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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3984 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers praise the iPhone XS Max 64GB's camera quality, large screen size, and ease of use. Many appreciate the improved battery life and fast Face ID features, while some find the phone's weight a bit substantial. Although the lack of a home button is a point of contention for a few, the overall consensus highlights the phone's impressive performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 3,984 reviews
  • Rated 5 out of 5 stars

    I mean... it’s an iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much else to say besides that it’s a good phone. I upgraded from a 6s and am enjoying the faster speed, better camera, and extra screen space. An iPhone is an iPhone though, so it doesn’t feel like anything revolutionary. Once you’ve had one, you’ve had them all! There are more detailed reviews all over, so if you want specifics and details, search google and YouTube.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with iPhone XS Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from an iPhone 6 Plus to this one and love it. Not the cheapest, but clearly the best. Face ID works better than I anticipated. When I compare photos taken from both phones there is no comparison. I purposely held out for the bigger phone as compared to the iPhone X and glad I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the iPhone X and it was absolutely worth the upgrade. Bigger is better! The new A12 chip is amazingly fast! There is no phone out there that can compete with it. Also, the phone is absolutely beautiful to hold and look at. You will not regret it! Highly recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone takes amazing pictures and videos. I was able to get some awesome shots of my daughter riding her horse. Best Buy was running a good deal on this phone so I got it at a great price compared to directly through Verizon. The phone has been easy to use and navigate through. I really like the face ID feature to sign into things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size as I was used to the iPhone 6s Plus. The camera is a good upgrade love my photos now. Of course it is faster than my old phone. I’m loving my new phone upgrading with Best Buy was an excellent choice. Boxing stores are not even open right now because of Covid 19 Best Buy hooked me up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is the best iPhone XS Max yet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this at such a great price for my son. He just loves the size of the iPhone and the two cameras as well. He says the iPhone is so much faster than the iPhone 6s Plus he had. The only thing he had to get use to was the fact there was no home button. Instead it has facial recognition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love this phone! I upgraded from an 8 Plus and I love the face recognition and Memojis!! I feel like they’ve made it just more seamless overall! Took some getting used to with it not having the home button but I actually like it soooo much better!! The pictures are amazing as is the screen!! Highly recommend this phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Camera and Super Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my girlfriend, she had the iPhone X but wanted the bigger screen, and to be honest I thought that was all she was really getting. The iPhone XS Max is incredibly fast, much faster than her old iPhone X ever was, the camera is a huge improvement as well. Pictures look even better that how they did on the iPhone X

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally the Max is here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest complaint about the iPhone X was the smaller size. With the IPhone XMax you get all the great features from the X along with the size of the 6/7/8+ versions. The camera and video are impressive and you also now have the option to purchase the 512GB option to store all of the amazing photos you will take with this phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great upgrade from 6s plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife bought this for me because she was tired of me complaining about the lack of space on my phone. Plus. I cracked my screen and pieces of glass were falling out of it. It is so much faster than my 6s plus. It is hard to remember and get used to the lack of a home button, I only took away a star because of my frustration of no home button and no auxiliary port. I have to buy a separate connection so I can listen to my music in the car, Other than that, it it another great apple product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an 8 Plus. It's very very similar but noticably faster. Face ID works very fast and the battery lasts the day. It's lacking some of the new fancy features I guess but I almost like it better because if it. Simple, familiar interface, new swipe based system works nicely and is buttery smooth.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall Good Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So prior to the iPhone 8 Plus, I’ve always been an Android Galaxy guy. I wanted something new and different, so I opted for the iPhone 8 Plus. The experience was different but I wasn’t a big fan of the bezels on the top and bottom. All of a sudden, the IPhone XS Max came out! From top to bottom, front to back the phone screams, “look at me”. The finish is beautiful, the display is crisp. Not quite at the level of the latest galaxy phones, but pretty close. I’m not much of a camera guy but this phone actually had me taking pictures and enjoying all the new features! This phone is incredible! There are tons and tons of features added, the processor is fast, and the display screen is what I enjoy most. The iPhone XS series is a little pricey especially the Max and it lacks a little bit in durability, but besides that, overall a great phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade from the iPhone 6s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was using the iPhone 6s, but looking for an upgrade within the iOS platform. Reviewed this phone against the Samsung Note 8 and Note 9. Used a Note 8 for about 9 months, then wife’s phone died (she has some sort of Angaran bio electric field that renders phones useless) so I gave her the Note 8. So far it’s been impervious Ha ha. So I bought the iPhone XSMax 512. I didn’t know if I would like the face technology to recognize me, but I’m extremely happy with that functionality. Sometimes I forget it wants to unlock when it sees me and I manually lock it by mistake. So that’s user error. Love the big screen! I’m very pleased with it and wouldn’t change I do miss the stylus on the Note 8, but at 60 years of age I enjoy finding creative ways of doing things. Would buy again. Thank you App,e for going with Qi charging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m happy with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After being a long time apple phone user, 3g on and tried blackberry and other brands inbetween, I keep coming back. High resale value, quality hardware beautiful display, speed, 4K video camera plenty of options and apps, Etc. battery usage is way better than my old phone. Sold my 7 plus for a 256 max!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade if you don’t have the X already!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came from the iPhone 7 and got the Max on launch day in gold and I’m very happy with my purchase. I thought there not being a home button would be an issue but the phone is very user friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not think I would like Face ID, but once I started using it, I like it a lot. Easy to use, great camera, great screen. If you are an iPhone person, you would like this very much. It could almost take over for my iPad mini 3 (but not quite). I wish my iPad had the 256 GB of memory though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I waited for this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited for this phone for a year I had a 6 and kept it with a cracked screen. I like the phone its fast and has great pictures Love the magnetic charger The worst thing about it is the price I said I wouldn't pay that much for a phone. My geek side came out and there was a special on the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What can I say?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sleek design and its way faster than the previous model. The color is gold hasnt changed from the previous model and the screen looks great even after I placed a screen protector. Be sure to find a case for it though this sucker could slip out of your hand and well you know the rest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok let me start by saying I swore I’d never get the bigger iPhone it just looked huge but after putting the X next to Xs Max it wasn’t much bigger then I held it and it felt better in my hand... plus I feel it’s easier to text with and I can actually see the font!!! I know there’s so many more features I have yet to learn but the ones I’ve leaned so far are pretty cool. I’ve had several different phones and iPhones over the years and so far I must admit this is my favorite, hands down!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I have owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with this phone. The screen size is amazing. Allows me to complete my business work in my phone instead of having to work on my laptop all the time. Face ID is awesome. Only thing that bothers me a little bit is the weight when I’m holding it for a long time

    I would recommend this to a friend
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