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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3497 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers consistently note the iPhone X 64GB's excellent camera quality, expansive screen size, and smooth performance as significant strengths. Many appreciate the ease of use and the innovative Face ID feature, while some find the lack of a home button and the high price less appealing. The phone's design and battery life also receive positive feedback. However, the absence of a headphone jack is a recurring point of criticism for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 3,497 reviews
  • Rated 5 out of 5 stars

    New phone is a great upgrade

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this phone since the release date, I have to say it’s way better than my previous iPhone 6. The new OLED display is way better than former LCD. FaceID and new camera is a huge upgrade. But apple still put 5V charger in the box which is really weird, you have to pay another $75 to get fast charge. I use my iPad charger to charge and the speed is not bad. Overall, the phone is great and I think it’s a better experience than using plus size phone even you can save $200 for that. If you want to keep using a phone longer than two years, I will definitely recommend iPhone X. I will not recommend wireless charger or fast charger(iPad charger is good enough), they are low cost accessories and evidently taking advantage of new features of the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next gen stuff!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been an iPhone user since 3G to include all the Plus iPhones, yes I had the 8 Plus. All I can say is this phone is incredible! The screen, speed, responsiveness and of course the Face ID is slick. I do have to say, I miss the battery life of the 8 Plus. Nonetheless, I am very happy with the X. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super iphone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best iphone ever !Best phone I have ever owned! Phone is easy to use and the larger screen is perfect for pics and videos. If you can get this phone please do, you won’t regret this purchase!The Face ID works better than the fingerprint ID and I love not having the home button! Love the iPhone X!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, great camera

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from an iPhone 6 to this thing is like going from VHS to 4K. The phone is fast, has great cameras and it can be charged without wires. This phone also has so much storage that I will not have to worry about photo and app space for quite some time. I really do love this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most improved iPhone to date

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been through many iterations of iPhones (and Android phones, but that's another story) and the iPhone X is the most impressive and most improved iPhone to date. The things I love most are the new screen and the wireless charging. The OLED screen is a sight to behold. True Samsung has had them for years, but the color accuracy of the Samsungs aren't very good. They are vibrant, but not accurate. Watching videos, netflix and itunes, in HDR on this is quite nice. Also, yes it's true that Android phones have already had wireless charging in their phones for some time, so now to have it on iPhone is a very welcome addition. At work I have a Qi wireless charging stand and it works fantastically for both vertical and horizontal phone orientations. Also another thing to note: having come from the Plus version of the iPhone to the X was a pretty noticeable change, but after only a couple of days usage, the smaller physical form factor size is a non-issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to get the new iPhone X and it has exceeded my expectations. I had the the iPhone 7 Plus before getting this new phone and I can’t believe how clear and large the screen is. The Face ID works better than the fingerprint ID and I love not having the home button!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Big but light

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third iPhone. First before I review this ... my 6 had a battery that wouldn't hold a charge. The Geek Squad guy noticed there was a tiny chip in the screen. He told me he couldn't put a battery in and it would have to go to Apple to get fixed, where they'd pull the screen up and more than likely break the screen ... Apple would want to fix both the screen and the battery, so it would've cost me about $150, he told me to put that to a new phone instead. I really wanted the X, so I got it. Note that you can do a downpayment and cut your monthly bill. I put $200 down and I got the 24 months (with a new phone each year) for $31 and change. The phone is lighter than my 6, some because I had a charger case. I love the size of the screen and the colors are beautiful. There is a lot of relearning to do because you don't have the home button anymore. I figured out the screen shot, WIthout the home button, to hard close, you swipe up. To get the things you used to swipe up, you swipe the top right corner down. This is probably the most important one to learn because the batter doesn't show the percent anymore... you have to do the swipe down the right top corner to see it. I do like that the time is constantly in view, even though I lost the battery percent. The battery seems to be much better than my 6's when it was new. I got 2 hours playing Pokemon app and that guzzle battery life and another 6 hours just sitting on the table. I got 5 hours sitting in a coat pocket left on Pokemon. Haven't tried just running regular apps to see how many hours I'd get, but I suspect a full day. I can't tell you how fast it'll charge back up with the given charger, because I'll only use Anker cables and quick charger. WIth these I can charge it up from 0% to 100% in a little over an hour. I haven't tried the wireless charger yet, don't have it, but like the idea.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade from my iphone 6

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone X has delivered in being much faster than my iPhone 6, with a noticeably better camera. The lack of a home button took about a week to get used to, but I love the almost bezel-less front. I have it in an Otterbox Commuter case and overall the size is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another perfect iPhone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this iPhone X from an iPhone 5. It has been amazing. The screen is huge. The battery life is awesome. It’s so smooth when changing between apps. I love the new way to get around the phone without the home button. I even sort of like “the notch.”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Extremely fast. The facial unlock is so quick it's like I'm not even using a password to protect my phone. I love that the phone itself is smaller than the 6/7/8+s but the screen is bigger. Fits in my hand a lot better than the older ones did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the IPhone X, it is easy to use once you get the hang of it. Easy to hold in your hand, and a little bit bigger to see it better. I really like the face recognition, so easy. Can’t wait to use it to take pictures and see the difference it makes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my upgrade from a 6 Plus to an Iphone X. My apps are now working faster, battery lasts longer, and I am just so glad it is smaller than the plus and still has bigger screen size (since it removed the home button). The plus bothered me for a while as I didn't realize it wouldn't fit in little pouches that I regularly used before (jeans pocket, cellphone holder in TImbuktu bag, and the bike saddle bag). Now, with the iphone X, I can fit it in all of them again. Yay! The animojis are fun, face ID works faster, and the picture quality has improved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet(obviously)

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every year brings us the new "best iPhone yet". I for one am glad with the reduced bezel and no home screen button. Some of the gestures took a bit to get used to, but the screen is gorgeous, it's a great size, and it's nice and snappy. It's an iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid iPhone X

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is an upgrade for me from an iPhone 6S Plus. I hate carrying the larger 6S Plus in my pocket, but I love the size of the screen. That is the only reason why I did not want to buy an iPhone 8 Plus size. The X feels much better in my pocket even as hefty as it is. The phone's build quality is solid. The facial recognition is very fast and makes it easy to use. It's a beautiful phone without a case, however in your hands it is very slippery. I've dropped my phone from my kitchen counter because it was on top of a pile of mail and it slipped off. Luckily neither sides of glasses cracked. It landed on the stainless steel corners. I plan on getting a case for it soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about this product when it was announced several months ago. There was so much emphasis placed on the brilliant camera that it was that I really didn't care. I. am old school. I like my phone first and foremost to be a good phone. Turns out this is the best phone that I have ever had, and I have had all the iPhones plus several prior to iPhones coming to the market. The face recognition device is intuitive and gets smarter with use. I thought I would miss the home button to which I now way "what home button?!' If you can afford it, get one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone, but at a hefty price tag

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the iPhone X for a little over two weeks at this point. Now that my initial excitement over this new, shiny high-tech device has worn off a little, I feel can now look at things from a more neutral perspective. Compared to my prior iPhone 6 Plus, it does feel faster due to the hardware changes, the OLED display is very nice, the camera is improved & the phone is great eye candy. However, from a practical standpoint in terms of average day-to-day use AND considering the price, it is not necessarily leaps & bounds over the 6, 7 or 8 models. Four stars as it is indeed a state-of-the-art design that's basically a computer in your pocket, but I can't recommend it to friends as I can't justify the price tag over the 6, 7 or 8 models, which are still great phones today.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots to say about this phone. Good features all around, amazing screen and not big like the ”plus” models. Face ID is great works flawlessly. Unlike Touch ID which I never used. Get this phone you won’t be disappointed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally a updated iPhone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple finally gave us a updated iPhone in the iPhone X. It’s been a great phone so far. It is very fast and responsive, it has plenty of storage for the average app downloaded, and it looks better that any phone out!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the larger screen size on this phone, camera quality is amazing, and the facial recognition is convenient. There are so many features that are new compared to my older version. I do think the price is high.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smaller Than my 6S Plus but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! I have heard about glitches and bugs. I have not experienced any. I am a long time MAC user and iPhone owner. The lines between iPhone and Samsung are definitely getting thinner. Everyone is making a good phone so I don't get into the phone wars. The camera on this thing...is amazing. You benefit if you learn how to use it. Adjusting the focus and light sensitivity helps you take better pics. The "selfie" camera is also amazing. A vast huge gigantic improvement over my 6S Plus. I miss the bigger size of my Plus sized phone, but I also like going back to a size that fits into my hand and pockets easily. It runs the iOS flawlessly. Speech to text is a lot faster and seems to be more accurate. Improvements all the way around.

    I would recommend this to a friend
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