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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3269 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers enjoy the iPhone X 256GB's superior camera quality, large screen size, and ease of use, with many praising its facial recognition features. Positive feedback also highlights the device's design and the ample storage it offers. However, some users expressed disappointment over the lack of a home button and the high price point. A few also mentioned concerns about the phone's weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 3,269 reviews
  • Rated 4 out of 5 stars

    The upgrade I been waiting for!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit, I am that guy that gets each new iPhone. They string me in every time! So being someone that has been through every version, I can honestly say this is my favorite iteration of the phone, ever. This is by far, the best iPhone! It’s fast, the screen is beautiful, and the facial recognition works amazingly. Many complain about that small bump that takes up real estate from the screen. It did bother me at first. After 2 weeks, I don’t seem to notice it anymore. My only complaint is the fingerprint reader unlocked everything faster. I didn’t even need to lift the phone. The facial recognition does work great, but you have to have your face right in front of it. I cant really consider that a flaw, seeing as that is what the phone intends to do. Overall, the phone is worth the money!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the form factor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, awesome phone. I love the screen and speed of the device. Face recognition works extremely well. I love how much smaller it is in your hand and pocket than the plus versions of previous models. My only annoyance is that I purchased it online without seeing it. The screen is stated to be bigger than the plus versions of the 6,7, and 8 but the phone is overall smaller because of the narrow bezels. While it technically is true, in the sense of diagonal inches, it is very narrow and tall, so the extra space is unusable. I came from a 7plus and while the screen was technically smaller diagonally, while using it, it felt larger. Because of the narrowness of the X screen, the keyboard is actually smaller than I was used to. All things considered though, great phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros Stunning screen Much-improved telephoto camera The best-looking iPhone ever Impressive battery life Face ID is so much better than a fingerprint sensor Cons Software needs more optimisation for the taller display and notch No fast-charging plug included Very expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving my new iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I've been loving the new iPhone X. I upgraded from an iPhone 6 and the differences are night and day. My favorite feature by far is the FaceID. Works quickly and has yet to not work, even when it's dark out! I'm not missing a dedicated home button AT ALL. Swiping up is quicker and much easier to deal with especially if using the phone at the gym with sweaty hands(finger print never worked when i was working out). Go get one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great update if you want to stay with Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved to it from iPhone 6 plus, and it's a big improvement: iTunes sync is much faster, face ID works great, OLED screen is readable in full sun. However, the competition is offering those features at a lower price, so the main reason for me was that I'm stuck in the Apple garden...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Phone!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone is wonderful! I love the Face ID and the larger screen. I previously had an iPhone 6 Plus, so the change in the device size is a welcome one. The camera is AH-Mazing! The OLED screen is also a nice feature. Videos show very well. It’s easy to adjust to not having a home button. I don’t miss it at all! I would definitely recommend the purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best IPhone yet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a bigger screen than the plus models and a smaller footprint. The new iPhone already had a lot going for it, then add wireless charging, face ID, and the new more powerful chip shared with the other models. You come up with the most advanced iPhone the world has seen. It feels good in the hands. A camera that has to be seen in action to fully appreciate the quality, agile transitions between apps, stereo speakers, and the apple eco system that unites all your apple devices all coming together to give you the experience that's worth the upgrade to the iPhone 10. I guess X really does mark the spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next gen stuff!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been an iPhone user since 3G to include all the Plus iPhones, yes I had the 8 Plus. All I can say is this phone is incredible! The screen, speed, responsiveness and of course the Face ID is slick. I do have to say, I miss the battery life of the 8 Plus. Nonetheless, I am very happy with the X. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best iphone ever !Best phone I have ever owned! Phone is easy to use and the larger screen is perfect for pics and videos. If you can get this phone please do, you won’t regret this purchase!The Face ID works better than the fingerprint ID and I love not having the home button! Love the iPhone X!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One word.....OMG!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite iPhone yet!!! I’ve been a iPhone user since day one I’m what you would call a Apple Fangirl and this phone is amazing super fast the camera is amazing and facial recognition is my favorites feature very very accurate and of course who can forget about the cute Animoji

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most improved iPhone to date

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been through many iterations of iPhones (and Android phones, but that's another story) and the iPhone X is the most impressive and most improved iPhone to date. The things I love most are the new screen and the wireless charging. The OLED screen is a sight to behold. True Samsung has had them for years, but the color accuracy of the Samsungs aren't very good. They are vibrant, but not accurate. Watching videos, netflix and itunes, in HDR on this is quite nice. Also, yes it's true that Android phones have already had wireless charging in their phones for some time, so now to have it on iPhone is a very welcome addition. At work I have a Qi wireless charging stand and it works fantastically for both vertical and horizontal phone orientations. Also another thing to note: having come from the Plus version of the iPhone to the X was a pretty noticeable change, but after only a couple of days usage, the smaller physical form factor size is a non-issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to get the new iPhone X and it has exceeded my expectations. I had the the iPhone 7 Plus before getting this new phone and I can’t believe how clear and large the screen is. The Face ID works better than the fingerprint ID and I love not having the home button!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    In Love! Apples done it again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has been amazing, the speed is incredible, the picture is so easy on the eyes even early in the morning that’s to the True Tone display. The battery life is amazing, I never go under 50% love the design. The only reason for 4 stars is simply the black bar at the top. It makes it so that you can’t use the full screen of the phone unless you want part of your viewing cut off. Wish the wasn’t there, yet at the same time it’s a quick way to know were the top of the device is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best IPhone Ever!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart phone on steroids!!! Oled screen is awesome! Camera is bad to the bone! And to top it all off besides the facial recognition and fast processor, huge viewing screen!!! I’m a iPhone geek for life!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen size and gorgeous contrast and color depth. As an avid iPhone fan myself, I found it a little difficult to adjust to NOT having a home button, but after a couple days the new setup is pretty intuitive and natural feeling. The screen is beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Extremely fast. The facial unlock is so quick it's like I'm not even using a password to protect my phone. I love that the phone itself is smaller than the 6/7/8+s but the screen is bigger. Fits in my hand a lot better than the older ones did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this phone. It's sleek, it's beautiful and it's fast. Coming from the 7 Plus I was worried about the size, but this is perfect and so much easier to hold and move around with. Wish wireless charging was faster but it'll get better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Face ID is worth the upgrade on its own. Plus having a smaller phone than the plus with an even slighter larger screen is no brainer to me. Have not found anything to complain about yet with the phone. Battery life is great as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dope phone but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone X, best iPhone I’ve ever owned. Love how fast it is. Love the Face ID (scans face fast for unlock). The OLED screen is beautiful and the all screen display is wonderful (besides the notch, which doesn’t really bother me). Only reason I give it 4 stars and not 5 is because the price tag is ridiculous. You can buy a much better phone as far as specs go for a much cheaper if not half the price but because it’s an Apple phone the price of over $1000 is outrageous. Only reason I bought this phone for me and my wife is because we both had iPhone 5s and it was slowing down tremendously and battery draining like a gas leak. We are both Apple fans because we love the simplicity of it and most of my family has an iPhone which makes iMessage and FaceTime a must for us. Other than the outrageous price tag this is a great phone. Dropped it a few times already (with a simple bumper case) and noticed zero damage to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earlier, tried all different apple iPhones older than iphone X. This one is definitely better with a Face ID. Large screen. Excellent camera. Magnificient screen display. Easy to use. With new discounts coming up every week at best buy and at other retailers, we should definitely get this one. Worth the money you pay for.

    I would recommend this to a friend
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