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Customer Ratings & Reviews

Apple - iPhone 7 Plus 32GB - Rose Gold (AT&T)-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 1455 reviews

97%
would recommend to a friend

Expert rating

Rating 4.3 out of 5 stars with 38 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-11 of 11 Reviews
  • Rating: 2 out of 5 stars

    Poor response from customer service representative

    Posted
    HBhavsar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Recently upgraded iPhone7 Plus online ($250 trade-in offer). Picked-up my phone from bestbuy mobile location. Representative said you can trade-in here or go to att store and they'll give you the $250 credit towards monthly bill. I preferred to go to att store and they told me thet do not have trade-in offer to match bestbuy. I went back to near by bestbuy and they couldn't find my upgrade on their trade-in program. Again they asked me to go to the store from where i received this phone (just because they don't know what to say). I also went to the mobile store in galleria mall. They also did try for few mins and said sorry we can't find the details online. I said i have the bill with me and this is the phone which i've upgraded. This is one of the worst experience I've so far. Very poor response from the blue color staff.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Over rated

    Posted
    None
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Far behind android. Can't charge and use head sets simultaneously. No wireless charging option like the galaxy. Still can't customize screens and text messages like android. Home and lock screen is in 2D. Not vivid like android. Folder option/arrangement is annoying. Doesn't even alphabetize your apps. Live wallpaper capability is sub par compared to android. Nighttime pics not great. Bluetooth connection with non apple watches does not synch when near other apple devices. Must turn off Bluetooth on other apple devices before hand. Considering on how restricted the phone is when customizing, the battery should last twice as long as let say the galaxy. Having to use a computer for converting a song or audio recording into a ringtone through iTunes is rediculous. This phone is not user friendly, only Apple friendly. Huge regret.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    New iPhone 7plus

    Posted
    Isaac777
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    For the first time ever, I wish I would have kept my iPhone 6s Plus. The only thing better is the camera. This phone is glitchy. StreAming music pauses all the time. And the pressure sending home button is a pain. Ios10 is a fail. And I really need a regular old fashioned headphone jack. Very Very disappointed . Going back to the 6s plus

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    phone is fine employee info is terrible

    Posted
    mandy
    • Verified PurchaserVerified Purchase

    the employees in the phone center are terrible when it comes to correct att pricing! They caused me to get into a dispute with att over the amount of the package price and I ended services with att over it!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Camera nice

    Posted
    Butterfly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Worst phone ever to me...HATE I PURCHASED IT...phone sticks...want stay connected to WIFI...sound is Horrible..people always saying...you sound muffled...I don’t recommend

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    problems right after 2 weeks, no help from best bu

    Posted
    Mickey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I brough my phone back after 2 weeks with no help from Best Buy it was a new phone and they did not try to help me I will never buy another product from them

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    For the wife, not me...

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This phone was overrated from the media. No real changes for the price tag. Wife wanted it so that's what I got her. She's happy, that's what counts...

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the cost

    Posted
    buster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm not impressed with the item, IPhone 6 it what I had should have stayed with that model.. This phone is way overpriced

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    NOT HAPPY

    Posted
    TPEDE35896
    • Verified PurchaserVerified Purchase

    I had the phone for 6 weeks and the volume up button stopped working . You can not hear videos either .

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Battery life not great

    Posted
    Slim1974
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This phone’s battery life is not that great. Tends to run down fast

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Learning IPHONE features vs Samsung

    Posted
    Obarley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Item is very different than my previous Samsung cellphone; learning curve at this time.

    No, I would not recommend this to a friend