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Customer Ratings & Reviews

Your price for this item is $1,099.99

Customer reviews

Rating 4.4 out of 5 stars with 14 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 5.0 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers express satisfaction with the iPhone 12 Pro Max 5G 128GB's camera quality, citing its ability to produce fantastic and clear images. The large screen size also receives positive feedback, with users appreciating its size and visual appeal. No significant negative feedback was reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone.I liked the camera quality and I could take some great pics.The larger screen without home button is good.Faster charging.I have to buy new charging block(not included with phone)old block is not compatible.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Doesn’t disappoint!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this Iphone. Huge upgrade from my previous generation Iphone. The camera is absolutely amazing. I bought this phone right before a very big vacation to Europe and it did not disappoint! The battery stays charged all day, and the phone works so quickly! Even the phone call quality is better. I am so happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long life

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live my phone works perfect going on three years now. Longest I’ve had a phone so far

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Obviously a good phone, but heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What else can you say about iPhones? They're obviously popular for a reason. The 12 Pro Max, however, is HEAVY and very large. Difficult to use with one hand. I think my carpal tunnel is definitely going to be angry at me for this. I decided to opt for this model because of the camera, but I'm not so sure it's worth losing feeling in my wrists.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    New iPhone 12 Pro max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is beautiful! I love the big screen. It’s very clear. It runs well and smoothly. The camera is fantastic! I’m in love with my new phone!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is amazing, my only issue is that I wish I would’ve known the 13 was coming out shortly after purchasing. This phone has been great though no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    big and gorgeous i love max phones lol a little pricey before trade in though

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone 12 pro max

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best phone I ever had Great material with a clean Display.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent customer service.. great leasing options and no problems with the phone so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great…great…great…..!!!! Working great….thanks…….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone but the set up in store was a headache. I was there for 3 hours

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and great service Wish they have more staff

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective out of the box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased from Best Buy because my previous phone broke and they were the only store around that had the phone in stock. Phone was new in box, but cameras were defective. Could not set up Face ID or use camera app, as it kept freezing/crashing. I took the phone to the Apple Store and they confirmed it was defective.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Same price as the 13 Pro Max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why is this the same price as the exact current model?

    No, I would not recommend this to a friend
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