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Customer reviews

Rating 4.8 out of 5 stars with 3269 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers enjoy the iPhone X 256GB's superior camera quality, large screen size, and ease of use, with many praising its facial recognition features. Positive feedback also highlights the device's design and the ample storage it offers. However, some users expressed disappointment over the lack of a home button and the high price point. A few also mentioned concerns about the phone's weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 3,269 reviews
  • Rated 5 out of 5 stars

    Memory and Battery Life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good with the ability to use phone without worrying about storage or running out of juice! The camera and bigger screen are added bonuses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size of the phone, the battery runs very long! The screen colors are extraordinary. Everything works very fast. I am satisfied with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The facial recognition works great even in the dark. Apple sent me an email as soon as I got the phone showing how to use the new features of the X. Great service that Apple provided. Made getting use to it much easier. The X was a very good upgrade from my 7.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as promised - amazing visuals and the X is easy to use. It only takes a short while to get used to not having a HOME button. After owning 3 other iPhones- this one provides the best battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The X future

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little scared at first I got the 256gb and was unsure if I would like it but it’s awesome Face ID is a life saver no more will my finger read it works 100 out of 100 and got to love the screen and wireless charging IPhone for life !!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so impressed with this phone. Traded in an iPhone 8 Plus and have no regrets! Very thing and lightweight and the big screen is perfect. Already used to not using a home button -- its so easy! This is a game changer for Apple!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice, but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone X screen size is nice for a phone that is also smaller and lighter weight than an 8 Plus. Processing is fast, and the dual-camera photo options make taking pictures easier and better. The use of additional swipe and 3D touch motions instead of a home button is a little more cumbersome. Overall a nice phone, but if you don't mind the size of the iPhone 8 Plus, not sure the X is worth the added cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone is a step up from the last one. I like not having a home button. It’s easy to get used to. The battery life is superior and the camera and screen resolution are worth the money. I’m glad I picked this phone up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    IPhonex

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the IPhone X from a IPhone 6, and I couldn’t be happier. The fact that I have more storage is a plus, but the camera is awesome especially the portrait view. Now I think the front camera when taking selfies still needs improving and I haven’t figured out if I can still take screen shots with the x, but I am overall pleased. I can swipe to navigate between open apps is another plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems so far. Fast and good quality photos. Easy to navigate and has lots of memory. Screen is crispy clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second iPhone ever.! And I must say this iPhone X has really stood up to its hype. The battery life is amazing and the extra screen size is really nice. You get used to the small center screen cutout.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone X is easily the best iPhone yet, love the fact of the viewable portion of the screen is larger than the 8+, yet the phone is smaller than the 8+ and only a fraction larger than 8. People complain that apple’s technology seems behind however I would offer that none of the technology is “glitchy“ and works seamlessly and flawlessly which is a win over most android phones. People also complained of the phone is $1000 when I would offer that I never hear anybody complaining that the newest Google pixel is right at about $1000 As well as the new Samsung Is in the same boat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Apple!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone is faster, got the 256 gb memory, pictures are awesome, a little pricey only but you pay for APPLE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone/Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same footprint as iPhone6 but much bigger screen. Love Face ID over fingerprint unlock as the iPhone 6 always seemed to lose or not recognize my fingerprint. Camera produces much better pictures. Loss of home button is no big deal - only took a few days to get used to swiping up from the bottom or various other swipes to replace other actions. Am missing the separate headset jack but plan to order a pair of wireless earbuds and should be good to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent cellphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The telephone camera is the best. High performance cellphone and screen optimized. Just a little heavy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was NOT too excited about the loss of home key on this. I was worried I would not be able to adjust to it but after about two days, I don't ever miss that home button! My iphone X is quick. The screen/ picture quality is absolutely amazing and it feels so much better to hold than an iphone PLUS. It was actually cheaper payments to upgrade to the newest version. I am so glad I did! If you're not sure if it's worth the upgrade, try it! You'll love it too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Different but great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone X is everything advertised. It takes some getting used to but the phone itself is amazing. High quality pictures. The Face ID actually is really protective and works really well even from different angles. I love the fact it has wireless charging capabilities and most important: it’s still an iPhone! The screen size (phone size from the iPhone 7+) isn’t as good as I expected but the fact the screen is so big makes up for this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm glad I took the plunge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my phone a lot. For work, for play, and anything in between, my phones get a lot of use. They connect us to the world through apps and the internet. I use mine to look up information all the time. Not to mention as a camera, GPS, flashlight, radio, and the list just goes on and on. I had been on the fence with my 6s for a while debating if it was worth going for the X or just getting an 8. I'm glad I went with the X. The new features of the X simply work, and feel very natural. Now if gestures, FaceID, and some of the additional new features don't matter to you, then an 8 will suite you just fine. You could say that the iPhone X is for "enthusiasts" .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review of the iPhone X is great I love the phone have had 0 problems with it performs great very fast the facial Recognition Is super great saves me a lot of time and it can be used for other things like I use it to log into my bank accounts my credit cards and so on I got the 256 gn so I would never run out of storage I’m ready to upgrade soon as a new iPhone comes out I just hope it’s as good as this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone X! I was a little hesitant at first with it not having a home button. But after 5 min I did not miss it at all. Face ID works great and it is super fast! I love it!

    I would recommend this to a friend
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