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Customer Ratings & Reviews

Your price for this item is $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 270 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the iPhone 12 Pro Max 256GB's camera quality, screen size, and battery life, with many praising its performance and ease of use. The 5G capability and ample storage are also frequently cited as positive aspects. While some find the phone heavy and expensive, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-270 of 270 reviews
  • Rated 2 out of 5 stars

    Just another electronic to be frustrated with

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch started going out working first 3 months & really just seems like Apple really isn’t all that great anymore I’ve been with em for over 15 years & upgrade every new phone and it seems like they are getting worse not better:/

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love iPhones this one has to be the best one yet.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No cellular connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone a month ago, and I already had to send it to Apple care. It randomly stopped working on me, I had no cellular connection.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a terrible experience with Best Buy. Bought my phone online picked up at store. Had activated tech took out 5G and replaced with old 3G left to go out of state for 2 mo and phone didn’t work. Had to stop at another Best Buy in CT and had to buy a new one and they refunded old one paid more $ for a color I didn’t want and less GB and had to pay activation fee. Won’t ever order from Best Buy again. Out of pocket expense for 12 pro 128GB over 200.00

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 1 out of 5 stars

    Unhappy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too heavy and I totally dislike it. If I could get my XS back, I would definitely take it back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 12 Pro Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to change this 1299 phone 3 time and now I still have the same issue with the new one they gave me but because it over 14 days I no oh her have the interested in buying any phone or watch from Best Buy because the brand new items I purchase are always faulty

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a Great Experience W/ an IPhone This Time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the phone gets heated and shuts off.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t receive my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My status says delivered but I didn’t receive my phone yet and I’m upset because if it was delivered I would’ve gotten it. But it says the phone is activated and everything, but I don’t have my new phone yet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No fingerprint scanner, and no included wall charger. Apple sure is getting cheaper as the years go on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They offered me 4 months of free music and they only gave me one month?

    No, I would not recommend this to a friend