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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3269 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers enjoy the iPhone X 256GB's superior camera quality, large screen size, and ease of use, with many praising its facial recognition features. Positive feedback also highlights the device's design and the ample storage it offers. However, some users expressed disappointment over the lack of a home button and the high price point. A few also mentioned concerns about the phone's weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 3,269 reviews
  • Rated 5 out of 5 stars

    The best phone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone X is no doubt the best phone ever. Feel in love with the all the new features and the full screen is very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’m loving my new iPhone X. The battery life is great and the screen display is awesome. I love the full screen. Just wish more apps would hurry up and fix their apps to accommodate. They are but slowly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone. I had a 7plus prior to the X. The X in my opinion is a much better phone and I really like the smaller physical size much more than the plus and enjoy the larger screen even more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone, Awesome Upgrades

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new Face ID and the upgraded camera is amazing. Really like the larger screen while keeping the size smaller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my wife and she loves it, thin, sleek, and way faster than the previous version.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good iPhone, not dissatisfied at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New interface is easy to figure out. Having 256GB is great. Can download movies and take lots of pictures and videos. Silver finish looks very good, recommend Urban Armor Gear (UAG) cases with it. Not as advanced as the new iPhone XS, but advanced enough to last a very long time (honestly, there’s not much of a noticeable difference between the two iPhones). Face ID works very well, however in some cases (like laying in bed on your side), it has a hard time recognizing your face and this is where Touch ID might be preferred. In most cases, Face ID is quicker and easier than Touch ID (and more fun with the new Memoji and Animoji). Having the “all screen” display is great and looking back at older iPhones, it’s just not the same as you would think. Overall, I wouldn’t want any other iPhone than an iPhone X!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone X is an amazing peace of technology, Face ID is awesome, the transition from the 8 Plus to the X was not as hard as I anticipated, the gestures are very natural and easy to get used to.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with iPhone x thanks David R

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to bestbuy to buy the iPhone x and I met David R. He helped me get approved for a plantium bestbuy credit card. He was such a great help, knew exactly what he was talking about, answered all my questions, has excellent customer service, very friendly and out going! I would recommend all my friends to him! Thanks so much for your help. And thank you Cary bestbuy for such friendly staff. I have been shopping here for a long time and I will continue to do so!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The iPhone X does everthing that I hoped.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally upgrade to the newest cell phone technology. Still, the iPhone X does what I expected, was easy to use after a short time to become familiar with new features and has been free of bugs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone !!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure what I can say about it. If you’ve always had an iPhone this is a major improvement. If you coming from android, welcome and enjoy. The simplicity of the iPhone makes your life easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m still discovering all the phone can do but so far I love it. The facial recognition actually makes sign into the phone very fast. The photos are great in portrait mode very fun to play with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen, Cameras, processing, size and peripherals were all there to make me jump from a 6s to the X.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful superamoled screen, easy to adapt and the most premium experience that an iphone can offer

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Flawless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best IPhone to date. iOS runs fast and bug free. The picture quality is upgraded with lighting and picture editing features not previously available. Beautiful display and design.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Too Sure Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im honestly not very impressed with this phone. I was under the impression Apple was designing this phone with the ability to essentially be used as a computer, with connectivity to a keyboard and display. This is not a feature I would use often or is of great importance, but it is innovation and could help support the price of this. Additionally, why make this in all glass? (Aside from the fact that it will boost accessory sales as well as repair revenue). This phone still acts glitchy and I got the unlocked version with 256GB memorory. The unlocked version has 4GB of RAM vs the traditional iPhone X models (Carrier Specifict Models). You can research this to confirm if you doubt this is correct. I am at the point where I might just return the phone and either choose another alternative such as the Google2 phone or the BlackBerry KeyOne. My life is cluttered enough, sometimes getting back to basics is most important. Especially when the difference in price is $700.00!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, I don’t want to sound like an Apple fan boy but this is definitely the best phone they’ve greater design wise. Reminds me of the iPhone 3GS but smaller and more technological advanced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone X is my first iPhone always was android user until now. Love the face scanner works every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 6. It is a big improvement. I love the screen and it is much faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone with awesome perks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large screen with smaller overall size. Fast processing and awesome camera ! Love portrait mode

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one lives up to the hype. Takes beautiful pictures. Super fast with great look and feel.

    I would recommend this to a friend
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