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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 685 reviews

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95%
would recommend
to a friend

Customers are saying

Customers recognize the iPhone X 256GB's superior camera quality and overall performance as significant strengths. Positive feedback also highlights the Face ID feature, screen size, and the ample storage capacity. While some users noted the phone's weight, the overwhelmingly positive sentiment focuses on its innovative features and improved user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 685 reviews
  • Rated 5 out of 5 stars

    Finally the iPhone I’ve been waiting for!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! I refused to buy an iPhone plus as they are just too large and impractical for me but I felt I was missing out on some of their great features then YAY! The iPhone X came along with it’s dual cameras and full screen viewing in a manageable size. There are a few quirks to work out and I would love to see them make it compatible with the Apple Pencil but other than that, I couldn’t be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am confortable with everything, his camera is very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything because the Phone has a good camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant at first cause I love(d) the home button.. but this iPhone X with the facial recognition is sweet. Bigger screen, yet still small enough to use one handed. Way to go Apple.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast Processor, Still looking for Bigger Screen!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a nice iPhone, Was VERY tempted to go to the Bigger competitor, a 6.2" Gorilla Glass would be nice. Definitely a Faster phone, decent 12MP picture quality, small learning curve, but not as much as if I had switch to an Android, These iPhones last many years if not abused and every iPhone I have ever had, is still functioning, mostly, glass or battery replacement every once in awhile, Power on all my old Apple devices, 2008 MacBook, iPhone 3G, 1st Gen iPod, iPad, iPhone 4, our iPhone 5, 6 and 6Ss are still in use, but all power on and work, that's amazing, Gotta Love Apple, somewhere along the line, I must have drank the Cool-Aid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working perfectly. I had no troubles in transferring my datas. Cameras and audios are perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Does It Again

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend and I began buying and upgraded to the latest iPhone since the very first version and the iPhone X is one the the biggest changes that I can remember. Much like going from the iPhone 3GS to the 4 was or the iPhone 5 to the 6. The X model looses the Home Button and doesn’t have a the headphone jack like the 7’s. No big deal on the headphone jack. Sometimes I do prefer plugging a set in and not having to worry about Bluetooth. The lack of a Home button does take some time getting use too. It is really different with the swipe gestures but after a day or so you get use to it. Basically learning a new way to switch and X out of apps. I like it now after using it. The phone is fast, feels crisper than the 7. Safari is snappier and pretty much all the apps are. The phones size is somewhat like the 7, feels thinner but is a tad larger. If you can afford it, you will be happy. I played with the iPhone 8 and it feels quicker too. The Face ID works really well. Being brothers that look a lot alike we try to trick it but it doesn’t work. This is the first of what will be new technologies for Apple like the Face ID, this was probably rushed and the next version will be more secure and work better. But it seems to work fine right now and does take the place of the finger ID pretty well. Camera takes awesome pictures. The 256g model can hold a lot of data which is nice and since your spending a grand you might as well spend the extra money and get the extra memory Pleased so far and looks like a solid reliable phone. In all fairness though, I could get by just fine with the iPhone 7 that I have been using. The main thing I like is the larger screen which is gorgeous and the faster processor. I love the phone but honestly I could have waited a year for the next model. If you can afford it now you’ll enjoy it. The size is perfect for me and the screen is awesome. Get a good case to protect it with which also hide the gorgeous design. I never really saw the iPhone 7 in black that I had because I always had it in a heavy duty case to protect it. It’s a shame to hide such great looking devices but you kinda have to so they don’t get dinged up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but worth the extra cash

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone X is really the first big upgrade from Apple compared to a last year iPhone. What I liked: The display is really amazing going to an OLED display with a higher resolution is really an upgrade compared to my iPhone 7. Also the edge to edge display gives you a much bigger screen than the 7 or 8 (not plus phones). Also I liked how smooth face ID is and the features that it has like dimming my alarm when I look into my phone. In addition, the camera quality is top notch I have never seen amazing pictures from a smartphone like this phone. Finally, having fast charging capability is really awesome and helps a lot if you forgot to charge your phone and you want to get some charge before you go out. What I disliked: The aspect ratio of the screen won’t let you use the full screen size when you watch content unless you are ok with zooming to fit which crops the image. Also not having touch ID is really disappointing because it is still faster than face ID and it is more convenient. Finally, I really hated that apple didn’t include a fast charging power brick with the phone (you have to buy the 29w power adapter and a usb c to lighting cable to get fast charging).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST IPHONE EVER!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone X is phenomenal! I absolutely love the touch ID feature, and have had zero issues as of yet with performance problems. The iPhone X is sleek and very sexy without a case (but...DON'T be foolish enough to walk around without one!) The phone is very fast, and has pretty decent battery life. The new portrait mode is a favorite of mine and takes excellent pictures with both the back and the front cameras. It's still new to me and I have yet to explore all of the new features. With that said, it's a great phone, solid build, and performs as has been described by others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the changes so far

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good- no home button (we had become mortal enemies in the last year. Couldn't stop activating apple wallet). Fantastic screen. Face recognition works great. The new gestures are very easy to use. I haven't had trouble with them. Screen looks great. I haven't had time to play with the camera yet, will amend if it's a nightmare. Qi charging is very convenient. The bad: it's a little big for my smallish hands (size 6.5 surgical glove). I'm very pleased so far. Apparently very expensive if you break it, so get a good case and screen protector.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What home button?? ;)

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an iPhone 6s before switching to the iPhone X. Pros: seamless transition, much better camera, Face ID is incredible, faster, brighter, louder. Cons: expensive, heavier, larger. I solved 2 of the cons with a deliberately-placed Pop Socket: my fingers reach everywhere w the help of “reachability” in settings, and a lot of weight is taken off my palm and pinky. Face ID is quick and much nicer than Touch ID. It recognized me with and without glasses and sunglasses. It doesn’t work, however if you’re covering too much of your face: I covered my lower lip and chin and it still worked, but when I covered my upper lip, it didn’t work. The speakers are much louder than the 6s, and the pixels are much more dense and brighter in the screen. Oh ya, I don’t miss the home button one bit! ;) Apple knows their customer and knows what we need. The switch to no home button was such a natural transition, esp since the touch sensors on all Apple products are so powerful and effortless. Overall, a very nice upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The iPhone I’ve been waiting for

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, the iPhone X is everything I wanted it to be. Pros: Face ID is amazing. Easy and fast—very natural process (your facial expression doesn’t matter too much). The screen is HUGE (I’m upgrading from 5s) and the “notch” doesn’t really bother me since it’s more like extra screen space for the status icons. OLED display is incredible. Refresh rate is totally fine even for playing games or videos. I don’t miss the home button. It’s so nice to not have to press a button actually, and the swipe up for home is very easy and natural. It feels like you “fling” the app away. Cons: Screen is very tall. I have big hands, and it’s still tough to use with one hand. Some apps are not optimized right and can include important text in the “notch” area. Apple shouldn’t let developers publish apps that do this, but it will hopefully be solved soon. Overall very happy, and although the price is outrageous, it’s totally worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from the iPhone 6s, this phone is a massive upgrade. Camera, speed, battery life, screen size v overall phone size, new tech. It checks all the boxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands down best mobile device

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been very impressed with the over design and feel of the phone. Build quality is top notch. Wireless charging is convenient and done right. The all screen design is simply beautiful while managing to forget the home button is gone, although there is a learning curve. iOS has never been more polished though not perfect but more polished than android on Samsung. (If you want android get a google pixel instead) the Face ID just works but again a few rare quirks that really don’t detract from the overall experience. If you can get a hold of this phone, it’s simply a delight to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently replaced my iPhone 6 with the iPhone X. It was a long overdue upgrade. The iPhone has a number of nice features starting with facial recognition, improved battery life, a beautiful OLED screen, and wireless charging. The size of the phone is just right for me. If you are looking for a new mobile device, you can't go wrong with the new iPhone X.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Phone!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE my iPhone X! The size is perfect, not too bulky like the iPhone plus and it’s so nice to have a phone fit in my pocket again. The camera is amazing. It’s so fast and that’s comparing to my iPhone 7 Plus I had before. Highly recommend! It was worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    X Gonna Give It To Ya

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost one week in and I love the new phone. I am pleased with how easy Face ID works and have not experienced any issues with it thus far. I also think it is a tad quicker than the fingerprint from before. It feels very solid and the display is flat out amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Iphone 10 is a nice phone. The new processor/CPU is very fast can handle any task or multiple task very well. The Face ID works good so far. But I feel the phone is way overpriced & not worth the money. I have a bit of a regret buying such an expensive phone.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone for a “great” price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new iPhone X is great in many ways, and you could find out a lot of its new features online, so I’ll just mention a few personal feelings and experience. 1. I don’t care how much the components cost, starting at $999 seems a little high. One might say: “but you bought it and are making comment!” True. As I said, it’s just my personal feelings and experience. 2. The screen size is perfect for me. I had been using an iPhone 6 Plus before, and my mom had an iPhone 6, 6 plus is too large, 6 is too small. The size of X is just about right. 3. I found the color is great, and OLED can really give you pure black, making my expensive IPS Gaming monitor look dull. However, I’m experiencing a little tailing when scrolling real quick, the text blur with a tail. My other lcd phones and monitors have this problem as well, but iPhone X is a bit worse imo. I don’t know if anyone has the similar experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love this iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras take great photos!!!! It’s a lot faster than previous iPhones. It’s smaller than the 8 Plus in size but the screen is larger. I love the wireless charging feature. I got the 256gb for the extra storage!!!

    I would recommend this to a friend
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