Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$27.78/mo.
for 36 months; 0% APR

Customer reviews

Rating 4.8 out of 5 stars with 150 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the iPhone 16 Pro 256GB as having fantastic camera quality and overall performance, with many appreciating the noticeable improvements in battery life and processor speed. The size and design are also well-received, along with its ease of use and ample storage. However, some customers have noted the phone is heavier than previous models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-150 of 150 reviews
  • Rated 4 out of 5 stars

    iPhone 16 pro upgrade

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy made my trade in process simple and much easier than at&t

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 16 Pro Disappointing at best.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 16 pro is a huge disappointment. I feel as apple has lost it’s innovative edge. I should have purchased the iPhone 16 and skipped the pro this year. I have purchased iPhones since inception and this is the worst upgrade ever. Next year I will probably switch to a phone other than the iPhone. Apple is not the apple it once was.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Half n half

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really doesn’t port over correctly takes a long time especially with AT&T which isn’t the easiest to deal with the phone is ok I wanted more

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    New iPhone 16 Pro

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is okay. Had XR that was turning into a brick. I have issues with the battery life. It last maybe 12 hours. Not so impressed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cost to customer with Shipping delay.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delay in receiving the phone has caused significant inconvenience. AT&T prematurely switched my network to the new device, which I did not yet have, leaving me without service and requiring a lot of time and effort to restore it to my old phone. To make matters worse, even though my old phone was fully paid off, it's now showing an outstanding balance, leading to additional frustration and another round of back-and-forth with AT&T customer service. All of this hassle stems from the delayed delivery of the phone, which I still haven't received.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Verizon Specialist

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Verizon Specialist Sebastian Londonociro at the Rockaway store was very patient and extremely knowledgeable and helpful. We upgraded multiple phones and transferred a number from one phone to another with ease. He was very friendly and a great help!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    T

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good morning good viewhuggjnbjjhggygggggggghggggggg

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My experience at Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was indeed happy that I bought my I Phone at Best Bay because I was greeted with a happy friendly face who was willing to help me with what I needed. He answered and explained all of my questions concerning my new phone. Was very helpful and explained all of my questions in a pleasant voice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 16Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone seems okay after one day, but when I scroll through pictures it’s shaky and not clear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was given the wrong phone at first. Very disappointed.

    No, I would not recommend this to a friend