Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 270 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the iPhone 12 Pro Max 256GB's camera quality, screen size, and battery life, with many praising its performance and ease of use. The 5G capability and ample storage are also frequently cited as positive aspects. While some find the phone heavy and expensive, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 270 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Ms.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, pictures are amazing, easy to use. Must have!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone crazy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use good sound nice pictures good video display

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone 12 pro max

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone. Especially withe the upgraded storage !

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iphone 12!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good phone! good quality would definitely buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone very easy to use. And transfer everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just switched from Android to iPhone and I’m really glad I did. This phone is great plus I can still access all the other apps and services I bought on my last phone. I would say the only con is that Apple provides less storage than equivalent Android phones at the same price point. Otherwise this phone is highly recommended!!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Apple does it again

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the new color is great and I love the bigger screen

    I would recommend this to a friend
  • Pros mentioned:
    5g

    Rated 5 out of 5 stars

    New iPhone 12 Pro Max

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new iPhone 12 plus 5G is absolutely amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Phones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone & the camera is truly amazing!!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it much better them my iPhone X would buy again

    I would recommend this to a friend
  • Pros mentioned:
    5g

    Rated 4 out of 5 stars

    New iPhone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing iPhone I like it very much this new color it’s very nice the 5g it’s perfect so happy with this iPhone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12 Pro Max 256Gb

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted an upgrade from an Iphone 8+ and this phone met all my expectations and needs. Didn't need to get the latest model, as this one will serve me for many years to come. Great service by the Best Buy team to swap over my old phone and get this one up ad running.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s ok

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it, but that Face ID is annoying during this time frame due to the face mask

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an 8+ and I have no problem with the transition. It’s very clear and the colors are bright. I thought I would miss my home button but I’m having absolutely no problem with that at all. I would certainly recommend this phone even though it’s a little bit pricey

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Best iPhone so far

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than my previous XS max. Picture quality is very good.. photos are extremely glad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best Buy experience

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love my apple phone! I am so happy with my best buy purchase! I will shop again! I am a fan of apple products! The only downside for the store is there wasnt enough customer service people for the amount of people wanting for help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone itself- amazing. Service a bit lacking.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is awesome. Agent I first spoke to about upgrading pawned me off to to someone else. 2nd agent was cold and unfriendly at first, warmed up a bit through transaction. Felt like I was a bother most of the time I was there.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Blessed One

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive m. Must buy ear buds, new case, charging brick.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with my purchase. I love my new phone. The only reason why I did not give 5 starts is because the sales rep did not transfer all my files and photos from my old phone to my new one as I requested. I even asked before the purchase and he said it was no problem. When I checked my phone I was missing 70% of my files.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13 pro max

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone and love it. It’s bigger than the iPhone 11 Pro Mac which is a little harder to fit in your hand especially if you have small hands. But beside that it’s a good phone

    I would recommend this to a friend