Customer Ratings & Reviews

Phone looks good, but Best Buy sent the wrong generic charging cable. Customer Support’s only solution was for me to go to the store to exchange the $3 cable or return the entire item. Not worth anyone’s time.

No change from iPhone 11, 12 or 13… ridiculously overpriced. Graphics subpar.

Bought this brand new phone from Best Buy but it’s performance doesn’t feel like new, screen freeze some times, App lagging. Overall not good

I purchased 32 iphone 14 and 1 iphone 14 plus for chirstmas gifts. Because I purchased these as gifts, I did not open them. My grandkids iphone 14 when we went to have them activated, ended up coming up as Iphone 13 but I had purchased them in advace so the time to return had past. Highly upset with Bestbuy. I would advise you check because they did the bait and switch as the box dont say which one you have.

No better than the other versions. Just more expensive.

Hard to use. Not happy with the way it operates but someone younger probably won’t have any trouble.

The iPhone is not good too much heat up all the time

This isnt a phone review as i have never recived my order . I ordered on Dec.20th 2023 . It was delayed 3 times ( low inventory) . Ive waited for a month , it got back in stock and they still failed to fulfill my order . I was forced to cancel . If i repurchase it wont be for the same price . Btw they actually charged my card for $738 for the phone . It was not on authorization hold . It was actual payment for item that never been shipped .

the phone gets quite hot when you connect it to charge and when you make long calls also the temperature rises quite high, I have taken it to support and the only thing they tell me is that it is normal.

I cant get it to work ————————————11————————111111

As member of Best Buy, why I didn’t get discount/ reward certificate and as Ist time buyer why I didn’t get 15% discount/ reward certificate.

Open box was terrible I was so excited to get a new phone at a lesser prince and this open box phone had issues with receiving messages and did not have the option for group messaging and could not get it to work at all with the messaging in general Would not recommend open box anything

Rather just buy the purchase in person than online. The young lady at pick up stand was rude and not very friendly. Almost wanted to just walk away and cancel my order.

Garbage... They don't tell you that is doesn't take a sim card until you find out, return it and get charge $50 restocking fees.

the unlocked phone they sold me didn't work with my carrier. When I came to return it they started to charge a restocking fee. When I complained the manager (Jola?) actually told me I should only buy phones from my carrier. She actually said to never buy a phone from best buy

A piece of junk got mine from Best Buy will never get another iPhone from Best Buy took them 25 hours at 5 hour increments to download my information from my old phone to my new. Which the phone still does not work correctly we are 72 and 78 years old and had to sit there for five hours while they tried to fix our new iPhone 14.

Necessity but this stuff continues to get more expensive and we buy it like the addicts that we are

I bought the phone last month, after 3 weeks, there was $50 off, I contacted with bestbuy support and they said you had 15 days to have price match and we cant do price match. I had not even been a month yet.

Battery is no long.I bought new iPhone 14,battery life limit to a day

I bought this new unlocked iphone 14 when the 16s were already out. I got a deal and did not have a choice of colors. However, I am VERY pleased with my phone and the service I received at Best Buy. Phone was SUPER easy to setup and connect to my existing cellular service. I don't like upgrading my phone and having to learn the new features, but it was surprisingly a painless transition. Phone is new as listed and works perfectly.