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Customer reviews

Rating 4.7 out of 5 stars with 355 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers express satisfaction with the iPhone 16 Pro Max 256GB, particularly praising its stunning camera quality, overall performance, and amazing battery life. The larger screen size and fast processor speed are also well-received. However, some customers have expressed disappointment regarding the lack of AI features and have reported issues with customer service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 355 reviews
  • Pros mentioned:
    Battery life, Camera quality, Screen size

    Rated 4 out of 5 stars

    pro max natural

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera quality is better than the iPhone 15. Largest iPhone screen ever, the battery is great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still sleek and light for being a larger model. Not heavy. The screen is beautiful and it supports the newest iOS systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best store ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soooooo let me tell you about Best Buy! These guys hands down have made purchasing my favorite devices so easy and comfortable. I’m entirely grateful for them and have switched from other big name stores to continuously shop with them. I looked everywhere for the iPhone 16 pro max in the color I wanted, no one had it. To my surprise Best Buy sure did and I got it with faster shipping that I’ve see with anywhere else. I will forever be grateful and they’ve made shopping for electronics quit, easy and RELIABLE! Go Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great phone, looks beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome phone, imo. It looks lovely, to start. And the OS is just getting so much better. I use the two new side buttons all the time for the camera and flashlight. The photos it takes look amazing, and the battery life is better than my previous phone, which was an iPhone 8 Plus.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    More storage, better camera, like the size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is amazing, sometimes do not charge it at the end of the day and it still has around 35 percent. I went from an 11 64gb to 256gb So the storage makes all the difference. It's easy to use with a much better camera. I bought a lanyard accessory that I love even if it gives off nerd vibes.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Major upgrade!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded for a 12 Pro Max and I’m so glad I did! The camera quality is amazing especially the amount it’s able to zoom in. The battery life has been my favorite part. I am able to play games, watch my shows, run applications all day and I’ll only have to charge it once. It does charge pretty fast too!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Best Built iPhone to date

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long battery life, beautiful display, and amazing camera

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    New phone for my son

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son trades up every 2-3 years. Then gives the previous one to one of his siblings. He loves all of the extra features on this phone. The camera display and clear image are amazing. He loves the battery life also. He keeps finding new features he is in awe of.

    I would recommend this to a friend
  • Cons mentioned:
    Ai features

    Rated 5 out of 5 stars

    Not worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the upgrade. I upgraded from last year‘s phone and it’s not worth it. I’ve been waiting for the AI features to roll out and it’s felt like an eternity. It’s been the most disappointing upgrade I’ve ever had. I wouldn’t upgrade unless you’re coming from an iPhone 11 or 12.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    iPhone 16 great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone 16 is a great product. Updates to the phone’s system is easily accomplished. Camera is wonderful. Display is wonderful. Battery life is excellent. Apps easily installed thru the Apple App Store.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my Christmas present to me! Replaced an Iphone 12 which I'm giving to my daughter for her birthday this week. Great size screen! Battery lasts much longer then my old phone Apple intelligence function not used yet. Will comment later with a follow up. Very pleased!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Apple iPhone 16 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid phone from Apple. Glad that they are using usb c now. Battery life is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    iphone review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great. No problems and super fast and a good camera

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Phenomenal Device!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is phenomenal, and the picture quality is top-notch. I’m having lots of fun learning the features and taking quality pictures to share with my family and friends. When iOS 18.1 comes out, I’ll be able to use more of the cool features you see on TV for this phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Camera control

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the 16 pro max for about a month now and I was somewhat skeptical about upgrading. I previously had the 14 pro max and I didn’t really see a point in upgrading. I must say as someone who uses their camera a lot I will say initially the camera button took some getting used too. But after picking it up the ease and functionality of the camera control and all of the editing features are amazing. For someone who plays around with photography it is definitely worth it with out having having to buy a physical camera and software

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    The Best iPhone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast phone with a beautiful display. The camera is amazing and takes superb pictures. The battery lasts for a very long time even with heavy usage. The built is also very premium.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    iPhone 16 pro max short opinion

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    Best Buy Employee
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone! Had to upgrade from my iPhone 14 Pro Max due to utilization within 2 years deteriorated the phone back was broken and screen was falling out and it would’ve cost too much to replace besides swapping so I found a good replacement. It has good battery life (had it since may 2025 and battery health is still at 100%) great performance and also have great quality of cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    The best iPhone yet!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last phone was a 13 Pro Max, so the action button and Dynamic Island are new to me. I love that I can make the action button open the flashlight. I love the new camera button that opens the camera app with one click. A second click and ive taken a picture in 2 seconds flat. No more missing those moments. I really like the Dynamic Island. They turned the notch from a nuisance to a very cool tool. I used the speakerphone today and found the call quality to be the best I have ever heard, cell phone or not. The screen looks amazing with the bezels hardly noticeable. This phone has exceeded all of my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Iphone 16 Pro Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new phone and my iphone 12 pro max wasn’t responding correctly so I got this phone and I love the size and also how it moves from screen to screen with no issues. Great job Apple

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sofware Glitches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once in a while the iPhone has software glicthes. The screen is easy to get scratches but it seem resistant to falls. So far it fell about 4-5 times from a night table lamp. Not sure how it fell as no one touched it.

    I would recommend this to a friend
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