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Customer Ratings & Reviews

Apple - MacBook Pro®  - 13" Display - Intel Core i5 - 8 GB Memory - 512GB Flash Storage - Space Gray-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 797 reviews

97%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-5 of 5 Reviews
  • Rating: 2 out of 5 stars

    Disappointing upgrade

    Posted
    OurTwoCents
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I upgraded from a MacBook Pro 13 inch (2013) 2.6GHz Intel Core i5 with 8GB of ram to this MacBook Pro 13inch (2017) 3.5GHz with 8GB of ram and found myself extremely disappointed. Good: The computer is much lighter than the previous model, the screen is beautiful and is far superior to my previous computer. The transfer of my old system to the new was seamless and outside of having to put my passwords in for my email and some other apps it was easy to upgrade.The track bar on the top is a cool addition and there are many ways you can customize it to work with your apps or computer using needs. Bad: While I truly wanted to love this new computer the list of bad things are pretty challenging. The computer uses USB-C and none of my drives or devices use this. The converters to this new technology are not super expensive, but it makes the process of hooking things up very silly. The battery claims to last 15 hours, but I felt like it is much much less than this to the point I felt like my old computer held a charge longer than this one. The charger extension cable does not come with the computer and was another thing I had to buy with the computer itself. While this is the same computer as before the new one with same amount of RAM and a faster chip is extremely slow and you cannot upgrade the RAM for the computer. I am not using GFX programs, but Google Chrome and Mac mail which are lagging and requiring me to restart my computer. I am so upset by all of these factors that I am going to return the computer and get the model prior to this. I am not sure if I got a lemon or what, but the time wasted on buying a new computer only to have to return it is more painful than a simple return or exchange. If I were you I would stay away from this specific make a model.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointing

    Posted
    Janie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have had this computer for less than two months. After using it for approximately 2weeks it wasn't working properly. Kept getting a pop up telling me that the computer had a virus and I needed to buy a program they were selling. Since the computer was so. new, I reset the computer back to factory settings. Today it started again with the horn alerting me that I had a virus. Wrote to Best Buy but no response. Either Apple is responsible for this glitch or Best Buy should retrain the sales associates for giving bad information.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Delivered already active and locked up

    Posted
    rac9299
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Purchased an open box defined as in excellent condition. Physical condition was excellent. However, laptop was never recovered to original condition prior to delivery. It was locked up (password protected) under the prior owner. Could not resolve with Geek Squad over the phone. Had to return to store and told it would take hours to correct. Decided to return. Very disappointing experience with Open-Box experience.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not as good as expected

    Posted
    spicychicken
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I was so excited about getting this pro. It crashes frequently. And it blurs a lot. Apple needs to fix this.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not even 10 months screens resolution gone

    Posted
    Santosh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I could see the screen properly , I think something hardware issue .

    No, I would not recommend this to a friend