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Apple - iPhone 7 32GB - Silver (AT&T)-Front_Standard

Apple - iPhone 7 32GB - Silver (AT&T)

Model: MN8H2LL/ASKU: 5580357

Customer rating

Rating 4.7 out of 5 stars with 2818 reviews

97%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 52 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-19 of 19 Reviews
  • Rating: 1 out of 5 stars

    It sucks

    Posted
    jgibbens
    • Verified PurchaserVerified Purchase

    After 3 weeks, it would turn itself off and would only turn on after a hard reset. Eventually that didn't even work. Best Buy tried to get Apple to allow an in-store swap but Apple said no. Now I am paying for a phone I don't have and had to buy a $45.00 phone to use temporarily until Apple figures out what is wrong with my phone and fixes it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed Apple user!!

    Posted
    Lar44
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Having been an Apple iPhone owner for many years I am very disappointed in this model. This phone is very difficult to text. Keys are extremely sensitive and constant spelling mistakes happen whenever texting.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not satisfied

    Posted
    Lynn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am not at all satisfied with this model iPhone. It is very difficult to text on this phone. The letters are very sensitive and when texting they always show the wrong letter. I am not happy with this phone and can’t wait to get a new one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    My least fav

    Posted
    peanutface
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I’ve had every iPhone since 2. This phone just stopped charging, not even a year old!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Phone sales at Lakewood, Colorado are terrible

    Posted
    1234
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Adrick (sales person) & Franco (manager) provided the worst phone purchase experience I've ever had. Both inexperienced. Transferring info from old phone to new phone took over TWO HOURS and transfer was INCOMPLETE. Did not transfer what they promised would transfer PRIOR to phone purchase. I'll never shop here again. Went to different Best Buy and spent another two hours trying to fix what they did.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Never would activate

    Posted
    JJ1128
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The phone would not activate , ATT said it was Best Buy and the way the set it up.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Slow

    Posted
    Dissatisfied
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Slower, less user-friendly. Another winner Apple! Seriously, there isn't one feature that is improved from the 5S. In addition, lost all contacts - thanks to the dependable cloud. Can't believe people stay loyal to this brand.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Speaker malfunction when talking on phone

    Posted
    Phone
    • Verified PurchaserVerified Purchase

    Retuned back to Best Buy. Good customer service but so much trouble with AT&T to apply original promotion. Best Buy reps did all they could to resolve the issue! Tom should be the MVP in Winchester VA!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Drops call if dont have unlimited you will go over

    Posted
    Sandy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Nope not one thing I was told was correct it was still like they were sale men like they very much say they are not but I felt like I was at att

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Iphone7

    Posted
    iPhonesamsung
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not happy with iPhone 7, very little extra features versus old iPhone 6.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Phone is great--but Best Buy's policy is terrible!

    Posted
    carol9837
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After 15 days of use on my iPhone 7, in the middle of a call, while simply sitting at my desk, the other party suddenly asked me "did you go outside?" Within another 2 minutes, I became completely unintelligible, though I could hear the party I was speaking to with 100% clarity. We ended the call and I called back, thinking it may have been a poor connection, with the same result. Changed locations to ensure it wasn't a bad cell tower, same result. Took the phone back to Best Buy, where the Geek Squad ascertained it was indeed a defective speaker. However, Best Buy/AT&T's policy is to only exchange phones for 14 days. As this was day 15, they wanted to send it out for service. I don't know of anyone who is willing to be without a phone for days on end. I called Apple from the Best Buy parking lot and the CSR was extremely helpful, getting me an immediate appointment at the Apple Store, even though they did not have any appointments at the store for another five days. Got to Apple and after waiting less than 5 minutes, Genius Bar rep was able to see me, run diagnostics on the phone, and swap it out. Lesson learned--I'll never buy another phone from the Best Buy Store again and will simply go straight to the Apple Store to save a lot of time and frustration.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    iPhone 7

    Posted
    iPhonesamsung
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Dissappointed very little change with iPhone 6 which already had.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Apple Iphone

    Posted
    Enrico823
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The worse deal the I ever had. I will never go shopping at Best Buy ever again

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    can not back up phone or use itunes.

    Posted
    yankeepeddler
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was not told this product is not compatible with my XP or Vista computer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not mine

    Posted
    Jjss
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is not mine I never bought this but it shows up on my rewards account

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Apple I Phone 7

    Posted
    jiha
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had an old flip phone before I bought this Apple phone and had no problems making calls on it. I bought this Apple I phone 7 and can't call anyone on it!!!!!!!! No one can hear me!! I can hear them, but no one an hear me!! I hate it and wish I had my old flip phone back!! It's not Best Buys fault; however, when I tried to return it and explained my problem, the salesman told me I had to go to an Apple store to return it. The closest one is an hour and a half away! It's an expensive phone and I can't even make a call on it!! I can text on it just fine, but not talk on it!! Have to suffer until I can get to the Apple store. My advice is Apple....thumbs down!!!!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not happy

    Posted
    Angel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This phone will not let me download apps it seems as thou the phone is lacking connection I even question is this a refurbished phone....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Updates Needed

    Posted
    Debra1010
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Wait until bugs are fixed before buying. Hopefully sooner than later! Outgoing call quality is horrible but was able to get it fixed after a trip to the Apple Store after being on chat and the phone with Apple several times!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Hate this phone and regret upgrading to it

    Posted
    Niki
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The phone audio cuts out regularly. Exchanged first one thinking it was a defective phone but the replacement has the same problem. Impossible to conduct any conversation.

    No, I would not recommend this to a friend