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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 270 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the iPhone 12 Pro Max 256GB's camera quality, screen size, and battery life, with many praising its performance and ease of use. The 5G capability and ample storage are also frequently cited as positive aspects. While some find the phone heavy and expensive, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 270 reviews
  • Pros mentioned:
    Camera quality, Screen size

    Rated 4 out of 5 stars

    Ed’s elk tree phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Located are clear than previous iPhones and screen is larger and clearer.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Apple delivers!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve stuck with IPhones since the 4, and once again apple delivers!!!! The picture and video quality is amazing!!!! Just what I needed. I also got the MagSafe charger and case, neat little feature for half sleep, phone docking with no lights!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Overall good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would probably give 5 stars if phone didn’t have a bug with it immediately after purchasing. Nothing major but an annoying problem nonetheless. Still trying to get it fixed through Best Buy. Really enjoy the camera and the color and overall performance of the phone. Some of the minor changes to the screenshot action and powering up takes some time to get used to.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    IPHONE12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY HAPPY GREAT PRODUCT. All my friends really love taking selfies due the quality of the pictures we have had lots of fun with that feature. Very durable and fun Rose Gold color makes it that much more exciting to have.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best gift for mom

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a good upgrade for my mom. Good quality pictures taken using the Iphone12’s camera. It’s a little expensive but we like all the Apple gadgets. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a huge upgrade for me, I thought the Max was going to be too big but I quickly changed my mind! It’s awesome and picture quality is unbelievable. Several friends purchased after they looked at my upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 4 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone. Phenomenal pictures. Fast processor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy! Thank you George for your help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I walked inside I noticed there were multiple people waiting in line for iPhones they are being assisted by other employees and George had stepped out to reach to see if I need anything. That made me feel a relief because I was in a time crunch and I really wanted to see if they had the iPhone 12 max pro. George was very informative patient with me and gave me some great advice I feel very confident in my purchase that I was worried about because of the price but it ended up being A purchase I will never regret I’m not sure if he is a general manager or if he is the assistant general manager regardless I gave him 5+ stars for his personality knowledge and just making sure I was happy with my purchase which I am 100% thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Pro Max rocks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Samsung Notes for 3 years and loved them. But they don't have the polish of Apple products. And their update policy is far inferior to Apple's. This iPhone 12 Pro Max rocks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old iPhone to new one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in need of a trade in and I loved the fact that BB would take my old phone to get this one. This was a great choice to change my phone. Works great and now with using it constantly it it’s so handy

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to upgrade from an 11 to the 12 Pro max and it was the best decision. I love this phone and everything about it. The battery life is phenomenal, I can go a whole 2 days without charging it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love my iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color, , the picture quality is awesome, it does seem faster, but I haven’t tested it a lot yet. The crystal clear screen for watching videos always seems to improve with each new phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprised my wife with this purchase. She was using the I phone 7+. I let her know that the latest I Phone would have a much better camera and software. It has not disappointed me.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone 12 Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The was a Christmas gift to my daughter who has literally been begging for it. She loves the quality of the camera and all the features included. Overpriced but otherwise a great phone.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    The best iPhone to date in blue

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an upgrade from my iPhone Xs and it was worth the update. It is even better than the iPhone Xs Max, it has more screen space. Worth the money in quality and functionality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    7plus to 12pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I would of expected more, upgrading from a 7plus to the 12 pro max. I’m still getting used to it not having a home button, in this time of life it’s also pointless to have face recognition when your always wearing a mask. Unlocking your phone via Biometric would of been more useful but now you don’t even get that option. You also don’t get a charge so if you want to take advantage of the new fast charge option you have to buy your charge separately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone Stuck to me

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has been very economical and easy to navigate the space was astronomical. I am still using this version I am not upgrading any time soon.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    One Max to rule them all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A minor upgrade from the 11PM, the 11S if you will. While it’s easily the best phone on the market, the competition wasn’t very stiff this year. The camera and screen are amazing, especially with Dolby shooting. However, this phone is not for people with small hands. Very large.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love the iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the clearness of the camera. Video is awesome. Especially at night. And it’s Christmas time and can get good pics. Using the old charger is a bit slower.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my IPhone 12 Pro Max 128 Gigabytes Gold. It looks better with a clear case.

    I would recommend this to a friend
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