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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 355 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers express satisfaction with the iPhone 16 Pro Max 256GB, particularly praising its stunning camera quality, overall performance, and amazing battery life. The larger screen size and fast processor speed are also well-received. However, some customers have expressed disappointment regarding the lack of AI features and have reported issues with customer service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 355 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is still the phone i have and use daily. I like it so much i Got one for My Mother and wife as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re a camera/Instagram nerd like me, this is the one! The new 5x zoom on camera is insanely good! (3rd, 4th, and 5th photos below)

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    Great Iphone ever

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Iphone nice vibrant screen colors , A++ in performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone works great Best Buy came through when att was sold out

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    iPhone 16 Pro Max

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy the larger Apple iPhone 16 Pro Max has benefited my personal needs

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone! Been over a year now and I can’t complain!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone 16 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone this was the phone I’ve been wanted . And I got it now

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Totally happy with larger iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I traded up my XR. The extra functionality is amazing. It was fun exploring all the new things I could do with it. I even read books on my larger screen instead of my old Kindle. So clear and legible.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love It.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love It. The Entirety Of It Honestly Speaking, The Quality, The Camera, The Updates

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best iPhone yet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I had upgraded to this model years ago. The screen is significantly clearer, the camera is awesome, and the audio quality is fantastic compared to the iPhone 8 version I had

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 5 out of 5 stars

    iPhone 16 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were no issues with the store itself from Best Buy everything was perfect customer service and all it was just the actual ATT company who gave me the worst experience

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    iPhone 16 Pro Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very great phone for multiple uses and is very fast in taking pictures with high accuracy. Its battery lasts for long periods of time and charges quickly. The best feature in this version is the ability to access the satellite.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone is good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta admit the camera quality is amazing but you do have to askk yourself at some point am i paying for the same phone every few years? lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero issues with this phone. Battery life is a huge upgrade from previous models.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good color, also very good performance and excellent camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone Trade In

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used AT&T Next Up Online through Best Buy to upgrade my phone, as it was out of stock through AT&T. Best Buy was efficient and able to answer all my questions. I was able to place the order and pick up within the same hour! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New phone for my mom. She is in love! We got a great deal on Black Friday. My mom chose the dessert color and it’s beautiful. I love the color so much I bought one for myself. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelent iphone 16 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iphone 16 pro max is really nice i dont have any issues i love it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    NICE!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phew, it’s a lot to take in! I upgraded from an iPhone 8, and the 16 Pro Max has a lot of new bells and whistles. So far, I’m happy! If overwhelmed lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16pro max

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone 16pro max! Makes Filming content easy and editing videos for YouTube and TT simple!

    I would recommend this to a friend
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