Customer Ratings & Reviews

Great laptop . I loved the product and cost saving also.

Works very well for my graphic design! Everything I expected!

Excellent value at the price point! Great for our college kid!

Fantastic laptop, but the charger and charging cord burned out and had to be replaced after three days of use. I am trying to see if I can get a new one sent from Best Buy. It is a generic charger and cord, not Apple. It got super hot before it stopped working.

Broken when received computer will not power on will not give return

Broke after less than 2 months of use. Apple wants $700 to fix it.

The USB and charging ports are intermittent and turn on/off sporadically. The charging cable that came with it was a used third-party seller detachable connector charger which does not work very well. The computer is no where near the condition that the listing stated. Refurb was not good.

Completely shot. Ran for 1 day. As soon as I drove it 25 mins to geek squad they ran a diagnostic that told them it was a trash MacBook. Lost the shipping$ and a huge headache

Laptop is not charging, stopped charging in 10 days System is slow

Worst Ever. Ordered on 1/2. Delivery date set for 1/7. Did not receive. Best Buy has been awful to work with regarding a replacement even though the item has been labeled as LOST with UPS. Use Apple directly.

Did not come loaded with latest version of software and was unable to download it. Returned it for a dell.

My charger broke within the first month . I called customer service they told me to go to a retail store to have it replaced. Went to the retail store and they said they don’t replace purchases. I can not get anyone to help me resolve this situation.

Great machine, I use it with my Dj equipment constantly multi tasking.

First of, it wouldn’t even turn on and second the quality was so bad it looked like it was taken out of the trash:’)

I purchased a geek squad refurbished 2019 MacBook Pro to replace my 2011 iMac and it is significantly slower than the 2011. I spent 900 dollars to downgrade

Look perfect. Not a dent or scratch, but Dead on arrival.

Out of the box this looked new. Functioned perfectly. Loved the touch bar. With a few months the fan became extremely loud and would get very hot. Then battery would die after 90 min from full charge. Also this was listed as a 2021 model. It is not. 2019. No touchbar on 2021 models. Ao this lasted from April until Aug. Thankfully, it has a one year warranty and BestBuy took great care of me with warranty service.

liked it a lot, I've had the computer for a month and it hasn't given me any kind of problem.

Works perfectly, no issues even though is a used item

This is a fabulous upgrade from my current MacBook Pro with more memory and more gigabytes and touch bar is a great addition.