Customer Ratings & Reviews

It is still an Apple. Not a fan but I dislike Windows more.

Wet different from what I’m used to but the resources online are amazing. I’m still getting used to it but I love it.

needs better screen for a 1000 dollar laptop needs it

Good for the price. Has some issues with being slow right out of the box but mostly unnoticeable.

Battery already getting weaker after 2 weeks ? Also finger prints are so bad on this case .

overall the laptop works well, but i purchased it for college and it didn’t work with any of my college courses or the apps i was instructed to get so i ended up returning. but for other purposes, it would be great.

It’s very great that’s what I expected it to be wonderful

Have to adjust to switching from regular laptop to an Apple device.

Is more of an issue with the sales person. They should have talked to me regarding my needs and how i planned on using the computer. Returned computer after i was told by everyone that it had too low of a ram

The first time I went to Best Buy to get this laptop, they sold me a laptop with a bad battery. The box was all written over and looked damage and when I went to go take it back to Best Buy they gave me the hardest time to exchange the item that was given to me damage as a brand new item. It was a horrible experience. Multiple people didn’t know what they were doing. In fact one girl told me I could take it to the Apple Store and they would exchange it since it’s brand new and I took it to the Apple Store and they don’t exchange things you bought from Best Buy. They’ll take it and fix it and then give it back to you which the Apple guy said that’s not right because it’s supposed to be a brand new item you just bought and this expensive item it’s not cheap , I went to Best Buy to where there were some in stock and they wouldn’t let me borrow a plug. They wouldn’t help me exchange anything. They had the worst customer service. They had me there over an hour trying to figure out how to do something myself kept giving me a hard time about exchanging it for no reason told me I had to make appointments with the geek squad because it was hard to erase the data because the laptop wouldn’t work without being corded and then it wouldn’t turn on sometimes because the battery was so bad , it was the worst laptop didn’t work so just beware when you buy these that they have a bad battery and you get bad customer service from Best Buy even at the other location wasn’t helpful complained and he just looked at me like that’s your problem not mine. I had to literally tell him pretend you just spent almost $2000 on a computer that doesn’t even work within the first 12 hours of you taking it home .

Ran fast but after a couple months running a silhouette program on it, it’s running slow. Not to happy.

The MacBook is awesome, but the ordering and delivery of the product was terrible! I ordered this expensive item for 15 year old for Christmas and it was promised delivery before Christmas and I just received the item on 1/9 and I pay for membership!

After owning the 15 inch mac book air for about 8 months the retina display has what looks like a crack but was never dropped or mistreated in any way. The glass itself is not cracked just looks like it, the "crack" is in a layer under the glass. After a little research it's a common issue and not what I would expect from a $1200 laptop. To have it professionally repaired was as much as a new one so I'm going to buy a new screen and try yt it in myself. Wish me luck :)

I've used macbooks for the last 15 years and this one is by far the worst computer I've ever used. I cannot watch a youtube video without buffering and skipping. When I click a tab there is a 15 to 30 second lag in response time. Even typing out this review the letters are appearing a sentence behind what I've already typed. I don't know if mine is a lemon or if this is the quality of machine apple produces today but this thing was a complete waste of money.

Don't buy an 8GB model as Apple has replaced this with 16 GB as the standard for the same price. We were just outside of the return window when this occurred

Apple was actively selling this model as they were killing the 8GB model. When loaded with nothing running it consumed 5 of 8 GB of RAM leaving very little room for the future AI stuff.

Glitches. Glitches in software updates, glitches in Zoom installation, glitches in email.

Came without charger. Shipping and packaging was the worst I have ever seen. Two chats and 4 phone calls resulted in zero help

Absolutely terrible. If you are thinking about buying it don’t. Get a new one. This one the outside of it was different colors with a big scratch on the front of it. I returned it the same day that i received it to my local best buy and they forgot to mark it as returned and i am now being charged for a laptop that i brought back.

Slow and laggy, not what I expected for $1000 plus laptop, windows has faster for cheaper