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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $629.99

Customer reviews

Rating 4.8 out of 5 stars with 1680 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the iPhone 14 128GB (Unlocked) for its overall performance, amazing camera quality, and battery life. Many appreciate its ease of use, appealing color, and good speed. Some customers have noted issues with the phone and heat dissipation, while others wish they had purchased a model with more storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 1,680 reviews
  • Rated 4 out of 5 stars

    iPhone 14

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Although not too much different from the 11 I upgraded from.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bestbuy.com is a scam. DO NOT ORDER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are ready to order an item online, get an empty box and get absolutely no help from support, go thru hassle of doing police complain, go ahead and order in best buy. I ordered phone and watch on the same day and got an empty box. I reached support team in few mins and they kept doing false promise of they will send an replacement/help, but nothing really happened. If there is anyone/team from best buy who is ready to help, I can share details of my order, complain and everything needed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unhappy with purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service great but the worse iPhone I’ve bought yet

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 14

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone !! Love it! Display quality 5⭐️. Camera is mid.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’m not sure I am happy.. this new phone has all the same issues as the XR I traded in. It’s very touchy, keys stick in”up” position, and my phone won’t open with face recognition… I have to type in my code EVERY time…

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old iPhone battery gave up and I have this as replacement, fast shipping.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Customer Service by agent they didn’t match Apple price so bit misleading

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A Disappointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was mailed to me, but I could never get it to work. Then I took it to the Geek Squad, and they thought it was working after 1.5 hours. When I got to my vehicle, it had stopped working again. I finally returned it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone! The phone fits great in my hand.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    product that I recommend!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with this product, I highly recommend it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Same thing different thing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same phone year over year I only buy a phone because I need a new one. Camera quality seems the same. It works it’s a phone but that is all.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Awesome But

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go to purchase an unlocked phone from Best Buy. But sad thing is that they don’t have T-Mobile anymore, and also it’s kind of annoying that you only get a discount for activating the phone right away. 

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It kinda lagged when i tryed to open curtain apps and also when i used the key board it would hit the wrong keys and mis spell words i know i typed in correctly i didnt like it much.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Product looks good but atrocious customer service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone looks good, but Best Buy sent the wrong generic charging cable. Customer Support’s only solution was for me to go to the store to exchange the $3 cable or return the entire item. Not worth anyone’s time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Iphone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Acomplish what it was made for. Not the best the quality but its a good ítem

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone14: Always buy from Apple. Com Directly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this brand new phone from Best Buy but it’s performance doesn’t feel like new, screen freeze some times, App lagging. Overall not good

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Apple meh :/

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No change from iPhone 11, 12 or 13… ridiculously overpriced. Graphics subpar.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No issue with phone but with bestbuy.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 32 iphone 14 and 1 iphone 14 plus for chirstmas gifts. Because I purchased these as gifts, I did not open them. My grandkids iphone 14 when we went to have them activated, ended up coming up as Iphone 13 but I had purchased them in advace so the time to return had past. Highly upset with Bestbuy. I would advise you check because they did the bait and switch as the box dont say which one you have.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No better than the other versions. Just more expensive.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 1 out of 5 stars

    phone is not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone is not good too much heat up all the time

    No, I would not recommend this to a friend
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