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Apple - iPhone 7 32GB - Gold (Verizon)-Front_Standard

Apple - iPhone 7 32GB - Gold (Verizon)

Model: MN8J2LL/ASKU: 5581584

Customer rating

Rating 4.7 out of 5 stars with 3425 reviews

96%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 51 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 3,425 Reviews
  • Rating: 1 out of 5 stars

    Surprisingly stupid phone

    Posted
    jenny

    I went from the Samsung S5 (my first smartphone) to this one. I liked my Samsung and my main issues with it were only: 1. battery life, mostly at the end of the phone's life 2. lots of apps taking up space. I was mostly happy with this iPhone for the first few days, I guess because it was shiny and new, and then the problems began. Many of them are small, but even those add up and make me feel like I've wasted a lot of time on issues with this phone. Examples: - I imported all my contacts and then thought I should clear some of them out. Want to delete more than one contact at once? Think you should be able to select multiple contacts and then have an option to delete? Too easy. Get another phone. On the iPhone, you cannot do anything in the main list of contacts. To delete (one at a time), you have to go into the contact, scroll to the bottom, and then click "delete contact." Other apps are like this too (ex: you have to go to Settings in order to delete a song), BUT NOT ALL OF THEM. It is incredibly weird and non-intuitive (I've learned some UX design principles and I'm pretty sure this inconsistency is not good UX). - Every time I delete a picture, it warns me that I have no iCloud storage. I have to click "okay" or something to continue with deleting the picture. Saying "dismiss" or "I understand" or something so that it doesn't tell me that EVERY SINGLE TIME is of course not possible. If you're willing to keep giving money to Apple to get more storage in order to get rid of their dumb messages, I guess it's fine. - The built-in "back" button to the left of the home button (on the Samsung) has been replaced with... nothing. Yes, there is a back button on the main screen, but it often takes an extra click to get the back button to appear, because it is usually hidden to save space. - The light that slowly blinks (two different colors depending on what type of notifications you have) has been replaced with... nothing. I miss it so much. When you're waiting for someone to respond by text, for instance (if you're not sure you heard the alert, or you're listening to something not on your phone, or if your phone is muted), you have to keep walking over to the phone, unlocking it, and checking your messages rather than just looking at it from afar to see if the light is blinking. - I had my Samsung S5 for 3 years and never cracked the screen. I had the iPhone 7 for 4 months and the screen shattered the first time I dropped the phone and after touching it, I got glass in my thumb. Could be bad luck, but I dropped my Samsung many times, including without a case. - I have way more bluetooth issues with this iPhone. With my Samsung, it would automatically connect to bluetooth headphones, and quickly. With this iPhone, I'm always risking that when I start pandora, it will play through my phone in the middle of the gym instead of playing through my bluetooth headphones right away (pandora opens & always starts playing music automatically, but with the Samsung I never had to worry about this). Also, I have had AirPods for the past couple months, and a few times already had seriously irritating issues with them where the following happens: 1. I put on the AirPods and open pandora on my phone 2. music automatically plays through iPhone, so I pause the music 3. I select "AirPods" instead of iPhone 4. I go back and play the music again 5. the music plays through the iPhone, not the AirPods. 6. Repeat steps #2-5. This could be pandora specific, but it never happened with my other bluetooth headphones (and I've tried multiple) with my Samsung. Also, just re-connecting my AirPods to the iPhone has taken multiple tries and multiple instances of a message "Error... something happened...but we don't know what.. would you like to try again for the 78th time, or would you like to return this idiotic phone and move on with your life?" message. - I miss being able to let the screen turn off without locking it. Sometimes my phone is right next to me for a while, but I don't want to constantly keep the screen on. With my Samsung, I could let the screen turn off after the specified number of seconds, and the screen would not have to be locked. With the iPhone, if the screen turns off, it is locked no matter what. I miss that option. Even with it being mostly easy to unlock via fingerprint, there are times when it does not work that well (fingers are sweaty or wet, or unknown reasons like whatever prevented me from even ADDING fingerprints for a week or so-- every time I tried it said it couldn't read my fingerprint, and at the same time unlocking via fingerprint didn't work sometimes. I tried cleaning the screen, washing my hands, etc.). - It charges more slowly. This is not a full list. There are lots of other little things that you might think don't matter, but it's like when my dog pulls on his leash. It's okay a few times, even for a few weeks... but every day, three times a day--no thanks. I always assumed that even if I had a slight preference for Samsung phones (based on only 1 phone I had - it's not like I've been a Samsung user for 10 years), that iPhones would be pretty much the same and possibly even easier to use (I've also had an iPad and a MacBook before, so I'm not brand new to Apple products). I never thought they'd be so annoying. A few issues I had were probably just due to me using a new phone and not knowing how to do things at first, but I am not taking that into account when reviewing this phone. Also, maybe I'm crazy but I thought that the big draw of iPhones was that they are intuitive and easy-to-use, so you would think the transition wouldn't be this irritating. I think I took for granted how great the Samsung phone was. They don't hide options from you and focus on making things super pretty and stupidly simple rather than making them functional.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty solid, but nothing worth freaking out about

    Posted
    Snakeeyez1976
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was coming from a 4 year old Motorola Droid Maxx HD. I had been waiting for the fall season of phones to hit to determine which phone to pick up. I was able to get this with the 2-yr purchase price of $200.00 so it wasn't too expensive to step into. The best part of this move, for me, was being able to use Apple Music. The rest of my family had moved to the Apple line of products so it was the easiest decision to go with Apple. However, I will say that I do miss a lot of the Motorola's features, most notably the flashing alert LED. This way you only need to look at the phone to know if you need to check it. I really miss that feature as I find myself looking at my phone more often to just be sure I haven't missed anything. For those who do not need the Apple brand for ecosystem purposes, you should look at the Motorola lineup. They don't get enough praise. Camera wise, it is nice, but I still think the Samsung S7 Edge is better overall. Mainly it will come down to color saturation preferences from the user, but I think it is more clear in low light situations. Overall a very solid phone, but I wish I could pick and choose phone features a la carte style. For what my music usage is, the Apple Music app has been pretty solid as well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My 1st iPhone

    Posted
    Nannersaz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Well, I succumbed to the hype and bought my first iPhone, the iPhone 7, after having Samsung phones for many years. I like some of the features better, and others not so much. I think it's going to take me a while to get used to the differences. I liked my text and calendar apps on the Samsung much, much better, and it's been a stumble trying to get into the mindset on how these apps work. There are some cool features I like better ...the flashing light notification works amazing and I don't miss a call when the ringer is turned off. I have a clear case and it's a pretty bright flashing light. So, my phone won't wake the baby, so to speak. The screen is smaller than my old Samsung Galaxy S5, but it's not been a problem to adjust to that. Yet, having a shorter battery life has been really noticeable. I wish the battery lasted longer, and I now carry a charger everywhere I go ...especially in my car. I'm used to the iPad, so most of the workings are familiar. I'll give it a good 3 years and then see if I want to go back to the Android world. Time will tell.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Slick as ever, speed not so sure

    Posted
    Smarthomeobsessed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I recently upgraded my mother to this phone from the original iPhone 5. Being her third iPhone, I knew that design quality and reliability would be there. However, I expected the speed to be significantly faster. Unfortunately, even though on paper the 7 is much faster, in practice it is not as apparent to me. Even with the massive amount of storage and supposed processing power, I am still encountering the same problems with online actions going slow or sometimes hanging and needing to be reset. I am not taking more stars away from this phone because I am not able to say with certainty whether it is the phone or the apps that I'm using's fault. My wifi hits consistently at 30-50 Mbps and LTE hits consistently at 30-40 Mbps. The same major apps having the same problems (yahoo news, YouTube, Facebook, safari, ESPN, NASCAR, etc.). I find it doubtful that all of those major company's apps are at fault and not the common denominator (the phone).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Happy with phone but not service

    Posted
    DK10
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The iPhone 7 is a great smartphone. Have not experienced any issues with the phone. Faster than the iPhone 6 that I traded in. Unfortunately I have not been happy with the service that I received from the BestBuy Mobile staff. I bought this phone on Black Friday and then BestBuy offered a better deal in mid-December. I called BestBuy to get the Price Guarantee and the customer service person on the phone told me all I had to do was take the phone into the store and they would give me the new pricing. When I got to the store I was told by the associate and the manager that they do not honor price guarantees on cellphones, regardless of what the customer serviice people told me. I left the store and called BestBuy again (I should have called from the store) and again was told that the store should honor the price guarantee. After a second trip to the store I still have not received the lower price. Needless to say I will never buy a cellphone from BestBuy mobile again.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Poor Technical Assistance

    Posted
    xxxxx
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The product itself, the iPhone 7, is excellent but the technical support provided by the Best Buy employee was deplorable and that is why I selected an overall rating of Average. I specifically made this purchase at the store rather than online in order to receive assistance in moving over my apps, pictures, videos, contacts, etc. I made a backup of my old iPhone information in iCloud and expected the salesperson to assist me in restoring this information. However, I was told, after I purchased the phone, that the internet connection in the store was down and that I would have to perform the restore function at home, and at that point it was too late to cancel the purchase because he had already deactivated my old phone. How lame is that? The biggest electronic retailer in the area did not have adequate internet access? When he told me that, I thought he was pulling my leg. I will never buy another phone at this retailer nor do I recommend that anyone else do so. I should have just gone to an Apple Store.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Value

    Posted
    Texstechfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Best phone I have ever owned. After carrying a 5S for almost 5 years it finally went haywire. I looked at the 6, 8 and wasn’t about to spend the $ for the X. I’m not one to get a new phone just because there is a new model out. Read reviews and settled on the 7. The 7 was very little more$ than the 6, the 8 just didn’t really have that much more to offer than the 7 but was much more expensive. It’s so fast. Hit the power button and phone is ready to use in seconds. I can’t believe the call clarity. If I had known there was so much difference I would have bought this phone earlier. Screen not too big and much better resolution. Very pleased. Will last me for years to come.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Did not meet expectations

    Posted
    Grimmbro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I know, I must be in the minority on this but I did not like the iPhone. When I tell you why, you will think I have lost it but I have not. The interface is not as easy as my old trusty Windows phone which I have gone back to. Say what you will but I like the "live tiles" on the Windows phone way more than the "dead" app buttons on the iPhone. It seemed that I had to press the center button way too many times to get to where I wanted to be in comparison. Aesthetically, the housing/case for the iPhone is solid and attractive but not the actual interface for me. Everything is ruled by the iTunes account and that was also cumbersome. I am not and never will be a million apps kind of person so that helps since there are a million iPhone apps. I may try it again in the future when this old Windows phone dies but until then, I am sticking with MS even though they have seemingly bailed on me as a consumer. Oh well.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Personally I like the 6S better

    Posted
    Supergrl9119
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was excited about getting the new phone. First, for the camera enhancements and also for the added water protection. This phone however does not seem much better than the iPhone 6S that I had previously. It seems about the same processing speed, the storage amount is the same and the camera does not seem to be functioning any better. I was unaware previous of buying it that the dual camera that was advertised on television is only available on the Plus series and also there is no headphone jack, which is frustrating because the tiny adaptor that they give you, I have already lost and I only bought it a short time ago. In my opinion, I do not think that any of the enhancements that they did have done anything to actually improve the phone, especially as much as the price tag went up.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Value

    Posted
    Jonathan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Better value to get the iPhone 7, now that the 8 and X are out. I didn’t care for the feel of the iPhone 8; the 7 has a metal back, whereas the 8 has a glass front and back with a metal bezel around the edge of the phone. Too much glass to break. Also I personally didn’t see much of a difference in the specifications and features between the 7 and 8 for the price difference. I don’t care for the home button on the iPhone 7 and 8; the older iPhones had a ‘mechanical’ home button, whereas the 7 & 8 are ‘electronic’. I suppose it is one less moving part to fail and dirt cannot get behind the button anymore - but it is a weird feel and doesn’t always work (especially if you’re wearing gloves).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My new Iphone 7

    Posted
    dogfanman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My trusty I-Phone 6 needed a new battery. I bought a new battery & decided I could change it myself along with the kit & instructions that came with it. No problem until I tried to remove the old battery which had been GLUED in. My pry gadget slipped and perforated the battery which caught fire and the phone became toast. Went to Best Buy mobile store where they determined that I-7 would be the same cost and replacing my old I-6. I did it and love the new phone. Many more updates and the battery seems stronger. Very pleased with the assistance and guidance of the store manager. He was very polite and concerned I do the right thing. I even purchased an extended warranty which is something I never do. My old phone had 4 screen replaced, so I figured it was worth the cost.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Join the darkside

    Posted
    50shadesofJay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've been anti iPhone for a very long time. Never bought one, tried friends' and families' but never got the appeal. I've had a Galaxy phone for as long as I remember until the day came last month where it finally died on me. First instinct was to get this years galaxy (I've had the 4 for years) however the recent problems of them catching fire was a negative. Best Buy also had a $100 gift card offer if you bought the new iPhone(I need new headphones) so I broke down and got it after messing around with it for an hour. A month later I love this phone, it's fast and easy to use, cameras dope, FaceTime, all that and I'm still discovering new features with it. I could list them all but this review is long enough. Try to see if it's for you, you might be surprised.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Phone - worth upgrading!

    Posted
    Kiran
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    If anyone is interested to know how the 7 performs compared to the 6 and 6s Camera is a little better and you notice it for sure. It is a lot better in low lights conditions. SPEED, I was using a 6s and I notice a much snappier Safari and iMessage screens. Part of it may be IOS 10 but pages pop really fast. It is way way faster than the original 6. Black looks awesome!!! But is is so slick. There are no lines and it looks like a solid 1 piece product. I saw the Glossy Jet Black and it is a work of art but it show fine scratches. So most people will use a case which hides the back anyway so maybe color is not that important. Mainly if you want a white front or black. I love the new home button, took about 5 minutes to get use to and I don't miss the old home button at all.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Iphone7 upgrade from 5s

    Posted
    Upgraded5s
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Recently upgraded 2 iPhone 5s models. This is our 3rd iPhone that we have upgraded about every 2 years since our first smart phones which were Android based OS. Again, another excellent Apple Smart Phone. Most likely will upgrade with another iPhone when the time comes. Very nice product. The home button is different, easy user transition from 5s. I like the larger phone size. Fits nicely in front pants pockets too. Camera is another upgrade that I like. The isn't a revolutionary new hardware product, but I think the smart phone market is now mature, so don't really expect that. Evolutionary design cycle is my expectation now for all smart phone mfgs. The "magic" now will be in the software or OS & Apple is the clear leader for me. Buy with confidence. Highly recommended.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Smartphone

    Posted
    Applei7black
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The ordering and pickup of the phone was fine. The activation resulted in a problem. The phone included a sheet with activation instructions. The instructions were followed to the letter, but the phone would not activate. Verizon had to be called to activate the phone. The problem stemmed from Best Buy post dating the activation date, days later from the actual pickup. That information should have been included in the activation instructions. This would have prevented the unnecessary frustration I experienced. Future online purchasers should verify the actual start date of the phone when they pick it up.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wife finally decided to ditch Sammy

    Posted
    tmeidinger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My wife's Galaxy Note was getting long in the tooth. Almost every member of our family (including myself) and relatives had made the switch to iPhones recently and my wife wanted one too. She could care less about specs and modding, she just wants a phone and to access social media, texts and browser. She ABOSOLUTELY LOVES the fact that now the grandkids facetime her nearly everyday on their mom's phone. That alone made the switch for her worth its weight in gold! (She got the Rose Gold...) Plus we have Mac's, iPads, Wathes and Apple TV so if she wanted to "properly" join the ecosystem she needed an iPhone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Prefer it to the iPhone 8; great phone!

    Posted
    Richard
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was switching back to iPhone from Android and was trying to decide between the 7 and the 8. I compared both side by side and see very little difference; the camera on the 7 actually looked better at least on the few test shots I did in store. Performance was identical on opening apps and web pages. By spec the 8 is about 20% faster but I couldn't see it. The other thing the 8 has is wireless charging which for me is a non-issue. Other than that they're the same phone and with this promotion for $399, it was an awesome deal. I've had the phone a little over a week now and love it. Great battery life, very fast, easy to set up, great audio quality. And an awesome deal!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Iphone purchase at Best Buy

    Posted
    CFLareahomesDOTcom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I always buy my Iphones at Best Buy because they make it so easy. This last time buying the Iphone 7 was no different. They always help you save money and get trade in values by trading in your older phone. Plus, you get reward points after a few weeks so that you can go back and get more free stuff! The iPhone 7 Plus is awesome. The camera was the biggest draw to me. I can take pictures of my family much better and much clearer. It has portrait mode which I just love. I've had it about 90 days and I'm still in love even though the iPhone 8 has come out and the X is just around the corner. My husband will be buying the X at the end of the month and we'll be using Best Buy.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice but not worth an upgrade

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My wife and daughters have had iPhones and we were switching carriers. They each had an iPhone 6s. I hate to say it but it's just not worth the upgrade. Slightly better specs but that's about it. If we weren't switching carries I would never have upgraded them to 7s. Mobile phone features have plateaued overall but Apple just isn't an innovator any more. Just slight upgrades to previous models. The new MacBook Pros are another example of this. Slightly better specs and a cutesy function strip. Who knows maybe Apple has something special in mind for next year's iPhone (Three year design cycle now and 10th anniversary of the iPhone). We'll see. The 7 just isn't worth the upgrade if you have a 6s or even a 6.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Solid phone but nothing exciting

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My wife and daughters have had iPhones and we were switching carriers. They each had an iPhone 6s. I hate to say it but it's just not worth the upgrade. Slightly better specs but that's about it. If we weren't switching carries I would never have upgraded them to 7s. Mobile phone features have plateaued overall but Apple just isn't an innovator any more. Just slight upgrades to previous models. The new MacBook Pros are another example of this. Slightly better specs and a cutesy function strip. Who knows maybe Apple has something special in mind for next year's iPhone (Three year design cycle now and 10th anniversary of the iPhone). We'll see. The 7 just isn't worth the upgrade if you have a 6s or even a 6.

    No, I would not recommend this to a friend