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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 646 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 5.0 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the iPhone 12 Pro 5G 128GB's camera quality, screen size, and battery life, frequently praising its performance and ease of use. Many appreciate the sleek design and fast 5G capabilities, although some find the price to be high. The Face ID feature has received mixed reviews, with some users expressing a preference for Touch ID. Overall, the positive feedback on various aspects outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 646 reviews
  • Pros mentioned:
    Camera quality, Design

    Rated 5 out of 5 stars

    Great iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my iPhone 11 and this iPhone 12 Pro has so many more features, starting with the 3 cameras and portrait mode selfies. the squared off sides make it so much easier too hold. Overall I completely satisfied and I will always recommend Apple over Microsoft any time.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Design

    Rated 5 out of 5 stars

    Great iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my iPhone 11 and this iPhone 12 Pro has so many more features, starting with the 3 cameras and portrait mode selfies. the squared off sides make it so much easier too hold. Overall I completely satisfied and I will always recommend Apple over Microsoft any time.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good iPhone upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iPhone. Got this iPhone for my brother and he loves all the new features. His photos are so much better and more clear. It’s just a bummer that the iPhones are still regular price but don’t come with the charging plug nor the headphones. Apple shouldve offered a discount.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    First IPhone, impressive phone.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time IPhone user. Very impressed with smoothness of the device. Camera is outstanding. Battery is great as well. Coming from Android setup, I wish Apple provides is multi window facility wherein I can play youtube in one and browse in another small window. :)

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Grown Up Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It's just a bit bigger than the 6s and 8 I used previously so the screen is actually good for reading documents and digital books. But it's not so monstrous that I feel as if I'm carrying a tablet around. Easy to hold and text with same hand.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Nice size, great camera!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded from iPhone 10 Max. I love the size of this phone. A bit smaller than the max and easier to fit in my pocket. I have not notice much of a speed difference yet. Biggest improvement is the camera and screen resolution. The phone takes amazing photos.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE the camera! The LiDAR Scanner makes portrait mode photos amazing. The MagSafe is neat, but I would like to see how it will be utilized better in the future by 3rd party accessories. The 5G is actually fast (ATT), and coming from an XS it is worth the upgrade!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the phone for my mother. As far as I know she is extremely happy with it! I don’t think that it’s worlds beyond her previous tennis max, but the overall improvements in performance and camera quality are enough to make it a worthwhile purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    New big iphone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the fence of switching to the galaxy but really liked the ios ecosystem. This phone is lightning quick and the battery life is incredibly impressive. I use it all day and have rarely needed to charge before going to bed.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    iPhone 12 Pro Max - Great photos! Nice big screen!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVING my new IPhone 12 Max! Crystal clear amazing pictures! Loving the size of my phone as well! Glad I decided on the 12 Pro Max and not the Pro! So much easier to see everything on the larger screen! Worth the 7 day wait for it to arrive!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Fast shipping great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an upgrade from my IPhone 8+. Best part was how quickly it came! It was on my door in 2 days. If i had ordered from Apple or AT&T it wouldn’t have come in until December. Picture quality is awesome and stays charged for a long time

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Design

    Rated 5 out of 5 stars

    No Issues Yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned and operated this phone for close to a month now and I put it to the test. It's ease of operation is typical for an Apple product and I am enjoying the sleek design. I am happy with it and yes the camera is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    iPhone 12 pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her new phone. The picture quality is o much better than their version 8 iPhone. The battery life is great. I do t see them Charging their phone as frequently as they did before.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Apple Delivers Again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Delivers Again. This is an outstanding device I got for my Wife and I will be getting one shortly. Best Buy has a great trade in value for my iphone X. We love the camera and 5G iphone!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Design

    Rated 5 out of 5 stars

    Love this phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love with this phone. The color is subtle and luxurious, the shape feels comfortable and sturdy in my (small) hand, and the camera is phenomenal. Couldn’t be happier with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Get the 12 Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After excessively watching comparison videos between the new iphone 12 phone options I chose the 12 pro and am extremely happy I chose the pro. The photos it takes are phenomenal and the phone just looks great overall, especially in the pacific blue color. I upgraded from an iphone 7 so for me this phone is like living in the future now. At first I thought the smudges on the sides of the phone would bother me but it's not terrible since I put my phone in my pocket all the time and it sorta wipes it off for me by doing that anyways. I also saw reviews that this phone is heavier than the standard pro, but I never thought to my self that it was really that heavy of a phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Simple Process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is just the right size. New features like the improved camera are a plus. Ordering was simple, and the Best Buy associates were helpful and friendly helping set up the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone yet for both looks and performance. Takes great photos so we bought two upgrading from a 6 and 8. But I still use an XR which I think takes just as good photos so I didn’t upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone. It is very quick, solidly built, and has a great camera. Best Buy made it super easy to purchase with AT&T as well. If you love iPhones, you will not be dissapointed.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Not major upgrade from iphone 11 pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having iPhone 11 pro. I did trade in at best buy and bought this 12 pro for a good deal. I did not see much difference from the 11 pro, except few minor things like Widgets, camera. So far, I like it and nice thing is since I moved to MINT, I had 5g service in some locations which is noticeably different when compared to 11 pro when I had before.

    I would recommend this to a friend
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