Customer Ratings & Reviews

The phone seemed to have no issues at all and I'm happy with the purchase! It wasn't difficult to get it set up with metro PCS

“Excellent” condition arrived with a broken microphone. Customer service is the worst! Product arrived on 7/27 and hooked up the phone service on 7/29 to find out the microphone is damaged. All you hear is static coming from the person on the phone. Spoke with a Best Buy representative on 7/29 who informed me that the replacement device would be delivered to my local Best Buy on 8/7. I drove a six hour (round trip) to retrieve this device on 8/8 and exchange it, to find out that the replacement order was never actually placed. I spent hours more on the phone with different call representatives requesting to speak with supervisors to never receive a returned call to this day. I had to be connected to a supervisor through the chat feature on the Best Buy website who profusely apologized and said my only option is to return the device in store and purchase a different device that is carried in store; or to return the device with a prepaid shipping label and have the same device shipped to me 11 days later. Mind you, 1) the devices in store were relatively more expensive and 2) to do the even exchange for the same product, would have left my teen without a phone for two weeks who needs reliable phone service. We’re now outside of the 15 day return and exchange period. Very displeased with the device and customer service provided by Best Buy.

This is a very good phone and very reliable and love the color

So far so good! the battery health is pretty good no scratches

Great condition and fast delivery was so ecstatic for this purchase

Came in really good condition, doesn’t die fast and I love it so far!

I could not be happier with this reconditioned I-phone. It looks and works as good as a new one. so far so good.

Gift for 12 year old granddaughter. Good quality no complaints.

It came on time, excellent conditions, I like the color!

Great work by Apple to create a phone that works perfectly well

The quality was in good condition and very simple to adjust.

It was delivered as agreed, and appears in very good condition...is working fine!

This was a Christmas gift my girl just love this iPhone and the color is great

The phone works really good and best buy made it deliver on time even better earlier

For a pre owned device it was still a great device and not bad on price

Works perfectly, condition is good and no faults thanks you

Very nice phone, it’s look like new, no scratches no issues, I really love it and I highly recommend

It’s very nice for it being pre-owned.I love the quality, everything works.

Best thing i have ever done was obtaining a used phone from best buy. Great place great people. Phone works great

Great phone, is as described. no blemishes, scratches, or dings.