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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1019 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers love the iPhone 12 Pro Max 5G 256GB's camera quality, screen size, and battery life, frequently praising its ease of use and impressive 5G capabilities. Many appreciate the phone's design and the increased storage, while some find the weight and price to be drawbacks. A few users commented on the absence of a home button and headphone jack. Overall, the positive feedback significantly outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,019 reviews
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t review go wrong with Apple flagship phone / no issues with standard daily usage for a college student.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone...an upgrade from a 8 but iPhones are the best...Cynthia was a great employee very very helpful ...great experience at Best Buy thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! I lost my phone and had to replace it so I purchased this one. I haven’t had any issues and it’s holding up really nicely!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone to get

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always had iPhones and each year they keep getting better and yet again apple has done outstanding work with the new device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good...but not for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I love the phone overall, I have to express my frustration that Apple has STILL not upgraded the megapixels on the camera. I didn't intend to purchase a new phone, an upgrade from the XS Max, but was forced to after my damaged XS finally gave up and bricked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    12 Pro Max is the way to go for content creation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The IPhone 12 Pro Max is just what I was looking for. I use my phone for a majority of my content creation and this is the way to go for that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my iPhone 12 pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dakota was my salesman, excellent! He knows a lot about I phones! I came back to the store the next day, I had a few questions and he answered them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone for my girl

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a big help and support from the Tech team here. They even helping me to call other phone carrier servises

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone 12 max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced old I phone 7 plus that I stepped on and I have relied on I phone got s better part of ten or more years. Very well made product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representatives was very professional and helpful on what I needed and very clear. Also helped me with all my settings on my new iPhone 12 pro max.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this was a great investment for my husband and I. A bit pricey but our old iPhones would no longer hod a charge so it was time to upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade over previous phone. Typical Apple quality. Remember to buy screen glass protector and a good case and you’ll never need insurance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade to iPhone Pro Max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i upgraded an iPhone 11 Pro Max to 12 Pro Max and the representative, Benjamin, handled the transaction and upgrade in an efficient manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the phone and that you had it in my color so i didnt have to settle, was ready in an hr and grateful to the tech for programming it for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a great experience from Best Buy in Lake Forest California, I got a great deal and fantastic color about my new IPhone I love this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    State of the art

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a Samsung s7 edge and man have I been missing out. Apple always makes amazing tech and this phone definitely doesn’t disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Papi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing is ever perfect, this system works extremely well. As always, my concern is security in all I do, and apple definitely provides that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my new phone purchase. Took a bit of getting adjusted to the size, but I'm loving the camera features and end results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got this phone the graphics we’re almost 3D compared to my 11 Pro Max. I am so glad I purchased this item and I highly recommend it!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Gadget guy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, I am not sure it is worth price given that upgraded cameras are negligible. Over great phone, but if you have a IPhone purchased with last year and half, this phone is probably not worth the hefty price.

    No, I would not recommend this to a friend