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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 7070 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers enjoy the iPhone X 256GB's superior camera quality, large screen size, and ease of use, with many praising its facial recognition features. Positive feedback also highlights the device's design and the ample storage it offers. However, some users expressed disappointment over the lack of a home button and the high price point. A few also mentioned concerns about the phone's weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 7,070 reviews
  • Rated 5 out of 5 stars

    Solid iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is an upgrade for me from an iPhone 6S Plus. I hate carrying the larger 6S Plus in my pocket, but I love the size of the screen. That is the only reason why I did not want to buy an iPhone 8 Plus size. The X feels much better in my pocket even as hefty as it is. The phone's build quality is solid. The facial recognition is very fast and makes it easy to use. It's a beautiful phone without a case, however in your hands it is very slippery. I've dropped my phone from my kitchen counter because it was on top of a pile of mail and it slipped off. Luckily neither sides of glasses cracked. It landed on the stainless steel corners. I plan on getting a case for it soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about this product when it was announced several months ago. There was so much emphasis placed on the brilliant camera that it was that I really didn't care. I. am old school. I like my phone first and foremost to be a good phone. Turns out this is the best phone that I have ever had, and I have had all the iPhones plus several prior to iPhones coming to the market. The face recognition device is intuitive and gets smarter with use. I thought I would miss the home button to which I now way "what home button?!' If you can afford it, get one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dope phone but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone X, best iPhone I’ve ever owned. Love how fast it is. Love the Face ID (scans face fast for unlock). The OLED screen is beautiful and the all screen display is wonderful (besides the notch, which doesn’t really bother me). Only reason I give it 4 stars and not 5 is because the price tag is ridiculous. You can buy a much better phone as far as specs go for a much cheaper if not half the price but because it’s an Apple phone the price of over $1000 is outrageous. Only reason I bought this phone for me and my wife is because we both had iPhone 5s and it was slowing down tremendously and battery draining like a gas leak. We are both Apple fans because we love the simplicity of it and most of my family has an iPhone which makes iMessage and FaceTime a must for us. Other than the outrageous price tag this is a great phone. Dropped it a few times already (with a simple bumper case) and noticed zero damage to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Face ID is worth the upgrade on its own. Plus having a smaller phone than the plus with an even slighter larger screen is no brainer to me. Have not found anything to complain about yet with the phone. Battery life is great as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earlier, tried all different apple iPhones older than iphone X. This one is definitely better with a Face ID. Large screen. Excellent camera. Magnificient screen display. Easy to use. With new discounts coming up every week at best buy and at other retailers, we should definitely get this one. Worth the money you pay for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone, but at a hefty price tag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the iPhone X for a little over two weeks at this point. Now that my initial excitement over this new, shiny high-tech device has worn off a little, I feel can now look at things from a more neutral perspective. Compared to my prior iPhone 6 Plus, it does feel faster due to the hardware changes, the OLED display is very nice, the camera is improved & the phone is great eye candy. However, from a practical standpoint in terms of average day-to-day use AND considering the price, it is not necessarily leaps & bounds over the 6, 7 or 8 models. Four stars as it is indeed a state-of-the-art design that's basically a computer in your pocket, but I can't recommend it to friends as I can't justify the price tag over the 6, 7 or 8 models, which are still great phones today.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Like it more each day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from iphone 5. Huge learning curve. Swiping that replaces the home button took some getting use to, but works great. Fabulous OLED screen, much better camera, fast processor, battery lasts much longer than I expected. I probably don't use the phone as much as many folks, but I can easily go 2 to 3 days without having to charge. I was initially concerned that that the larger size would be too big (reason I didn't go with the cheaper XR), but it fits in my pocket nicely. So far very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots to say about this phone. Good features all around, amazing screen and not big like the ”plus” models. Face ID is great works flawlessly. Unlike Touch ID which I never used. Get this phone you won’t be disappointed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally a updated iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple finally gave us a updated iPhone in the iPhone X. It’s been a great phone so far. It is very fast and responsive, it has plenty of storage for the average app downloaded, and it looks better that any phone out!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the larger screen size on this phone, camera quality is amazing, and the facial recognition is convenient. There are so many features that are new compared to my older version. I do think the price is high.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smaller Than my 6S Plus but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! I have heard about glitches and bugs. I have not experienced any. I am a long time MAC user and iPhone owner. The lines between iPhone and Samsung are definitely getting thinner. Everyone is making a good phone so I don't get into the phone wars. The camera on this thing...is amazing. You benefit if you learn how to use it. Adjusting the focus and light sensitivity helps you take better pics. The "selfie" camera is also amazing. A vast huge gigantic improvement over my 6S Plus. I miss the bigger size of my Plus sized phone, but I also like going back to a size that fits into my hand and pockets easily. It runs the iOS flawlessly. Speech to text is a lot faster and seems to be more accurate. Improvements all the way around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great iPhone! The camera is amazing compared to my iPhone 7+, the screen look great, and the facial recognition is integrated very well into the firmware, and it works perfectly. Other reviews complain about the facial recognition, but I’ve had no problems with it, and it works quickly. I feel it actually is faster than the fingerprint sensor since you don’t have to reposition your finger to unlock. Once you press the icon, the Face ID is already confirming before you realize it. As for the screen dimensions, going from a iPhone Plus to this screen, it takes a little getting used to. I like the height of the screen, but the narrowness is what makes the keyboard harder to type on. This is the only drawback I’ve seen so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the iPhone X last month and I'm not disappointed with any of the changes or upgrades from my iPhone 6. Th picture quality is much better, it's much faster and with Face ID you access it instantly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone refined

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part about this iphone is screen size compared to overall size. Face recognition works with ease, battery life seems to be very good and losing the home button is no big deal! Enjoying it immensely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    another hit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like the Apple ecosystem, the iPhone X is a great addition. After 3 weeks of ownership, everything appears to work as advertised. Stepping up from the 6 plus is a HUGE improvement in speed, and the camera quality has reached usable level for things other than Facebook. Battery life remains about the same, which is to say, very good. The price tag is steep, but I understand that Apple is releasing more thrifty versions of this iteration in the fall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone. If you can afford it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Face ID works at least as well as touch ID, so no worries there. Screen is great. Size is perfect in the hand. Overall, I like this phone a lot but I do think Apple's pricing is pretty ridiculous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new features of the X! The phone itself is smaller than my 6s plus that I had without losing screen size due to the screen going all the way to the edges. Great camara and facial recognition works awesome! Easy to use! Don’t miss the home button at all! The only downfall is that if I’m using the headphones and watching a movie, I can’t charge it at the same time. However, the battery life seems to way improved from my previous iPhone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great phone. Well worth the cost and I don't have one complaint. I turned in a 6 Plus and this phone is so much better. Same size screen but much smaller phone. Truly amazing features and it is blazing fast. The picture and screen clarity is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new iPhone! Yeah it was pricey, but it’s much better than my iPhone 6. So far everything works flawlessly. I especially like the Face ID. It’s easier to set up than fingerprint id and it works flawlessly every time. No more fumbling because of wet or dirty fingers and having to type in my passcode. This is an issue for me since I work in industrial manufacturing and use my phone at work a lot. Camera is awesome as is the display. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything they say it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to spend this much on a phone, as I don't use the camera much.... It was 100% worth it. Image, sound, speed, ease of use.... and I got over the notch within about a week.

    I would recommend this to a friend
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