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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 700 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers are delighted by the iPhone XS Max Smart Battery Case's extended battery life and wireless charging capabilities. Many appreciate its protective qualities and the overall build quality, noting a positive user experience and ease of use. However, some users find the case to be somewhat bulky and heavy, and the price point is a common concern. The size increase is also mentioned as a factor affecting the user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 700 reviews
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good, but my phone says it is charging but it’s actually not

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Issues with this product in the X series

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product didn’t work. Seeing as Apple made it clear that this product for the X series had issues I’m really surprised they put it back on the shelf to sell without making sure the product wasn’t defective.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, these things do not hold up. Within a year I’ve had to return and repurchase three. Come to find out there’s a known issue with them but good luck getting an appointment with Apple to fix it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my first one malfunctioned, I purchased two more thinking it was per chance all of them were defective but nope. its unfortunate because I really liked this case when I had my 6s.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great at first

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great at first but it had a negative effect on my iPhone

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay not what I expected was not in excellent condition

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good at charging, but.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not allow CarPlay to work so had to return it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m on my second case, big mistake. As far as a case it is pretty good. But no as a charger it only lasts 3 hrs total. YouTube was promoting this like it lasted for hours...not...!!!! Don’t waste your money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m am extremely disappointed for it being $140 this case is horrible. It does not last long. Do not waste your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not impressed with this case. Seems cheaply made, like it’ll peel easy. It’s too bulky and didn’t really help with the charge.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NOT WORTH THE AGGRAVATION.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It SUCKED!!! I had too return this smart battery twice, does not work!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Smart case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did return the item. Not sure if it was working correctly. Little confusing and heavy. Makes phone very bulky.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awwwwwwww noooooooooo

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hoping for extended use of battery pack to eliminate having to charge often. But was never able to get the pack to work with the phone . Not sure if it was a bad pack of battery packs. Disappointed, because wife bought it as a birthday gift , cause she saw how i admired hers and the use she gets from not having to charge her phone for at least 2/3 days sometimes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not charging out of the box with latest iOS 14.2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is sturdy and easy to put on, but out of the box the case was not able to charge. Charged over night and the issue remained. Apple has a 2 year extended warranty program that addresses this issue. I may have got a dud, but shipping times are late to get a replacement through Best Buy , so Im on my replacement directly from Apple. Time will tell how long this lasts.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehhh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ehh it’s okay dies quickly and kinda wish it had a turn off button would save a lot more battery on the case.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not much of a difference

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case does not have enough juice to fully charge your phone. If you use it for gaming, it will over heat.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Case needs an on/off switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case needs an off/on switch so it does not charge over battery on the phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Is not what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case doesn't have a power of on or off. It continually charges the phone even when the phone is fully charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item and it was defective. Didn’t last a month .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cool case....bad battery

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case! Smooth feel good grip...battery died after 3 months

    No, I would not recommend this to a friend
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