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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 340 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the iPhone 16 Pro Max, especially the camera quality, overall performance, and battery life. Many customers also appreciate the larger screen size, fast processor, and updated design. Some customers have expressed disappointment regarding the AI features and have reported issues with customer service. Overall, the phone seems to be well-received for its core features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 340 reviews
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Apple iPhone 16 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid phone from Apple. Glad that they are using usb c now. Battery life is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    New phone for my son

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son trades up every 2-3 years. Then gives the previous one to one of his siblings. He loves all of the extra features on this phone. The camera display and clear image are amazing. He loves the battery life also. He keeps finding new features he is in awe of.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Major upgrade!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded for a 12 Pro Max and I’m so glad I did! The camera quality is amazing especially the amount it’s able to zoom in. The battery life has been my favorite part. I am able to play games, watch my shows, run applications all day and I’ll only have to charge it once. It does charge pretty fast too!

    I would recommend this to a friend
  • Cons mentioned:
    Ai features

    Rated 5 out of 5 stars

    Not worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the upgrade. I upgraded from last year‘s phone and it’s not worth it. I’ve been waiting for the AI features to roll out and it’s felt like an eternity. It’s been the most disappointing upgrade I’ve ever had. I wouldn’t upgrade unless you’re coming from an iPhone 11 or 12.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    iPhone 16 great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone 16 is a great product. Updates to the phone’s system is easily accomplished. Camera is wonderful. Display is wonderful. Battery life is excellent. Apps easily installed thru the Apple App Store.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my Christmas present to me! Replaced an Iphone 12 which I'm giving to my daughter for her birthday this week. Great size screen! Battery lasts much longer then my old phone Apple intelligence function not used yet. Will comment later with a follow up. Very pleased!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    iphone review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great. No problems and super fast and a good camera

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Camera control

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the 16 pro max for about a month now and I was somewhat skeptical about upgrading. I previously had the 14 pro max and I didn’t really see a point in upgrading. I must say as someone who uses their camera a lot I will say initially the camera button took some getting used too. But after picking it up the ease and functionality of the camera control and all of the editing features are amazing. For someone who plays around with photography it is definitely worth it with out having having to buy a physical camera and software

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sofware Glitches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once in a while the iPhone has software glicthes. The screen is easy to get scratches but it seem resistant to falls. So far it fell about 4-5 times from a night table lamp. Not sure how it fell as no one touched it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Phenomenal Device!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is phenomenal, and the picture quality is top-notch. I’m having lots of fun learning the features and taking quality pictures to share with my family and friends. When iOS 18.1 comes out, I’ll be able to use more of the cool features you see on TV for this phone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buy this phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love this phone! Upgraded from my IPhone 12 and didn’t want the 17 just yet. Definitely made the right decision.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    The best iPhone yet!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last phone was a 13 Pro Max, so the action button and Dynamic Island are new to me. I love that I can make the action button open the flashlight. I love the new camera button that opens the camera app with one click. A second click and ive taken a picture in 2 seconds flat. No more missing those moments. I really like the Dynamic Island. They turned the notch from a nuisance to a very cool tool. I used the speakerphone today and found the call quality to be the best I have ever heard, cell phone or not. The screen looks amazing with the bezels hardly noticeable. This phone has exceeded all of my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    The Best iPhone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast phone with a beautiful display. The camera is amazing and takes superb pictures. The battery lasts for a very long time even with heavy usage. The built is also very premium.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Iphone 16 Pro Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new phone and my iphone 12 pro max wasn’t responding correctly so I got this phone and I love the size and also how it moves from screen to screen with no issues. Great job Apple

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is still the phone i have and use daily. I like it so much i Got one for My Mother and wife as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Delivery Experience iPhone 16 Pro Max

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the iPhone 16 Pro Max from Best Buy, and I must say the entire experience was flawless from start to finish! The delivery was incredibly fast and on time, and the packaging was secure, ensuring my new device arrived in perfect condition. The customer service team was also very responsive, keeping me updated every step of the way. Unboxing the iPhone 16 Pro Max was an absolute delight—it exceeded all my expectations in terms of design and performance. Thank you, Best Buy, for making this process seamless and enjoyable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    iPhone 16pro max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the long battery life on my new iPhone and how fast it charges! Also the new camera takes really clear pictures!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Bigger is better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far have enjoyed iPhone 16 pro max. The pictures are clearer. I game and the screen is a nice size. Watching videos on bigger seem is nice too.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    iPhone 16 pro max

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the iPhone 16 pro max. The size is perfect, camera is amazing and the build quality is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    iPhone 16 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    |I love this phone. I had the smaller version but i am a lot happier with the bigger screen. i feel like that battery doesn't die as fast either

    I would recommend this to a friend
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