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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 145 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.3 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the condition and performance of the refurbished MacBook Air, frequently noting that it looks and works like new. Many also appreciate its price and lightweight design, finding it easy to use. However, customers are negative about the battery life, with several reports of it draining quickly or needing replacement. A few also mentioned minor cosmetic issues with the screen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 145 reviews
  • Rated 4 out of 5 stars

    MacBook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great computer and the quality is good and you can do a lot on this computer like download apps and watching movies and listen to music and the size is good for traveling or office, school.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as of right now, this laptop is great! :) it was everything i wanted. runs smoothly and fast. i’m hoping it’ll remain that way! some reviews said after a few months things went south. hoping that’s not my case. it is scratched though.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Came Scratched, Dirty And With A Dying Battery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shouldn’t refurbished items be sold clean? You should have the seen the dirt that came off the laptop when I cleaned it for the first time. Also, scuff and scratch marks on the laptop (not disclosed before purchase) and a battery at the end of its life that will not hold a charge. I have put in a claim with the warranty company. Shame on Best Buy for not having better oversight of its refurbished electronics.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Buy it, it’s worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit skeptical after reading the reviews but I took the risk and I’m so glad I did. This laptop came in such great condition. It basically came brand new. No dents, no scratches. I’ve had no internal problems with it either. I have zero complaints. This is the best purchase I’ve ever made. I would definitely do it again and recommend it to any body looking for a laptop

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Pre- own MacBook Air

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MacBook Air is a good laptop however for the price is not worth it, laptop has dents and scratches and the worse part is that the battery needs maintenance which is that needs to be replace disappointed for a $539 dollars laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great condition after a month of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been about 1 month since I got this Macbook Air. Came in great condition with a charger. Was clean and free from scratches. So far everything works fine and the battery lasts quite a while.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could rate it a zero I would but I can’t. You call this refurbished lol it’s junk it won’t even allow an update. And it looks like someone threw it out of the car window. Complete trash don’t buy it. Furthermore Best Buy you want to charge me 100$ to erase it poor customer service this thing is junk. You shouldn’t have sold me junk it was false advertisement saying it’s like new lol I should sue yall dents all over this thing

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    MacBook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer was a great deal and works great actually like a brand new computer!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before i didn’t understand and i thought was not good. But now i love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MacBook Air

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is really good to be refurbished, it works like new.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken computer in just 4 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within 4 months the computer stopped turning on so had quality

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed, Ssd

    Rated 5 out of 5 stars

    Best deal ever

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Certified Refurbished Apple MacBook Air 13.3" with an Intel Core i5 processor, 8GB of memory, and a 128GB SSD (2017) in Silver that I bought from Best Buy is a fantastic deal. This MacBook Air model offers a perfect balance of performance, portability, and sleek design. The Intel Core i5 processor ensures smooth multitasking and responsiveness, making it ideal for everyday tasks like web browsing, word processing, and multimedia consumption. The 8GB of memory provides enough RAM for efficient app handling and smooth system performance. The 128GB SSD offers fast storage access, enabling quick boot times and app launches. Although 128GB might be relatively small for heavy media storage, the SSD contributes to snappy performance and faster data transfers. The 13.3-inch Retina display delivers sharp and vibrant visuals, ensuring an enjoyable viewing experience. With a thin and lightweight design, this MacBook Air is highly portable, making it perfect for students, professionals, and people on the go. Being Certified Refurbished by Apple and purchased from Best Buy, the MacBook Air undergoes rigorous testing, ensuring it meets Apple's high-quality standards. This also means you get a reliable product with a lower price tag compared to a brand-new one. For anyone seeking a reliable and stylish laptop that offers a balance of performance and portability, the Certified Refurbished Apple MacBook Air 13.3" is an excellent choice. Its build quality, Retina display, and powerful Intel Core i5 processor make it suitable for various tasks, from productivity work to casual entertainment. I wholeheartedly recommend it to anyone in need of a reliable Apple laptop without breaking the bank.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Amazing product!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really well and came in great condition, it works perfectly and the protection on it is great as well! I use it daily and it works fast and is extremely reliable. I use it for school and personal projects and is super easy to navigate and separate my projects!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's great with minor cons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this in late 2023 and used it for about a year before I was gifted a newer laptop. It was my first mac and I'll likely not go back to a Windows after seeing how long a mac can really last even with the advances in technology. It's small, lightweight, fast, and easy to use. I have an iphone and was happy to be able to respond to texts on the laptop. My only cons: I use SPSS and R for data analysis - R was fine, but SPSS regularly crashed. This is pretty common for SPSS, but its never happened on my 2024 model laptop. The wifi connection at (my very large) university was not great. On a good day, the wifi never disconnected. On the worst day, it disconnected over and over again. This is likely due to the older technology, size of my university, and the improvements to internet systems over the years. The battery was also starting to deteriorate about a year in, but I would say the battery life (even as it wanes) is on par with any cheaper current laptop. No matter the cons, best laptop I had up until 2023 and if anything happens to my currently laptop, I will happily pull this one back out and use it.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Performance

    Rated 5 out of 5 stars

    MY APPLE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ITS WORKING LIKE NEW !! ITS NOT NEW BUT IT LOOK & WORK LIKE NEW !

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Performance

    Rated 5 out of 5 stars

    Refurbished Macbook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Macbook is in perfect condition, just a few light scratches, but they are hardly noticeable. It does not lag at all so far. I bought it to use for college and i think it will be perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ssd

    Rated 5 out of 5 stars

    Refurbished is like new

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refurbished Mac in 2023 for my Mom when her old one was slowing down too much to use. Refurbished is great, works just like a brand new one! Would highly recommend. Still running great two years later in 2025.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Speed

    Rated 5 out of 5 stars

    Apple MacBook Air laptops buy and experience.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for kids to use for school and they were in such great condition. Condition like new. We were really surprised how quickly they arrived and delighted at the quality and condition these were in. Everything works perfectly. Great value and great buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Macbook Air for a great price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a replacement laptop after my beloved Macbook pro died after 12 good years. I found this Macbook Air and have been overall happy with it. The price is good, my only complaint is that the charger they sent with the laptop isn't working very well. The laptop itself is good and in good working order so I'm overall happy with the refurbished computer.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Performance

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device works great!! It wasn't very expensive either which is always a plus. It is in good shape for a refurbished product. Very happy with it.

    I would recommend this to a friend
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