Customer Ratings & Reviews

Good experience with Best Buy. Very professional staff

Low quaility phone/connection qualityl Pretty color. Slek. Facetime doesn't work.

bought a open box iPhone 15plus (excellent) but after opening the charging cable was missing. this is the second time I had issues with open open box items

Didn’t receive my package from Best Buy or this 3rd party company I am kinda disappointed and a bit bummed out I was so happy to get an upgrade. Another thing to add was my package was delayed due to it being damage upon shipping so fedex put a hold on it and I called fedex and they said couldn’t release the package due to it being damage and as well as I’ve been waiting almost 2 weeks now for a refund now was spouse to be here August the 28th just kinda annoyed that no body seems to help with my situation I asked about getting a replacement and the 3rd party company said they didn’t have any in stock and it would be only a refund but like I stated before still waiting

Looks good but the size too big for me In general looks good

I spent 888. On my iPhone 15 plus brand new. It did not come with a charger. For the price I paid I should have received a charger .

The staff are very helpful and attentive to my needs and requests

I wouldn’t recommend. Apps crash and I have to restart the phone a lot. Been very disappointed and have only had the phone a little over a month and can’t return it.

I price matched on the 10th day of the purchase and account representative verify the price and said he will honor the price match and issue the refund rightaway. I have copy of the chat and reference number. It's been 3 weeks now no refund, I called again today and they said it's got denied. I have all the proof he verify the price that day. Why Best Buy advertise to price match guarantee within 14 day. Also it's before the Black Friday, I know they don't price match on Black Friday. I will file the complain, I have all the proof.

I would have given no starts if it allowed me to. I took a day off from work to receive this phone as it needed a signature, and they sent the WRONG phone. I ordered an iPhone 15 PLUS and they sent an iPhone 15! So upset. Only gives me the option of returning it; so I had to drive to the nearest Best Buy to do that. What happened to the iphone 15 PLUS that was available at that great price?!?! Total waste of my time and wasted a vacation day to do this.

Not much difference between the past two iPhone generations

Can’t afford both so am going to just get the iphone pro max 16 ok Thank you & and have a blessed day . I