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Customer Ratings & Reviews

Apple - MacBook Pro - 13" Display with Touch Bar - Intel Core i5 - 8GB Memory - 256GB SSD - Silver-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 1549 reviews

97%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 12 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-19 of 19 Reviews
  • Rating: 3 out of 5 stars

    overheating???

    Posted
    Aaron
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    So I had originally purchased the 2017 MacBook Pro 13" with Touchbar earlier this week due to its sale price. However, after realizing it, the newer model was only $250 more. I figured for that little price difference it would be worth it to bump up to a faster performing machine. After getting home and doing some light configurations, (Downloading Office, listening to Apple Music, and surfing the web) I noticed that the chassis were a little warm on the sides. After further inspection i reached up to the touchbar and realized it was HOT. Not warm, but very hot. After discovering this I did some googling and discovered that this is a known issue that apple has not addressed yet. Apparently the computer is getting so warm that the CPU isnt even working at its fullest capabilities. In fact, its running SLOWER than the 2017 model?? I am a loyal Apple customer, this being my 3rd Mac in my lifetime. I admire the quality and reliability of their computers, so this is a very disappointing discovery. I hope Apple addresses the issue sooner rather than later. I gave it 3 starts because the computer itself is a great improvement since the last model in terms of screen, speakers and it is quite fast (when its not overheating). I plan on updating my review once there is a fix for this issue. But until then, its 3 starts from me. Do yourself a favor and hold off on the 2018 model until the issue is addressed. If you need a computer now, the 2017 model would be just fine.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Overpriced Laptop

    Posted
    Daelyn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Don’t get me wrong, Macbooks are super nice and all... but totally not worth the price. I am a college student, and even the cheapest Macbook was giving me payment anxiety... (not sure if that’s a thing). I decided to get the newest and most expensive Macbook because why not. I love photography so it was supposed to be great for that. Well, this thing froze up quite often for a new laptop, and it didn’t even allow me to submit any of my college assignments through the college website. It did have very good speakers, and the touch bar was a great addition... but Macbooks are too over priced. I actually returned this and bought a larger laptop (15.6 inch screen) with better memory and processing speed, along with the ability to convert it into a tablet or touch screen laptop. It was LESS THAN HALF the price of this Macbook, and so much better!!! Don’t get me wrong, it was super nice, but only if you can truly afford it. Macbooks are too overrated; or at least in my opinion. #brokecollegelife

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent Laptop for Designers

    Posted
    Red0
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    NOTE: DO NOT DOWNLOAD CHROME ON 10.13 high sierra. It caused my new macbook pro to crash every few minutes. Even after I deleted Chrome the issue persisted. Upgrading to Mojave seemed to solve the issue, but I don’t know if there would be a problem if I installed Chrome again. On another note, one of my usb c ports has already stopped functioning and it crashes my macbook to plug in anything. I use a wacom tabled that required a usb plug. Apple says they will help me with that. I use my macbook pro for standard design purposes (photoshop, illustrator, etc.) generally ok, touch bar is pretty cool, i like the quieter keystrokes and it came with high sierra. If I could afford it, I’d definitely get the 15” instead. A 13” couldn’t really handle a large photoshop file with a bunch of smart objects. I think I was unlucky with this macbook pro that I’m using, so it’d still be good to get if you need one.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Beware

    Posted
    lilsue
    • My Best Buy® Elite Plus Member

    Having a Mac book Pro) older version and a desktop Mac, I am very disappointed in this MacBook Pro. I have had it for 10 month and started having a problem with my N key sticking. It would come and go. Finally was so frustrated, I took it MayFair Mall Apple store. I was told the way the keys were made, that this is a frequent problem. They tried to replace the key, ( also the period key and Q key, however, it did not fix the problem. So, now i have a expensive computer that i can expect to take in for a new key board to be replace every 10 months.....what happens after my warranty runs out????? I get to pay about $350. to keep my MacBook working. Sorry i every bought the top of the line MacBook.....Apple Mayfair stated, well, your options are to have it fixed or not have it fixed.....really, do those sound like fair options for a $1700 + laptop. Run as far as you can....don't be sucked in on this one or you will regret it!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Kids love it, parents hate it

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Biggest complaint I've read is poor battery life. Apple says 13hrs, NOT A CHANCE. Lasts 2 hrs tops under normal use. Great product on tech stuff, my 17 yr old loves the touch bar, true Apple Zombies love it as long as they aren't the ones paying for it!! Price is far too high, I would have bought a samsung for 800 less if it were for me!!! Screen is vibrant but too small but this size is a good size in portability vs the 15". Quality is top notch but lets see what the reliability will be, too soon to tell. My kid says she would reluctantly recommend this laptop.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not bad as laptops go

    Posted
    Jamiemartin247
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It's not bad! The only thing I hate is that you can't download apps like pandora Netflix or anything! I bought it with that in mind but was highly disappointed! You also have to download this virus thing but once you call the number provided it's to a foriegn country. Otherwise it's not a bad laptop. I wish I could flip it but again otherwise not bad... a little irritated because the dang thing cost be dang near $2,000....

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Gimmicky, expensive, and blah.

    Posted
    blue213
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I got sold by the Touch Bar. Worst reason to by this Mac book pro. I could've just settled for a "normal" one. You could get so much more with other laptops for far less, too. I do love MacBooks, but had serious buyer's remorse after buying this laptop, and seriously considered returning for a refund. I would research more about what this laptop has to offer vs. other brands/platforms.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Basic Laptop

    Posted
    PapiRica
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Laptop is great for browsing and typing up papers, beware if you try to stream or do any audio of video editing it will spool up the fan and make it into a mini oven. I do alot of video conferencing via ZOOM and this is not the laptop you want for video conferencing either. For the price I should have purchased two Microsoft Surfaces.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It’s decent not what I imagined it to be

    Posted
    BoogieDownGamer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I would not recommend this model because when I was reviewing files off a portable usb hard drive, I was getting the spinning wheel which means loading. For the price that I paid for this laptop, I should expect it to run smoother than my 2013, 15 inch MacBook Pro retina model.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice laptop

    Posted
    Retiree
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The MacBook Pro is a Beautiful, nice laptop. Probably due to my age, the print was too small, and enlarging it threw off the page so that it had to be shifted around. Since I could not comfortably see the small print, I returned the laptop.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Crashing

    Posted
    Nai818
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Purchased on February 28,2019, had to take it to the Apple store April 2nd due to it crashing. I do not know if it was just this particular Mac that needed to be set all over again or if it’s a malware malfunction

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    The cursor constantly jumps positions

    Posted
    choskim
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    There's a frustrating problem of the cursor jumping from its current location to the address bar. This happens very frequently and has ruined the experience of this laptop for me.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Got a lemon

    Posted
    Eztech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Sadly got a lemon, wouldn’t start and apple wanted me to go through repair steps. Thankful BB has a good return policy.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not worth $1800

    Posted
    Suuuu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have used macbook air($999) for 4 yrs, but this device is not worth for $1800 as I did not feel any improvement

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great laptop - Only let down by the keyboard

    Posted
    ggrund
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Great screen and love the build quality. Only negative is the horrible keyboard.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Worth it?

    Posted
    Anon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I don’t know if this laptop is worth the money but I bought it. We’ll see

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice and workable

    Posted
    Fieldmouse
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The product is well-made and well design it is sturdy and light

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great laptop for beginners

    Posted
    PrasadKundeti
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Got this product during Black Friday sale great product and nice price

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice laptop

    Posted
    Joejundi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Nice laptop easy to work and durable I recommend to buy

    I would recommend this to a friend