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Customer Ratings & Reviews

Your price for this item is $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 270 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the iPhone 12 Pro Max 256GB's camera quality, screen size, and battery life, with many praising its performance and ease of use. The 5G capability and ample storage are also frequently cited as positive aspects. While some find the phone heavy and expensive, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 270 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes...I love it... the camera is high definition....equal to a regular camera. It has a lot of storage...my last phone didn't have enough. It has face recognition so I don't have to use a password to open phone. It has a key chain feature that allows me to save my passwords.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Screen size

    Rated 5 out of 5 stars

    iPhone 12 max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone ever I had an iPhone X and now 12 max...

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Love this phone!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! I only upgraded because the box frame came back and it was my favorite phone frame however the amazing camera quality is a huge bonus. Also my 7+ battery never lasted as long as this one does and I’m a huge phone user.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Enjoying my new iPhone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t up graded in so many years. So much so that I still had an iPhone 5. So getting a new iPhone was such a big deal for me! Just the bigger size is amazing to me. This iPhone 12 Pro Max is definitely so far living up to everything it was advertised as! Also the customer service at Best Buy was amazing! They even installed my new screen protector and new phone case! I did not expect either of those to be installed for free either! Thank you Best Buy for helping me so much!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    A better iPhone 5s with a bigger screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an upgrade from our iPhone 6s and it was worth the update. It is even better than the iPhone 6s Plus, it has more screen space. The gold stainless steel at first glance looks like gold. Worth the money in quality and functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    iPhone 12 Pro Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Does not overheat. Battery life lasts very long. A lot of storage space. Love the color, the quality is great. The size is even better to see everything clearly.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 2 out of 5 stars

    Last chance with Apples iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always had an iphone so i purchased new iphone 12max. Coming from iphone6 the larger screen was great. New phone feels solid in my hand but seems more complicated to use than older phone. Had issue with 12max from the first day. losing cellular connection, no sim card detected, maps not able to locate my location, response to touch screen was slow and had to tap screen several times for it to react. I did install updates recently so hope that fixes issues. The phone doesnt come with a charger just charging cord, but the the cord doesnt usb connection on charger end. Maybe Apples way to get you to buy there new charger. I will give the phone few days more to see if new downloads fix issues if not than i'll be saying by-by to apple.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Awesome upgrade from iPhone X, amazing camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this phone. Camera(s) are amazing, battery life is superb. It's exactly what I was looking for in upgrading from the iPhone X. Same iPhone I know and love — just bigger and better.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Iphone!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite phone i have owned to date. Photo quality is amazing, the additional storage is awesome, havent had a single issue with this iphone!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible phone, absolutely love the speed, and just ever so slightly longer than last years version. Battery has been performing exceptionally well. Love the new style edges as well.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Apple 12 Pro Max one of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is Amazing.. great video, audio, and fast processor. The camera and features are unbelievable.. highly recommend this phone.. well worth the purchase price..

    I would recommend this to a friend
  • Pros mentioned:
    5g, Camera quality

    Rated 5 out of 5 stars

    iPhone rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone is incredible. It has been quite an awesome experience. The camera quality is amazing, the OLED display has amazing quality and the 5G is truely remarkable!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    iphone 12 pro max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new (technically old) squared off shape. The camera is AMAZING. Also love that the volume buttons/power on and off button are both placed slightly lower than they have been on previous models. Makes it much nicer when mounting on dashboard for GPS

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    lovely

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    another great apple product. worth the upgrade for larger memory, the files are huge. love the big screen!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone, Apple did not disappoint! It's fast and the picture quality is superior. Best Buy's customer service is great, Blake is wonderful!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    12 pro max yes yes yes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the most amazing phone I have ever had. This is definitely worth the purchase and the cameras are great. Stays charged all day with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Immersive Screen Size, 5G, & High Quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the Apple iPhone 12 Pro Max 5G as a holiday gift for my sister in December 2020. The relatively large size of the phone allows for immersive viewing of Netflix and YouTube shows on the phone. It also receives 5G connectivity through T-Mobile/Sprint Overall my sister enjoy using the phone and has been employing it continuously throughout the day, when she is not sleeping, for a period of 10 months in the absence of any issues. Although the product is expensive, it is worth the value.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    iPhone 12 Pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t wait to get this phone in my hands. And it has not disappointed. Takes awesome pictures. And the battery life is unbelievable.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Really nice phone overall

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice phone overall. I love all the features and the huge screen. I think it’s a little over priced. Not much of a update from the iPhone 11.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great picture quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded from the iPhone Max and I love the quality of the pictures. The size is perfect just a little bigger than the 10

    I would recommend this to a friend
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