Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $899.99

Customer reviews

Rating 4.8 out of 5 stars with 25 reviews

Rating Filter

Rating by feature

  • Quality

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers praise the iPhone XS for its user-friendly interface and excellent camera quality. They appreciate the smooth appearance and find the phone easy to use. However, some customers express concerns about the high price of the device, feeling that it is becoming increasingly difficult to afford an iPhone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 25 reviews
  • Pros mentioned:
    Brand

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean it’s an iPhone what more can I really say at this point Amazing

    I would recommend this to a friend
  • Cons mentioned:
    Notch, Speaker

    Rated 4 out of 5 stars

    Gift

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift, and I have one myself. I love everything about this phone however the bottom speaker ports are asymmetrical but I rarely look at the bottom of the phone so it’s fine I guess. The notch doesn’t get in the way as much as I thought it would and honestly you don’t even notice it after a week or two.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great value phone

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the Apple phone to buy don't waste your money on 11, 11+, 11pro whatever other overrated phone Apple is selling. This one works as well and has better battery life. It's a winner.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent Phone.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to bus this phone unlocked version. Was thinking that price will come down during Thanksgiving time. But it never came down. Finally end up in purchasing with original cost. But it is worth purchasing. Compare to iPhone 11 I see X models seems to be professional.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Gorgeous screen and super fast response

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous screen display and super fast response. Camera takes amazing pictures! highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Love Love Love

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone, easy to use, very nice smooth appearance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed a new phone quick

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in need of an upgrade to an old phone right away. Price point was comparable to other retailers. Was shipped quickly. Would recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone I've bought

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone for my son to replace his older model iPhone and he loves it. This phone has more memory than his old phone and hes able to do more with it.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Nice phone

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone, bought it as a gift and almost kept it for myself. The price though, iPhone really is making it harder to afford.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works smoothly even though i purchased it open box there was absolutely no flaws in the phones looks or mechanics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Boy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my teenage son as his iPhone 7 fell and shattered. He loves it! He appreciates having face recognition. He likes the color and the slick appearance. This was an online purchase - in store pick up. I really appreciate Best Buy team for making it happen as my older son was getting on a plane and brought it to us. There were no other models like this in any stores close by. A great find! I have a happy boy!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and easy to use , i used it and it’s comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. Very evident to use and helpful team overall

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great camara

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool it’s good iPhone perfect condicion and recomend

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    good

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this phone, it gives me everything i need i think its the best cell and the camera is very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Apple Stuff and Best Buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always love Apple iPhones! I was happy to order this online, drive to, and have it brought curbside. Best Buy is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved the gift. The way I received it in the package was excellent. It wasn't damaged at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality product,oled display makes the difference,worth the price for Apple fans

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my iPhone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality workers so good and photographs are so good Quality love my phone !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Best Buy and their pricing. Very satisfied with the product

    I would recommend this to a friend
Sponsored