This reviewer received promo considerations or sweepstakes entry for writing a review.
You have read elsewhere how incredibly capable this desktop is. We won't dwell on that. I will discuss the staggering ineptitude of BB's customer service team. I am a My Best Buy Total™ victim. By victim, I mean they take your money and fail to honor the terms of the contract. Among other promises, BB is obligated by the membership to provide AppleCare coverage for new Apple items they sell to members.
Womp womp.
My new machine shipped in a box stamped with the wrong serial number. By Apple's lights, the correct serial is the one engraved on the bottom of machine. They differed by one character. The serial on the box had an additional character at the beginning. I verified this with Apple before driving to BB. See, the upshot is that since the serial number is wrong in BB's system, I don't get the Apple Care coverage I have already paid for. "Wait, but..." you might say, "they could just correct the serial number in the DB, right?"
Womp womp. I thought so too!
But nope. Not today. Perhaps because I was assisted by the Forrest Gump of retail managers. Jonah, you're a great guy. You're just not the sharpest hammer in the bag. After a 30-mile drive, I walked out of BB with no AppleCare, a "sorry we can't help you" and "have a great day!" (???)
Let's reset. BB will not cover the machine I just bought from them --with the warranty I have already paid for-- because they won't correct obvious errors in their own system. Hilarious, right?
Here is my suggestion. Google this:
Z1CD0017Z
It is the identical machine. BB just uses a different part number so they can weasel out of price matching. You can buy one, with 3 years of AppleCare+, for a lower price than BB sells the bare machine for... the one that they won't get covered for you.
