Customer Ratings & Reviews

This phone does everything, and does it well. But be prepared: it is both big and heavy. I recommend a lanyard and protective skin for this amazing phone.

Love the phone guy that took care of me was kinda rude and not that helpful. But got it done. Wish I could hear over the ventilation system at the store!!!!

Love my new phone...an upgrade from a 8 but iPhones are the best...Cynthia was a great employee very very helpful ...great experience at Best Buy thank you

I’ve always had iPhones and each year they keep getting better and yet again apple has done outstanding work with the new device.

So far so good! I lost my phone and had to replace it so I purchased this one. I haven’t had any issues and it’s holding up really nicely!

While I love the phone overall, I have to express my frustration that Apple has STILL not upgraded the megapixels on the camera. I didn't intend to purchase a new phone, an upgrade from the XS Max, but was forced to after my damaged XS finally gave up and bricked.

I got a big help and support from the Tech team here. They even helping me to call other phone carrier servises

The IPhone 12 Pro Max is just what I was looking for. I use my phone for a majority of my content creation and this is the way to go for that!

Dakota was my salesman, excellent! He knows a lot about I phones! I came back to the store the next day, I had a few questions and he answered them!

Replaced old I phone 7 plus that I stepped on and I have relied on I phone got s better part of ten or more years. Very well made product.

Representatives was very professional and helpful on what I needed and very clear. Also helped me with all my settings on my new iPhone 12 pro max.

I think this was a great investment for my husband and I. A bit pricey but our old iPhones would no longer hod a charge so it was time to upgrade

Great upgrade over previous phone. Typical Apple quality. Remember to buy screen glass protector and a good case and you’ll never need insurance

i upgraded an iPhone 11 Pro Max to 12 Pro Max and the representative, Benjamin, handled the transaction and upgrade in an efficient manner.

love the phone and that you had it in my color so i didnt have to settle, was ready in an hr and grateful to the tech for programming it for me

I have a great experience from Best Buy in Lake Forest California, I got a great deal and fantastic color about my new IPhone I love this.

Upgraded from a Samsung s7 edge and man have I been missing out. Apple always makes amazing tech and this phone definitely doesn’t disappoint.

Nothing is ever perfect, this system works extremely well. As always, my concern is security in all I do, and apple definitely provides that.

Very happy with my new phone purchase. Took a bit of getting adjusted to the size, but I'm loving the camera features and end results

Got this for my son to replace previous iPhone. He thought he would have a hard time getting used to it. He really likes it.