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Customer Ratings & Reviews

Your price for this item is $394.99

Customer reviews

Rating 4.3 out of 5 stars with 28 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.3 out of 5 stars

  • Display

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers value the smooth and lightning-fast performance of the MacBook Pro. However, some customers have reported issues with the condition of the refurbished product, such as missing screws. Overall, the performance seems to be a strong point, but the condition may be a concern for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-28 of 28 reviews
  • Rated 5 out of 5 stars

    M

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good the only thing is my “n” key has to be pressed hard on and they said its a long process to send it back and get fixed

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Complete waste of money and time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We will never buy another preowned device from Best Buy. This is the second device I have bought that started to show defects within 30 days. The return policy is only 14 days. We did not realize this and wanted to wait until after the Holiday madness to bring the computer in to be checked. Best Buy managers, customer support, and Geek Squad all said there was absolutely nothing they could do for us. It's a complete waste of money. I do not recommend buying used devices from Best Buy. Check other retailers. This computer's backlight blinks and shuts down randomly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Buyer recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a Xmas gift for my daughter (15 y/o) and she absolutely loves her MacBook thank you a million

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy from Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition. My daughter loved it. This is her first computer to go off to college with.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The barrery is bad and slow charge and no good for home work and see the videos , and the computer very Heat when charges.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop condition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is in great condition, very pleased with the whole process.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY USED FROM Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY USED FROM Best Buy. Literally got this computer a week ago for law school. The Touch Bar no longer works and it shuts off whenever its left in sleep mode or is sitting idle for a few minutes. It's incredible how horrible this computer is. It's like they got it from the last user, put it in a box, and sent it to me without checking it or sending it back to apple at all. Worst experience buying a computer online ever.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the customer service , respectful great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loveeee any item i get from best buy , they have brand new & refurbished things and everything works well !

    I would recommend this to a friend
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