Customer Ratings & Reviews

I had a terrible experience with Best Buy and their so-called Price Match Guarantee. When I purchased my item, I confirmed with a Best Buy agent that I was eligible for a price match refund. They even promised and initiated a refund of $864.92 and provided me with a case ID. Based on their confirmation, I felt safe making the purchase. But after 20 days—conveniently after my return window had expired—Best Buy suddenly changed their story. They claimed the item was out of stock at the competitor’s website and refused to process the refund they had already approved. When I reached out to their agents multiple times, they kept refusing my request, completely disregarding their previous promise. This is nothing short of a scam. Best Buy tricked me into keeping the item and then refused to honor their own price match policy. If they never intended to process my refund, they should have told me before my return period expired, not after! I have all the chat transcripts and emails proving their dishonesty. I strongly warn others to be careful when dealing with Best Buy’s price match policy—they do not stand by their promises! If Best Buy wants to fix this, they need to honor the refund they promised immediately. Customers deserve better than this kind of bait-and-switch behavior!

Excellent computer. I switched from PC to MAC and it has gone very well. The sales representative was extremely knowledgeable and very patient answering all my questions and assuring me the MAC was a very good choice for my new Restoration business

Excellent computer. Just wish it usb ports, and is a tad heavy for a Macintosh.

I love this computer. The computer was barely opened. They made sure everything was in the box that came with it. Thank yall for your hard work. This computer is really going to help me with my dj business.

Most excellent laptop - love the operating system - so much easier than previous version or (gasp!) Windows! Highly recommend! So glad they went to back prior features like magnetic power cord and took away the little screen thing at the top of the keyboard. Love it!

A WONDERFUL COMPUTER PRODUCT. VERY USER FRIENDLY.

This is a really fine laptop. I had a previous model for 4 years and upgraded for the M3 chip and to get away from the Touch Bar. Love th magnetic charging cord. All my data transferred with the built in Migration Assistant. No mistakes and no issues since then.

This computer is perfect for my daughter, who is starting college in the fall. It is compatible with UA Fayetteville's technology system and will help her easily complete all of her major requirements.

Excellent equimemt and I’m satisfied. I recommend the equipment and the way I bought it

I've been a Mac user for the last 15 years or so and the MacBook Pro never disappoints. Incredible power and efficiency. You won't be disappointed with this purchase for many years to come.

I like the way the person treat me and also talking with other clients that they are busy and they will be help soon and the knowledge of having the ability to find out if product was available

The MacBook is amazing , but 16inch is too heavy for college kids

The customer service was more than excellent and the process was smooth from beginning to end.

Great prices for a quality product. Was able to purchase a MacBook from Best Buy with better pricing than directly with Apple.

The purchase was easy and the customer service was beyond excellent. Best Buy’s purchasing process is soo efficient! I will recommend.

Purchased an open box laptop in excellent condition and received one covered in scratches. Thoroughly disappointed and wish, at the very least, this information would be disclosed. Customer service did nothing to remedy the issue. Let this be a warning that the item you *think* you are receiving may be far from the actual product! Tried to be environmentally mindful of this tech purchase but Best Buy has shown me this option can’t be trusted. Looking forward to spending my money elsewhere.

just the price is the only gripe my only gripe for sure

I Love it! Best decision to switch from windows pc.

Best Buy took my old laptop and gave me a fair exchange price which led me to buy the top-of-the-line MacBook Pro. Thanks Best Buy. I love you.

I purchased an Apple MacBook ProMax 16” laptop. I’m very satisfied with computer.