Customer Ratings & Reviews

It was great and useful so i liked it and I will purchase more

Great for my young daughter first phone. She loves it and super easy to get line.

Sales person got account transferred to new phone and Geek Squad help us set up the phone. Granddaughter is very happy.

Apple - Pre-Owned iPhone 11 128GB (Unlocked) - Green

Rep was friendly, courteous, and knowledgeable. Tks

I know my sis great no problem connecting it to my carrier

Product works and it’s serviceable just that it a lot of scratches on it, understand it’s used but to a little bit to much use on the device

I wanted a new iphone 11 and none were available according to both Apple and Best Buy. Prior to purchasing the phone at Best Buy, I inquired about the "pre-owned" designation of the available iphone 11 and was told that the phones have not been used previously by private individuals, but were most likely returns due to color choice or possibly used as demo phones. Unfortunately, it took me several weeks to set up the phone and the return date has now passed. A couple of days ago, I finally set it up only to find that the battery health is now designated as "poor" (78%) and battery replacement is recommended. I am a VERY UNHAPPY Best Buy customer and feel that I have been mislead...

Needed a new phone and I am very happy with this phone!

For the price perfect upgrade!! My iPhone 10 was dying, this was the perfect replacement

Very disappointed. This phone is supposed to be refurbished, but it was very slow to charge and it gets very hot. Just using it for a call it was 105 degrees. Battery will obviously not last much longer and it is too uncomfortable to use. I would have thought it was fully tested before selling it. I recommend the iPhone 11, but not this one. Returning.

They work good especially when you don't have insurance to replace your phone

Phone was a little dusty but works fabulous. PS5 controller will work with the phone when you plan games on it

Phone has a little crack by the camera and there is no adapter for the usb

The phone works well, the only problem is that the battery dies way to quick

Was a bad experience. Phone had a software problem. Geek squad wanted to charge to work on it when it was supposed to be ready for use. Returned phone. Will not be making a purchase of this kind again.

Good phone just low when not on speaker phone on call

Bought those for me teenager and she loves it.. Refurbished but not one thing wrong with it..

Great buy couldn't ask for more very impressed with the phone works great .Would buy again.

Runs fast good camera..all that matters. Worth it!