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Customer Ratings & Reviews

Your price for this item is $229.99
The comparable value price is $259.99

Customer reviews

Rating 4.4 out of 5 stars with 980 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 980 reviews
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    iPhone11

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 offers impressive performance with its A13 Bionic chip, a solid camera system, and a vibrant 6.1-inch Liquid Retina display. Its dual-camera setup excels in low-light photography, while the battery life comfortably lasts through the day. A well-rounded, affordable option in the iPhone lineup.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    iPhone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this one for my little brother for his birthday. The phone works good battery the present amazing camera quality is amazing as well. Love the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    Amazing Value For An Older Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to get this device. When the iPhone 11 originally came out, I bougit on release day (2019) and kept it until mine bit the dust in June 2023. I also have an iPhone 13 for work, and I much prefer the iPhone 11's smoother curves and pastel colors. I only took a star off this because my unit had some very noticeable deep scratches on the screen... Other than that, performance is excellent (battery health capacity is at 96%). The back plate is free of scratches, cameras perform as they should. The sound is a bit...low...but, tolerable.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent price, fast, updates and transfer were simple. Only complaint I have is it had a tiny surface scratch on the screen that I wasn't told about but it doesn't affect how the phone works.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance
    Cons mentioned:
    Scratches

    Rated 5 out of 5 stars

    Veneranda

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality,overall works perfect,camera good Quality,no scratches.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition iPhone 11: A strong performer in 2025. Great camera, long-term iOS support, but 64GB storage is very limited. A top value buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect gift for parents!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a gift for my parents! Excellent phone if you are in a budget and want to get something cheap for your relatives that are either too old or too young!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in impeccable condition and it works perfectly even though it was an open item

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone-11-Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Phone has been working amazing! No problems at all with it....the battery is excellent for it's age-Overall, I am very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Used iphone 11

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in great shape and ran very smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been over a year since I bought this phone and it’s working great I love it so much. Everything is working fine and I love it. You should 100% get this phone. It is excellent literally brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    iPhone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery is not at the % described, but the cell phone is in great condition

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but after a year it took a dump. Now I will have to buy a new one

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition and works just as it should. Had a little issue with IMEI number but got it worked out.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great refurbished iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone. Works fine. Looks brand new. The battery life could have been better, but it can always be replaced. Will buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the iPhone 11 in black with 64GB of storage, and I have to say that I am extremely impressed with this device. From the sleek design to the powerful performance, One of the standout features of the iPhone 11 is its beautiful design. The black finish is sleek and modern, and the overall look and feel of the phone is high-quality and premium. The size of the phone is also perfect for my needs - not too big, but not too small. The performance of the iPhone 11 is also top-notch. The A13 Bionic chip and 4GB of RAM provide lightning-fast processing speed, and I have been able to run multiple apps and perform complex tasks without any lag or slow-down. The battery life is also impressive, lasting all day even with heavy use. The camera on the iPhone 11 is another standout feature. The dual-camera system with 12MP Ultra-Wide and Wide cameras provides stunning photo and video quality, and the Night mode allows for clear and detailed shots even in low light conditions. I have also been impressed with the video capabilities of the phone, which allow for smooth and stable recordings even when I am on the move. In terms of overall value, I believe that the iPhone 11 is a fantastic choice. It offers a premium design, powerful performance, and excellent camera capabilities at a reasonable price. I would highly recommend it to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Pamieb

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone was in excellent condition and works great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    I got my phone on time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, I like the phone. It was very nice and it works. Perfect. Best Buy has best phones unlock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just as advertised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was referred to Best Buy's used phone selection by a T-Mobile sales person. I am very impressed with their selection and the condition of the used phone that I purchased online. The product description is accurate. Shipping was prompt and overall I am very happy with Best Buy's service and product selection. I feel "safe" purchasing a phone from Best Buy compared to Craigslist or FB Marketplace. I will definitely return to Best Buy when I am searching for my next phone. Good deals!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    GREAT BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great update from the iPhone 6s I’ve had for several years! Packaged great and arrived on the date estimated. Phone arrived in perfect condition, no blemishes, scratches on the screen, or bumps/ cracks! The battery life is amazing lasts me about 2 full days before having to fully charge again! Compared to my iPhone 6s that I had to charge almost every 6 hours or less! I waited a bit to do the review to write a fully honest review and help out anyone that could use it, so hopefully I was able to impact your decision in some way! A great upgrade! Although this phone is pre-owned it feels as if I’m the original order hahaha I love this phone and I will definitely be buying from here again in a couple of years lol!

    I would recommend this to a friend
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