Main Content

Customer Ratings & Reviews

Apple - MacBook Pro® - 13" Display - Intel Core i5 - 8 GB Memory - 128GB Flash Storage - Silver-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 6416 reviews

98%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 16 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-3 of 3 Reviews mentioning:
defective
  • Rating: 3 out of 5 stars

    Great product but unfortunate defects

    Posted
    JonV
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Although I love love love love love loveeeeeeeeeeeeeeeeeeed my experience switching over to a Mac for the first time..............my particular MacBook pro was defective from the start. The laptop gets supperrrrrrrrrrrrrrr hot to where I can't place it on my lap because it actually burns if I'm not wearing think outerwear. The digital bar at the top of the keyboard is soooooo convenient when using different applications. Other defects are the icons (when thrown in trash) remain frozen to screen and will not let you see on on certain areas of screen unless you restart you laptop. I took me almost 7 months to submit to be repaired because geek squad said it would take 2 weeks. As a full time student and full time employee who is completely dependent on my laptop, I was not able to turn it in till today. Now it's time to play the waiting game......... would recommend this product.........just cross your fingers that you don't have any technical issues.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Laptop

    Posted
    Yogi2022
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love my new MacBook Pro. It does a great job and is fast. The only thing is, the battery life is HORRIBLE. I think I might have a defective battery. It goes down 5-10% in the first 15 min of normal usage and it is just over a month old.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Laptop

    Posted
    Eric
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Glad I purchased this MacBook Pro when I did! Got it on sale from BB for less than $1000.00 as an "open box - Excellent - Geek Squad Certified"!! It has performed flawlessly and I expect that it will continue to work well into the future! The laptop looked brand new when I opened the box and all parts, which only consist of the laptop and USB-c charging cable and wall charger were included! I will consider open box in the future, especially when listed as Excellent condition and Geek Squad Certified!! UPDATE - Of no fault from BB - I just received an email from APPLE that this specific laptop has a defective HDD (Solid State) and will require repair/replacement of the drive at no cost to me! I appreciate when a company acknowledges an issue with their product and offers a solution at NO COST to the owner!

    I would recommend this to a friend