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Customer Ratings & Reviews

Your price for this item is $30.55per month
for 36 months; 0% APR

Customer reviews

Rating 4.8 out of 5 stars with 661 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the iPhone 13 Pro Max 256GB's camera quality and improved battery life, with many praising its performance and ease of use. The large screen size is also frequently cited as a positive, although some find the phone heavy. While the 5G capabilities are appreciated, a few customers express concerns about the device's high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 661 reviews
  • Rated 4 out of 5 stars

    I purchased it as a gift for my daughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good not really an iPhone fan but I like the phone pretty good. I purchased it as a gift for my daughter really

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Do better Apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs more improvements. I love apple but more changes every year should be made to make it worth upgrading.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone…. Similar to the iPhone 12. iPhone are the best.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product. They help me set it up in the store, thankful for that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 13 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product I will buy another phone for my wife

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bah Humbug!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh, though it may be a better phone than the 12 Pro Max, it isn’t significant enough to justify purchasing the 13 Pro Max. I say save your money and keep your 12 Pro Max, if that is what you are looking to upgrade. I’m now seriously contemplating taking it back for a refund.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great with 1 exception.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having trouble with the keyboard capitalization. Otherwise it would be great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lindsey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and will definitely comeback to shop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iphone13 Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with choice. Previous owner iphone 11. .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New phone made easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to be able to find this item before Christmas. Love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mickey

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting used to using the phone. But so far I like it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received new phone need to transfer old to new

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unresolved issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t know if it’s the phone or the service, but since I bought the 13 and switched to Verizon, my connection is beyond horrible. I use my phone for everything, but using it as the phone is to say the least disappointing, Best Buy sent me to Verizon when the phone didn’t make the switch to the new carrier, and gave me useless information when it came to trading in my phone. It was a two week ordeal with poor reception to follow. Not a happy customer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No Power Wall Adapter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone 13 Pro Max doesn't included with power wall adapter other than power cord. It sold separately which makes more costly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible trade in experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We traded in my wife’s old phone towards a new device. The phone is great but the trade in experience has been terrible. I’ve tried to contact BestBuy and Verizon multiple times for help and have gotten nowhere. It’s been a nightmare. I will be seriously considering moving my business elsewhere in the future.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally took the plunge and switched from my android to an Iphone 13 promax. Had the phone less than 24 hours and was having issues with making phone calls. I took the phone back to Best Buy. I had the Geek Squad run a diagnostic check and found the phone was defective and was unable to be repaired. They had to order me a brand new phone. Now I have to wait another 2 weeks for the new phone to be shipped. Never had issues like this with my android.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Not much different that IPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over price Camera lenses are not flushed with chassy of the phone it’s very visible Battery life is not good

    No, I would not recommend this to a friend
  • Cons mentioned:
    Face id

    Rated 1 out of 5 stars

    Don’t buy this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst iPhone to date. The camera sucks, the Face ID sucks, HORRIBLE

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Employee knowledge?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product, but employee didn't know how to transfer my data, and factory reset my old phone before I could!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst purchase ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Y’all lied to me. I have no phone. The experience was horrible.

    No, I would not recommend this to a friend