Customer Ratings & Reviews

I’m extremely disappointed with my recent purchase from Best Buy. The product arrived in poor condition—it wasn’t in its original packaging, was missing the original power cord, and had visible nicks and scratches. I was genuinely shocked by the state of the item. I’ve received better-quality items from eBay. I expected much more from a reputable retailer like Best Buy.

Love the MacBook in function, but body was damaged in several places, one so badly that the seams didn't come together evenly leaving a visible gap

It did not seem used my daughter used it quite well for business

The computer was good just a little scratches but all you couldn’t tell unless all on it.

It lags very bad. I will be typing emails and it takes the computer several moments to catch up and then it legs even more. The battery life is also very poor. They clearly did not replace the battery either.

Fantastic deal for the price! Has all the updates. Fast operating speed. Great response. I just need to update some programs and I'm back in college.

Easy navigation through the app to find exactly what I needed made Best Buy service great

Barley used it before the LED behind the screen cracked without me even dropping it, please don’t but refurbished

I would give zero stars if I could. It arrived with someone else’s Apple ID already logged in rendering it completely useless. I will skip all the running around and hours on the phone to rectify the problem. So in short I learned 1) you can’t return it to a store because it’s locked up with user info 2) there is absolutely no customer service 3) I’m STILL waiting for my refund

Had to return item because I was not able to log into my Apple account whjch made it absolutely useless to me. The laptop was not unlocked properly before my purchase. Not interested in purchasing any more refurbished electronics from Best Buy. Terrible experience.

Functions just like a brand new laptop! Very much enjoy it

I get it’s a pre owned but you can’t clean it up even a little bit? The plug-ins were caked with gunk and the top has sticker residue all over it.

This is the second MacBooki ordered. First was screen issues. Received this one without a charger no I gotta deal with Apple. Apple trust Best Buy but for what who knows

Simple and usefull. Everything i needed andnp3rfect size.

It’s what you’re looking for. Definitely buy if you can. Money saver.

I would recommend you guys to buy this , great investment

The look on my laptop is nice, works good! So far u haven’t had any issues with it

If I could give zero stars I would. I’ve had this computer only since 3/26/24 and it’s not a right. I took it back to Best Buy and was told no warranty and to have the geek squad work on it it cost me another $200. I’ve never had an issue with Best Buy before but now after this experience I think I’m done with them. This is a scam in my opinion.

Spoke with my Grandson everything is good! He’s happy

Cumputer only last 1 month now it wont even turn on, selling refurbished damage goods that they won’t even last one month,never do it again very very upset with Best Buy over this