    Owned for 1 week when reviewed.

    An amazing phone. I upgraded from the 7 and a lot of great features. I personally wait a few generations before buying a new iPhone and this works a whole better. Also with the new camera features for those vloggers and Instagram people. The new software they used for night photos is pretty good. It won’t really replace a DSLR but works well if you’re in a pinch

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Its the best phone ive ever had

    |
    Posted .
    Owned for 1 month when reviewed.

    Love it. Upgraded from a iPhone 8 and dont regret it. I thought the face scan login would be slower then the finger print scan but its actually much better. Only time it stinks is in the morning since it requires my eyes to be more open to scan and unlock, but i suppose its waking me up.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Phone Ok Price

    |
    Posted .

    Great phone but ok deal. Kind of wish that we had waited for the 13. Too bad that we can't trade up for a while.

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Excellent

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Excellent phone. It's larger than the iPhone7 that I've been using for years, so it feels a little unwieldy. Since the screen is larger, its legibility is better, and my accuracy in typing is better. Spellcheck remains an intrusion on occasion.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Luv my purple iPhone 12!

    |
    Posted .
    Owned for 1 month when reviewed.

    After moving down here and no longer having a land line, I knew it was time to trade in my 6S iPhone for the latest version. A bit more than I wanted to spend but now that I have it, I really like it. The battery life alone next to my old phone is sooo much better. Still getting used to touch versus pressing the home button. Picture quality is great and I feel much better knowing that my battery can last almost 2 days before charging.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    It's another iPhone, nothing special about it

    |
    Posted .
    Owned for 4 months when reviewed.

    I'm not an iPhone person but my kids are. My daughter wanted a purple iPhone so she got a purple iPhone. I don't see how it's any different from the other ones she's had but.....#momlife

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    wonderful phone

    |
    Posted .
    Owned for 1 week when reviewed.

    Excellent in every way--all we could ask for in way---so so pleased

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Phone

    |
    Posted .
    Owned for 4 months when reviewed.

    I love the phone I’ll definitely be getting my next iPhone from Best Buy and other products

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Water and Shock Resistant

    |
    Posted .
    Owned for 4 months when reviewed.

    Like it. Bought it because of its water and shock resistance. Lost a Moto dropping it in water. Best Buy Manager did a great job in recovering my old data from the dead phone.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good but not great

    |
    Posted .
    Owned for 3 weeks when reviewed.

    The screen resolution and battery life are huge improvements. I would have appreciated a more extensive tutorial on the use changes introduced in the 12 model. The new gestures needed to replace the button functions on my previous phone are not exactly intuitive. It has improved Verizon’s marginal coverage where I live with a better signal capture range. I did not like having to purchase a new charging block to accommodate the new USB-c plug. It should have been included. Steve Jobs would have never allowed this buckle and dining approach .

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend